What users are saying about
23 Ratings
7 Ratings
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Score 6.5 out of 100
23 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cerner HealtheIntent

My honest opinion is if an organization is fully running a Cerner EMR, it is almost not avoidable choice to use HealtheIntent. From performance and consistency views, it performs very well simply because HealtheIntent and Cerner EMR are from the same place. From the cost perspective, it's up to the contract. But in a general sense, it is more cost effective rather than running a separate analytics framework.If an organization is running a mix of Cerner and other clinical IT system, the answer is all but case by case.
Anonymous | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Cerner HealtheIntent
Epic
9.1
Real-time eligibility verification
Cerner HealtheIntent
Epic
8.9
Claims management
Cerner HealtheIntent
Epic
9.3
Coding
Cerner HealtheIntent
Epic
9.1
Patient billing
Cerner HealtheIntent
Epic
9.3
Financial Reporting
Cerner HealtheIntent
Epic
8.8

Patient Scheduling

Cerner HealtheIntent
Epic
8.8
Rule-based scheduling
Cerner HealtheIntent
Epic
9.2
Automated appointment reminders
Cerner HealtheIntent
Epic
8.8
Automated patient check-in
Cerner HealtheIntent
Epic
8.8
Multi-location support
Cerner HealtheIntent
Epic
8.8
Calendar interface
Cerner HealtheIntent
Epic
8.5

Electronic Medical Records

Cerner HealtheIntent
Epic
8.8
Charting / document management
Cerner HealtheIntent
Epic
9.2
Templates
Cerner HealtheIntent
Epic
9.2
Patient portal
Cerner HealtheIntent
Epic
9.1
Mobile/tablet support
Cerner HealtheIntent
Epic
8.4
Fax integration
Cerner HealtheIntent
Epic
8.2
Integration with other EMR and PM systems
Cerner HealtheIntent
Epic
8.2
Workflow automation
Cerner HealtheIntent
Epic
8.8
Speech recognition
Cerner HealtheIntent
Epic
8.7
Customization
Cerner HealtheIntent
Epic
8.6
E-prescribing
Cerner HealtheIntent
Epic
9.1

Medical Security and Privacy

Cerner HealtheIntent
Epic
9.2
HIPAA compliance
Cerner HealtheIntent
Epic
9.4
Role-based permission levels
Cerner HealtheIntent
Epic
9.2
Data backups and redundancy
Cerner HealtheIntent
Epic
9.2
Local mode / networking failsafe
Cerner HealtheIntent
Epic
9.3

Workflow and Scale

Cerner HealtheIntent
Epic
8.8
Task tracking
Cerner HealtheIntent
Epic
8.5
Specialty-specific workflows
Cerner HealtheIntent
Epic
9.0
Multi-office / multi-physician capabilities
Cerner HealtheIntent
Epic
8.8

Pros

Cerner HealtheIntent

  • Reliability means Cerner HealtheIntent hardly ever goes down
  • Cerner HealtheIntent can be customized for our business needs
  • We have our own Cerner HealtheIntent server instead of using the cloud
Drew Spangler | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

Cerner HealtheIntent

  • Metadata management in HealtheIntent should be improved. For example, we could find similar looking data sources (for example, diagnosis tables with similar names) but it was hard to distinguish and know which one is the one in production. It was because several data stewards loaded the same table with a different purpose (with similar tables names). And HealtheIntent doesn't have a metadata "for a test" or "for development", which makes hard to manage versions of one data source.
  • To run a SQL in HealtheIntent, there is a time limit of only 10 minutes. Also, there is no delicate configuration of query execution. It may not need a lot of functions like Toad or SQL developer, but what HealtheIntent provides is very limited.
  • Similar to the one above, HealtheIntent may need better metadata management for users. It is hard to find a table that I need, even to find out the existence of the table. Basic statistics like the size of a table, # of rows may be helpful for users.
Anonymous | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Usability

Cerner HealtheIntent

No score
No answers yet
No answers on this topic

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Support Rating

Cerner HealtheIntent

No score
No answers yet
No answers on this topic

Epic

Epic 9.0
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Alternatives Considered

Cerner HealtheIntent

We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for Cerner HealtheIntent is easier and our issues are taken care of in a timely manner.
Drew Spangler | TrustRadius Reviewer

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Return on Investment

Cerner HealtheIntent

  • ROI may be depending on the contract. But even if an organization is spending the same money for either homegrown analytics or HealtheIntent, HealtheIntent provides more agility of project or cost spending. If you don't like it you can discontinue anytime.
  • The negative one is, HealtheIntent is a new product in Cerner and at this point, it may not be capable of everything like homegrown analytics. The question would be the future of HealtheIntent and will be able to cover what you need soon.
  • If an organization is pursuing a standard, generic analytics and reporting (such as the combination of Oracle and Tableau), HealtheIntent is great. If not (for example, running R and d3.js for specific cases), the cost of migration to HealtheIntent will skyrocket.
Anonymous | TrustRadius Reviewer

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Pricing Details

Cerner HealtheIntent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cerner HealtheIntent
6.0
Epic
9.4

Usability

Cerner HealtheIntent
Epic
9.2

Support Rating

Cerner HealtheIntent
Epic
9.0

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