Cention Contact Center vs. Zendesk Talk
Cention Contact Center vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
Cention Contact Center | Zendesk Talk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | — | ||||||||||||||
More Pricing Information |
Cention Contact Center | Zendesk Talk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Cention Contact Center | Zendesk Talk | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cention Contact Center | Zendesk Talk | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Zendesk Talk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Cention Contact Center | Zendesk Talk | |
---|---|---|
Likelihood to Recommend | Cention No answers on this topic | Zendesk |
Pros | Cention No answers on this topic | Zendesk |
Cons | Cention No answers on this topic | Zendesk |
Support Rating | Cention No answers on this topic | Zendesk |
Alternatives Considered | Cention No answers on this topic | Zendesk |
Return on Investment | Cention No answers on this topic | Zendesk |
ScreenShots | Cention Contact Center Screenshots |