Cerner HealtheIntent vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cerner HealtheIntent
Score 4.5 out of 10
N/A
Cerner offers their population health management software platform, HealtheIntent, their cloud-based data reconciliation and population stratification platform to provide a comprehensive population health management solution.N/A
Epic
Score 8.3 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
Cerner HealtheIntentEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cerner HealtheIntentEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cerner HealtheIntentEpic
Considered Both Products
Cerner HealtheIntent
Chose Cerner HealtheIntent
We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for …
Epic
Chose Epic
Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I …
Top Pros
Top Cons
Features
Cerner HealtheIntentEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Cerner HealtheIntent
-
Ratings
Epic
9.3
5 Ratings
17% above category average
Real-time eligibility verification00 Ratings8.94 Ratings
Claims management00 Ratings9.34 Ratings
Coding00 Ratings9.45 Ratings
Patient billing00 Ratings9.45 Ratings
Financial Reporting00 Ratings9.24 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Cerner HealtheIntent
-
Ratings
Epic
8.8
5 Ratings
9% above category average
Rule-based scheduling00 Ratings9.45 Ratings
Automated appointment reminders00 Ratings8.64 Ratings
Automated patient check-in00 Ratings8.93 Ratings
Multi-location support00 Ratings8.64 Ratings
Calendar interface00 Ratings8.35 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Cerner HealtheIntent
-
Ratings
Epic
9.1
5 Ratings
21% above category average
Charting / document management00 Ratings9.25 Ratings
Templates00 Ratings9.55 Ratings
Patient portal00 Ratings9.45 Ratings
Mobile/tablet support00 Ratings8.75 Ratings
Fax integration00 Ratings8.63 Ratings
Integration with other EMR and PM systems00 Ratings8.25 Ratings
Workflow automation00 Ratings9.93 Ratings
Speech recognition00 Ratings9.43 Ratings
Customization00 Ratings8.75 Ratings
E-prescribing00 Ratings9.75 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Cerner HealtheIntent
-
Ratings
Epic
9.3
5 Ratings
10% above category average
HIPAA compliance00 Ratings9.25 Ratings
Role-based permission levels00 Ratings9.25 Ratings
Data backups and redundancy00 Ratings9.25 Ratings
Local mode / networking failsafe00 Ratings9.45 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Cerner HealtheIntent
-
Ratings
Epic
8.9
5 Ratings
13% above category average
Task tracking00 Ratings8.75 Ratings
Specialty-specific workflows00 Ratings8.95 Ratings
Multi-office / multi-physician capabilities00 Ratings8.95 Ratings
Best Alternatives
Cerner HealtheIntentEpic
Small Businesses

No answers on this topic

athenaClinicals
athenaClinicals
Score 8.5 out of 10
Medium-sized Companies

No answers on this topic

Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

eClinicalWorks
eClinicalWorks
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cerner HealtheIntentEpic
Likelihood to Recommend
6.0
(2 ratings)
10.0
(6 ratings)
Usability
-
(0 ratings)
9.2
(4 ratings)
Support Rating
-
(0 ratings)
9.4
(5 ratings)
User Testimonials
Cerner HealtheIntentEpic
Likelihood to Recommend
Oracle
My honest opinion is if an organization is fully running a Cerner EMR, it is almost not avoidable choice to use HealtheIntent. From performance and consistency views, it performs very well simply because HealtheIntent and Cerner EMR are from the same place. From the cost perspective, it's up to the contract. But in a general sense, it is more cost effective rather than running a separate analytics framework. If an organization is running a mix of Cerner and other clinical IT system, the answer is all but case by case.
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Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Pros
Oracle
  • Reliability means Cerner HealtheIntent hardly ever goes down
  • Cerner HealtheIntent can be customized for our business needs
  • We have our own Cerner HealtheIntent server instead of using the cloud
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Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Read full review
Cons
Oracle
  • Metadata management in HealtheIntent should be improved. For example, we could find similar looking data sources (for example, diagnosis tables with similar names) but it was hard to distinguish and know which one is the one in production. It was because several data stewards loaded the same table with a different purpose (with similar tables names). And HealtheIntent doesn't have a metadata "for a test" or "for development", which makes hard to manage versions of one data source.
  • To run a SQL in HealtheIntent, there is a time limit of only 10 minutes. Also, there is no delicate configuration of query execution. It may not need a lot of functions like Toad or SQL developer, but what HealtheIntent provides is very limited.
  • Similar to the one above, HealtheIntent may need better metadata management for users. It is hard to find a table that I need, even to find out the existence of the table. Basic statistics like the size of a table, # of rows may be helpful for users.
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Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Usability
Oracle
No answers on this topic
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Support Rating
Oracle
No answers on this topic
Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Alternatives Considered
Oracle
We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for Cerner HealtheIntent is easier and our issues are taken care of in a timely manner.
Read full review
Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Return on Investment
Oracle
  • ROI may be depending on the contract. But even if an organization is spending the same money for either homegrown analytics or HealtheIntent, HealtheIntent provides more agility of project or cost spending. If you don't like it you can discontinue anytime.
  • The negative one is, HealtheIntent is a new product in Cerner and at this point, it may not be capable of everything like homegrown analytics. The question would be the future of HealtheIntent and will be able to cover what you need soon.
  • If an organization is pursuing a standard, generic analytics and reporting (such as the combination of Oracle and Tableau), HealtheIntent is great. If not (for example, running R and d3.js for specific cases), the cost of migration to HealtheIntent will skyrocket.
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Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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