ChatBeacon vs. tawk.to

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 6.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
tawk.to
Score 8.0 out of 10
N/A
Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A
Pricing
ChatBeacontawk.to
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatBeacontawk.to
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ChatBeacontawk.to
Top Pros
Top Cons

No answers on this topic

Best Alternatives
ChatBeacontawk.to
Small Businesses
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Medium-sized Companies
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Score 10.0 out of 10
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Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
ChatBeacontawk.to
Likelihood to Recommend
6.0
(1 ratings)
8.4
(4 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
ChatBeacontawk.to
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
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tawk.to
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
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Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
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tawk.to
  • Live Chat
  • Knowledge base / Ticket system
  • Internal Communication with team
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Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
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tawk.to
  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
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Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
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tawk.to
No answers on this topic
Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
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tawk.to
tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service.
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Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
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tawk.to
  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.
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ScreenShots