Cin7 Orderhive vs. SAP Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cin7 Orderhive
Score 6.5 out of 10
N/A
Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one…
$95
per month
SAP Commerce Cloud
Score 8.3 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
Pricing
Cin7 OrderhiveSAP Commerce Cloud
Editions & Modules
Essentials
$95
per month
Standard
$195
per month
Enhanced
$295
per month
Enterprise
$500
per month
No answers on this topic
Offerings
Pricing Offerings
Cin7 OrderhiveSAP Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cin7 OrderhiveSAP Commerce Cloud
Top Pros
Top Cons
Features
Cin7 OrderhiveSAP Commerce Cloud
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Cin7 Orderhive
5.8
1 Ratings
28% below category average
SAP Commerce Cloud
-
Ratings
Inventory tracking3.01 Ratings00 Ratings
Barcode scanning10.01 Ratings00 Ratings
Automation rules8.01 Ratings00 Ratings
Reporting and analytics7.01 Ratings00 Ratings
Item kitting10.01 Ratings00 Ratings
Invoicing4.01 Ratings00 Ratings
Forecasting2.01 Ratings00 Ratings
Accounting integration2.01 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Cin7 Orderhive
-
Ratings
SAP Commerce Cloud
8.5
67 Ratings
10% above category average
Product catalog & listings00 Ratings8.563 Ratings
Product management00 Ratings9.364 Ratings
Bulk product upload00 Ratings8.562 Ratings
Branding00 Ratings8.362 Ratings
Mobile storefront00 Ratings8.760 Ratings
Product variations00 Ratings8.261 Ratings
Website integration00 Ratings8.764 Ratings
Visual customization00 Ratings8.361 Ratings
CMS00 Ratings7.861 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Cin7 Orderhive
-
Ratings
SAP Commerce Cloud
8.2
62 Ratings
8% above category average
Abandoned cart recovery00 Ratings8.015 Ratings
Checkout user experience00 Ratings8.461 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Cin7 Orderhive
-
Ratings
SAP Commerce Cloud
9.2
54 Ratings
10% above category average
eCommerce security00 Ratings9.254 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Cin7 Orderhive
-
Ratings
SAP Commerce Cloud
8.5
61 Ratings
13% above category average
Promotions & discounts00 Ratings8.760 Ratings
Personalized recommendations00 Ratings8.755 Ratings
SEO00 Ratings8.152 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Cin7 Orderhive
-
Ratings
SAP Commerce Cloud
8.9
63 Ratings
13% above category average
Multi-site management00 Ratings8.658 Ratings
Order processing00 Ratings9.461 Ratings
Inventory management00 Ratings9.156 Ratings
Shipping00 Ratings8.857 Ratings
Custom functionality00 Ratings8.860 Ratings
Best Alternatives
Cin7 OrderhiveSAP Commerce Cloud
Small Businesses
Webgility
Webgility
Score 8.9 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises

No answers on this topic

IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cin7 OrderhiveSAP Commerce Cloud
Likelihood to Recommend
6.5
(7 ratings)
8.6
(69 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
1.0
(1 ratings)
9.0
(2 ratings)
Support Rating
1.0
(1 ratings)
10.0
(3 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
8.9
(49 ratings)
Product Scalability
-
(0 ratings)
9.1
(49 ratings)
User Testimonials
Cin7 OrderhiveSAP Commerce Cloud
Likelihood to Recommend
Cin7
Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.
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SAP
SAP commerce cloud helps greatly with inventory tracking. It also helps cut down on code issues when special codes are added to the site. The ease of inventory and reorder is a time saver. Month end is easier than it was before using the platform. It is suitable for b2b applications.
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Pros
Cin7
  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
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SAP
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
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Cons
Cin7
  • shipping, I would like to be able to handle returns more easily.
  • I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.
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SAP
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
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Likelihood to Renew
Cin7
No answers on this topic
SAP
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
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Usability
Cin7
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
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SAP
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
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Support Rating
Cin7
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
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SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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Implementation Rating
Cin7
No answers on this topic
SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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Alternatives Considered
Cin7
Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company
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SAP
SAP Commerce Cloud stands out due to its robust customization options, scalability, and omnichannel capabilities, allowing us to tailor experiences across various touchpoints seamlessly. We selected it because of its proven track record in handling complex e-commerce needs, aligning perfectly with our goal to provide a highly personalized and scalable online shopping experience.
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Scalability
Cin7
No answers on this topic
SAP
The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
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Return on Investment
Cin7
  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
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SAP
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
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ScreenShots

Cin7 Orderhive Screenshots

Screenshot of

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts