What users are saying about
35 Ratings
8 Ratings
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Score 5.6 out of 100
35 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Billing and Claims Management

    Cerner HealtheIntent

    Feature Set Not Supported
    N/A
    9.2

    Epic

    92%
    Epic ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Claims management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Coding

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Patient billing

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Financial Reporting

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Patient Scheduling

    Cerner HealtheIntent

    Feature Set Not Supported
    N/A
    8.9

    Epic

    89%
    Epic ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Multi-location support

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Calendar interface

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Electronic Medical Records

    Cerner HealtheIntent

    Feature Set Not Supported
    N/A
    8.8

    Epic

    88%
    Epic ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Templates

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Patient portal

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Fax integration

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Workflow automation

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    Speech recognition

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    Customization

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    E-prescribing

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Medical Security and Privacy

    Cerner HealtheIntent

    Feature Set Not Supported
    N/A
    9.3

    Epic

    93%
    Epic ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Workflow and Scale

    Cerner HealtheIntent

    Feature Set Not Supported
    N/A
    8.8

    Epic

    88%
    Epic ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Attribute Ratings

    • Epic is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.0

    Cerner HealtheIntent

    60%
    2 Ratings
    9.4

    Epic

    94%
    6 Ratings

    Usability

    Cerner HealtheIntent

    N/A
    0 Ratings
    9.2

    Epic

    92%
    5 Ratings

    Support Rating

    Cerner HealtheIntent

    N/A
    0 Ratings
    9.1

    Epic

    91%
    7 Ratings

    Likelihood to Recommend

    Cerner HealtheIntent

    My honest opinion is if an organization is fully running a Cerner EMR, it is almost not avoidable choice to use HealtheIntent. From performance and consistency views, it performs very well simply because HealtheIntent and Cerner EMR are from the same place. From the cost perspective, it's up to the contract. But in a general sense, it is more cost effective rather than running a separate analytics framework.If an organization is running a mix of Cerner and other clinical IT system, the answer is all but case by case.
    Anonymous | TrustRadius Reviewer

    Epic

    Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
    Anonymous | TrustRadius Reviewer

    Pros

    Cerner HealtheIntent

    • Reliability means Cerner HealtheIntent hardly ever goes down
    • Cerner HealtheIntent can be customized for our business needs
    • We have our own Cerner HealtheIntent server instead of using the cloud
    Drew Spangler | TrustRadius Reviewer

    Epic

    • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
    • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
    • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
    Anonymous | TrustRadius Reviewer

    Cons

    Cerner HealtheIntent

    • Metadata management in HealtheIntent should be improved. For example, we could find similar looking data sources (for example, diagnosis tables with similar names) but it was hard to distinguish and know which one is the one in production. It was because several data stewards loaded the same table with a different purpose (with similar tables names). And HealtheIntent doesn't have a metadata "for a test" or "for development", which makes hard to manage versions of one data source.
    • To run a SQL in HealtheIntent, there is a time limit of only 10 minutes. Also, there is no delicate configuration of query execution. It may not need a lot of functions like Toad or SQL developer, but what HealtheIntent provides is very limited.
    • Similar to the one above, HealtheIntent may need better metadata management for users. It is hard to find a table that I need, even to find out the existence of the table. Basic statistics like the size of a table, # of rows may be helpful for users.
    Anonymous | TrustRadius Reviewer

    Epic

    • Difficult to find what you need.
    • Almost impossible to correct mistakes.
    • Multiple screens must be navigated to get to what you want.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cerner HealtheIntent

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Epic

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cerner HealtheIntent

    No score
    No answers yet
    No answers on this topic

    Epic

    Epic 9.2
    Based on 5 answers
    Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cerner HealtheIntent

    No score
    No answers yet
    No answers on this topic

    Epic

    Epic 9.1
    Based on 7 answers
    Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
    Caitlynn Dickerson | TrustRadius Reviewer

    Alternatives Considered

    Cerner HealtheIntent

    We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for Cerner HealtheIntent is easier and our issues are taken care of in a timely manner.
    Drew Spangler | TrustRadius Reviewer

    Epic

    Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cerner HealtheIntent

    • ROI may be depending on the contract. But even if an organization is spending the same money for either homegrown analytics or HealtheIntent, HealtheIntent provides more agility of project or cost spending. If you don't like it you can discontinue anytime.
    • The negative one is, HealtheIntent is a new product in Cerner and at this point, it may not be capable of everything like homegrown analytics. The question would be the future of HealtheIntent and will be able to cover what you need soon.
    • If an organization is pursuing a standard, generic analytics and reporting (such as the combination of Oracle and Tableau), HealtheIntent is great. If not (for example, running R and d3.js for specific cases), the cost of migration to HealtheIntent will skyrocket.
    Anonymous | TrustRadius Reviewer

    Epic

    • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
    • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
    Anonymous | TrustRadius Reviewer

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