Cention Contact Center vs. Zoom Contact Center
Cention Contact Center vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $79 per month per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | All Zoom Contact Center pricing is quote-based, starts at $79/user/month, and is only accessible as an add-on to an existing Zoom One Business plan ($199.90/user/year.) | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cention Contact Center | Zoom Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cention Contact Center | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
Cention Contact Center | Zoom Contact Center | |
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Likelihood to Recommend | Cention No answers on this topic | Zoom |
Pros | Cention No answers on this topic | Zoom |
Cons | Cention No answers on this topic | Zoom |
Alternatives Considered | Cention No answers on this topic | Zoom |
Return on Investment | Cention No answers on this topic | Zoom |
ScreenShots | Cention Contact Center Screenshots | Zoom Contact Center Screenshots |