2 Ratings
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Score 9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)
Call forwarding
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)
Call scripts
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
Call tracking
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)
8.0
Interactive voice response
ChaseData Call Center Software
TELUS Cloud Contact Center (TC3)
9.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
9.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
Recording
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)
8.0
Quality management
ChaseData Call Center Software
7.0
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
ChaseData Call Center Software
9.0
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
ChaseData Call Center Software
9.0
TELUS Cloud Contact Center (TC3)
8.0
Live reporting
ChaseData Call Center Software
8.0
TELUS Cloud Contact Center (TC3)

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
TELUS Cloud Contact Center (TC3)
8.0

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