2 Ratings
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Score 9 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • ChaseData Call Center Software ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
7.0

Enghouse Interactive Contact Centers

70%
ChaseData Call Center Software ranks higher in 8/13 features

Agent dashboard

8.0
80%
2 Ratings
7.0
70%
2 Ratings

Validate callers

8.0
80%
2 Ratings
6.0
60%
2 Ratings

Outbound response

8.0
80%
2 Ratings
7.0
70%
2 Ratings

Call forwarding

7.0
70%
1 Rating
9.0
90%
2 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
6.0
60%
1 Rating

Warm transfer

7.0
70%
1 Rating
7.0
70%
2 Ratings

Predictive dialing

8.0
80%
2 Ratings
6.0
60%
2 Ratings

Call scripts

7.0
70%
1 Rating
6.0
60%
1 Rating

Call tracking

8.0
80%
2 Ratings
8.0
80%
1 Rating

Interactive voice response

N/A
0 Ratings
9.0
90%
1 Rating

REST APIs

N/A
0 Ratings
6.0
60%
1 Rating

Multichannel integration

N/A
0 Ratings
7.0
70%
2 Ratings

CRM software integration

N/A
0 Ratings
7.0
70%
1 Rating

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
7.4

Enghouse Interactive Contact Centers

74%
Enghouse Interactive Contact Centers ranks higher in 6/9 features

Inbound call routing

7.0
70%
1 Rating
8.0
80%
2 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
8.0
80%
1 Rating

Recording

8.0
80%
2 Ratings
6.0
60%
1 Rating

Quality management

7.0
70%
1 Rating
8.0
80%
1 Rating

Call analytics

9.0
90%
2 Ratings
8.0
80%
2 Ratings

Historical reporting

9.0
90%
2 Ratings
8.0
80%
2 Ratings

Live reporting

8.0
80%
2 Ratings
8.0
80%
1 Rating

Customer surveys

N/A
0 Ratings
6.0
60%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.0

Enghouse Interactive Contact Centers

80%
2 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Enghouse Interactive Contact Centers

Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
Anonymous | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Improve chatbots functionality.
  • Remote working.
  • Modern looking interface.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

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