What users are saying about
32 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.9 out of 100

Feature Set Ratings

  • Ceridian Powerpay ranks higher in 1 feature set: Payroll Management

Payroll Management

4.4

Ceridian Powerpay

44%
4.3

SurePayroll

43%
Ceridian Powerpay ranks higher in 5/7 features

Pay calculation

5.6
56%
3 Ratings
5.5
55%
12 Ratings

Support for external payroll vendors

2.0
20%
1 Rating
4.4
44%
8 Ratings

Off-cycle/On-Demand payment

5.5
55%
2 Ratings
2.8
28%
5 Ratings

Benefit plan administration

1.2
12%
2 Ratings
5.4
54%
5 Ratings

Direct deposit files

5.6
56%
3 Ratings
4.7
47%
11 Ratings

Salary revision and increment management

5.6
56%
3 Ratings
3.9
39%
10 Ratings

Reimbursement management

5.6
56%
3 Ratings
3.3
33%
8 Ratings

Attribute Ratings

  • Ceridian Powerpay is rated higher in 1 area: Likelihood to Recommend
  • SurePayroll is rated higher in 1 area: Support Rating

Likelihood to Recommend

5.5

Ceridian Powerpay

55%
3 Ratings
3.1

SurePayroll

31%
21 Ratings

Likelihood to Renew

Ceridian Powerpay

N/A
0 Ratings
9.0

SurePayroll

90%
1 Rating

Support Rating

8.0

Ceridian Powerpay

80%
2 Ratings
9.2

SurePayroll

92%
5 Ratings

Likelihood to Recommend

Ceridian Powerpay

In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.
Anonymous | TrustRadius Reviewer

SurePayroll

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Anonymous | TrustRadius Reviewer

Pros

Ceridian Powerpay

  • Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
  • Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

SurePayroll

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Coby Pfaff | TrustRadius Reviewer

Cons

Ceridian Powerpay

  • Customer Support is Horrible
  • They over bill you for everything and ignore cancellation requests
  • They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year.
  • They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months)
Greg Dykstra | TrustRadius Reviewer

SurePayroll

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Rob Siders | TrustRadius Reviewer

Pricing Details

Ceridian Powerpay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SurePayroll

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Ceridian Powerpay

No score
No answers yet
No answers on this topic

SurePayroll

SurePayroll 9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber | TrustRadius Reviewer

Support Rating

Ceridian Powerpay

Ceridian Powerpay 8.0
Based on 2 answers
Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

SurePayroll

SurePayroll 9.2
Based on 5 answers
SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ceridian Powerpay

Have not used any other payroll software in my experience.
Anonymous | TrustRadius Reviewer

SurePayroll

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
Anonymous | TrustRadius Reviewer

Return on Investment

Ceridian Powerpay

  • The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
  • Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).
Anonymous | TrustRadius Reviewer

SurePayroll

  • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
  • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
Anonymous | TrustRadius Reviewer

Screenshots

Ceridian Powerpay

SurePayroll

Add comparison