TrustRadius

DialedIn vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialedIn
Score 1.7 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.N/A
TELUS Cloud Contact Center (TC3)
Score 5.2 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
DialedInTELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DialedInTELUS Cloud Contact Center (TC3)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DialedInTELUSCloud Contact Center
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
DialedInTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
DialedIn
-
Ratings
TELUSCloud Contact Center
8.3
1 Ratings
1% below category average
Agent dashboard00 Ratings8.01 Ratings
Validate callers00 Ratings7.01 Ratings
Call forwarding00 Ratings9.01 Ratings
Click-to-call (CTC)00 Ratings9.01 Ratings
Warm transfer00 Ratings8.01 Ratings
Interactive voice response00 Ratings9.01 Ratings
Call tracking00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
DialedIn
-
Ratings
TELUSCloud Contact Center
8.2
1 Ratings
1% below category average
Inbound call routing00 Ratings9.01 Ratings
Recording00 Ratings8.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Best Alternatives
DialedInTELUSCloud Contact Center
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialedInTELUSCloud Contact Center
Likelihood to Recommend
9.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
DialedInTELUSCloud Contact Center
Likelihood to Recommend
ChaseData
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
TELUS International
A universal communication platform
Verified User
Anonymous
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Pros
ChaseData
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Verified User
Anonymous
Read full review
TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Verified User
Anonymous
Read full review
Cons
ChaseData
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
Verified User
Anonymous
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Alternatives Considered
ChaseData
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Verified User
Anonymous
Read full review
TELUS International
Shaw Smart Voice
Verified User
Anonymous
Read full review
Return on Investment
ChaseData
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Verified User
Anonymous
Read full review
ScreenShots