2 Ratings
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Score 9 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
Enghouse Interactive Contact Centers
6.8
Agent dashboard
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
8.0
Validate callers
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
7.0
Outbound response
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
8.0
Call forwarding
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
6.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
Warm transfer
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
4.0
Predictive dialing
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
7.0
Call scripts
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
Call tracking
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
8.0
Multichannel integration
ChaseData Call Center Software
Enghouse Interactive Contact Centers
6.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
Enghouse Interactive Contact Centers
7.4
Inbound call routing
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
6.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
Recording
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
6.0
Quality management
ChaseData Call Center Software
7.0
Enghouse Interactive Contact Centers
Call analytics
ChaseData Call Center Software
9.0
Enghouse Interactive Contact Centers
9.0
Historical reporting
ChaseData Call Center Software
9.0
Enghouse Interactive Contact Centers
9.0
Live reporting
ChaseData Call Center Software
8.0
Enghouse Interactive Contact Centers
Customer surveys
ChaseData Call Center Software
Enghouse Interactive Contact Centers
7.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
Enghouse Interactive Contact Centers
7.0

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