Chatfuel vs. Inbenta Chatbots

Inbenta Chatbots

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chatfuel	Score 9.9 out of 10	N/A	Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.	$15 per month
Inbenta Chatbots	Score 9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A

Pricing

Chatfuel

Inbenta Chatbots

Editions & Modules

Pro: $15
per month
Free: Free
Premium: Contact sales team

No answers on this topic

Offerings

Pricing Offerings
Chatfuel	Inbenta Chatbots
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

—

Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

More Pricing Information

Community Pulse
	Chatfuel	Inbenta Chatbots
Ask people about this product	See helpful people who have experience with this product
Top Pros	Pro Free option Pro Easy to use Pro Phone numbers	Pro Support tickets Pro Allows integration Pro Customer experience
Top Cons	Minus Setting it up Minus Time consuming Minus Completely intuitive	Minus Becomes easier Minus Needs to work Minus Tech support

Best Alternatives
	Chatfuel	Inbenta Chatbots
Small Businesses	IBM watsonx Assistant Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Conversica Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chatfuel	Inbenta Chatbots
Likelihood to Recommend	9.0 (3 ratings)	9.5 (2 ratings)
Support Rating	7.7 (3 ratings)	- (0 ratings)

User Testimonials
	Chatfuel	Inbenta Chatbots
Likelihood to Recommend	Chatfuel Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard. Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review
Pros	Chatfuel Easy to use without experience Cost vs. benefit ratio very good Integrations possible through API Conversion funnels can be created Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review
Cons	Chatfuel Setting it up is time-consuming. Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review
Support Rating	Chatfuel I haven't dealt with the support channel, so I cannot provide a full review for this Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. No answers on this topic
Alternatives Considered	Chatfuel Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes. Connecting to our API is free from Chatfuel and integration with other providers has an additional cost. AIVO has no option to create conversation flows if not through keywords. Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review
Return on Investment	Chatfuel It helped overall with visitor engagement. Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review
ScreenShots		Inbenta Chatbots Screenshots