Cention Contact Center vs. Genesys Multicloud CX (discontinued)
Cention Contact Center vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Cention Contact Center | Genesys Multicloud CX (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | — | ||||||||||||||
More Pricing Information |
Cention Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Cention Contact Center | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cention Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Cention Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | Cention No answers on this topic | Discontinued Products |
Pros | Cention No answers on this topic | Discontinued Products |
Cons | Cention No answers on this topic | Discontinued Products |
Likelihood to Renew | Cention No answers on this topic | Discontinued Products |
Usability | Cention No answers on this topic | Discontinued Products |
Reliability and Availability | Cention No answers on this topic | Discontinued Products |
Performance | Cention No answers on this topic | Discontinued Products |
Support Rating | Cention No answers on this topic | Discontinued Products |
In-Person Training | Cention No answers on this topic | Discontinued Products |
Online Training | Cention No answers on this topic | Discontinued Products |
Implementation Rating | Cention No answers on this topic | Discontinued Products |
Alternatives Considered | Cention No answers on this topic | Discontinued Products |
Scalability | Cention No answers on this topic | Discontinued Products |
Return on Investment | Cention No answers on this topic | Discontinued Products |
ScreenShots | Cention Contact Center Screenshots | Genesys Multicloud CX (discontinued) Screenshots |