What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 7 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- Cheetah Digital Customer Engagement Suite is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.1
Cheetah Digital Customer Engagement Suite
71%
2 Ratings

2.0
IgnitionOne Digital Marketing Suite
20%
1 Rating
Support Rating
6.8
Cheetah Digital Customer Engagement Suite
68%
4 Ratings

IgnitionOne Digital Marketing Suite
N/A
0 Ratings
Likelihood to Recommend
Cheetah Digital Customer Engagement Suite
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesIgnitionOne Digital Marketing Suite
- Good for very basic management of a search program.
- Not good for much else since it is buggy and lacks many features that competitors offer.
- Also may be good for someone who is looking for a low-cost DMS.

Verified User
Director in Marketing
Marketing and Advertising Company, 501-1000 employeesPros
Cheetah Digital Customer Engagement Suite
- It offers social media tracking, which is a big competitive advantage against its rivals.
- Email targeting options are better than MailChimp.
- Good price.
Sales Specialist
OgilvyInternet, 10,001+ employees
IgnitionOne Digital Marketing Suite
- Good customer service.
- They were flexible in allowing us to access backend data.

Verified User
Director in Marketing
Marketing and Advertising Company, 501-1000 employeesCons
Cheetah Digital Customer Engagement Suite
- I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
- Continue to improve the user interface to make all features more usable to their users.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesIgnitionOne Digital Marketing Suite
- Buggy!
- Lacks many features competitors offer (like labeling).
- No clear roadmap for the future with their SEM product.

Verified User
Director in Marketing
Marketing and Advertising Company, 501-1000 employeesPricing Details
Cheetah Digital Customer Engagement Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—IgnitionOne Digital Marketing Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Cheetah Digital Customer Engagement Suite
Cheetah Digital Customer Engagement Suite 6.8
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Sales Specialist
OgilvyInternet, 10,001+ employees
IgnitionOne Digital Marketing Suite
No score
No answers yet
No answers on this topic
Alternatives Considered
Cheetah Digital Customer Engagement Suite
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesIgnitionOne Digital Marketing Suite
Poorly. For example, Kenshoo's offering is fast, customizable, works with all publisher platforms, and more. IgnitionOne just doesn't stack up well against the competition and isn't investing in the product like it used to.

Verified User
Director in Marketing
Marketing and Advertising Company, 501-1000 employeesReturn on Investment
Cheetah Digital Customer Engagement Suite
- It has raised costs due to its price, reducing ROI.
- However, we have gotten good results and great CPAs with them, improving margins.
- It has allowed us to be faster on testing, improving ROI in the long term.
Sales Specialist
OgilvyInternet, 10,001+ employees
IgnitionOne Digital Marketing Suite
- Did push through implementations but was buggy
- Fast UI

Verified User
Director in Marketing
Marketing and Advertising Company, 501-1000 employees