TrustRadius

DialedIn vs. Salesforce Sales Cloud Lightning Dialer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialedIn
Score 1.7 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.N/A
Salesforce Sales Cloud Lightning Dialer
Score 8.2 out of 10
N/A
Salesforce Sales Cloud Lightning Dialer is an outbound (or inbound) calling, call logging, and call monitoring application for the Salesforce Sales Cloud.
$60
per year per user
Pricing
DialedInSalesforce Sales Cloud Lightning Dialer
Editions & Modules
No answers on this topic
Inbound
$60
per year per user
Minutes (block of 1000 minutes)
$180
per year per organization
Outbound
$300
per year per user
Offerings
Pricing Offerings
DialedInSalesforce Sales Cloud Lightning Dialer
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
DialedInSalesforce Sales Cloud Lightning Dialer
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialedInSalesforce Sales Cloud Lightning Dialer
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
DialedInSalesforce Sales Cloud Lightning Dialer
Likelihood to Recommend
ChaseData
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Salesforce
No answers on this topic
Pros
ChaseData
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Verified User
Anonymous
Read full review
Salesforce
No answers on this topic
Cons
ChaseData
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Salesforce
No answers on this topic
Alternatives Considered
ChaseData
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Verified User
Anonymous
Read full review
Salesforce
No answers on this topic
Return on Investment
ChaseData
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Salesforce
No answers on this topic
ScreenShots