2 Ratings
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Score 9 out of 100
3 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • TELUSCloud Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUSCloud Contact Center ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
9.1
91%
2 Ratings

Validate callers

8.0
80%
2 Ratings
8.7
87%
2 Ratings

Outbound response

8.0
80%
2 Ratings
10.0
100%
1 Rating

Call forwarding

7.0
70%
1 Rating
9.6
96%
2 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
9.6
96%
2 Ratings

Warm transfer

7.0
70%
1 Rating
9.1
91%
2 Ratings

Predictive dialing

8.0
80%
2 Ratings
10.0
100%
1 Rating

Call scripts

7.0
70%
1 Rating
10.0
100%
1 Rating

Call tracking

8.0
80%
2 Ratings
8.6
86%
2 Ratings

Interactive voice response

N/A
0 Ratings
9.6
96%
2 Ratings

REST APIs

N/A
0 Ratings
9.0
90%
1 Rating

Multichannel integration

N/A
0 Ratings
10.0
100%
1 Rating

CRM software integration

N/A
0 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
9.6

TELUS Cloud Contact Center (TC3)

96%
TELUSCloud Contact Center ranks higher in 9/9 features

Inbound call routing

7.0
70%
1 Rating
9.6
96%
2 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
10.0
100%
1 Rating

Recording

8.0
80%
2 Ratings
9.1
91%
2 Ratings

Quality management

7.0
70%
1 Rating
9.1
91%
2 Ratings

Call analytics

9.0
90%
2 Ratings
9.1
91%
2 Ratings

Historical reporting

9.0
90%
2 Ratings
9.1
91%
2 Ratings

Live reporting

8.0
80%
2 Ratings
10.0
100%
1 Rating

Customer surveys

N/A
0 Ratings
10.0
100%
1 Rating

Customer interaction analytics

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • TELUSCloud Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
9.1

TELUS Cloud Contact Center (TC3)

91%
2 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Sayed Manzar Hassan | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Sayed Manzar Hassan | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
  • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
  • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Sayed Manzar Hassan | TrustRadius Reviewer

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