What users are saying about
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Top Rated
116 Ratings
2 Ratings
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Score 1 out of 100

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Online Storefront

    Cin7 Orderhive

    Feature Set Not Supported
    N/A
    8.1

    SAP Commerce Cloud

    81%
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.5
    85%
    37 Ratings

    Product management

    N/A
    0 Ratings
    8.5
    85%
    38 Ratings

    Bulk product upload

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Branding

    N/A
    0 Ratings
    7.8
    78%
    37 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.1
    71%
    36 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Website integration

    N/A
    0 Ratings
    8.8
    88%
    38 Ratings

    Visual customization

    N/A
    0 Ratings
    7.8
    78%
    36 Ratings

    CMS

    N/A
    0 Ratings
    7.4
    74%
    37 Ratings

    Online Shopping Cart

    Cin7 Orderhive

    Feature Set Not Supported
    N/A
    9.1

    SAP Commerce Cloud

    91%
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Online Payment System

    Cin7 Orderhive

    Feature Set Not Supported
    N/A
    9.2

    SAP Commerce Cloud

    92%
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.2
    92%
    33 Ratings

    eCommerce Marketing

    Cin7 Orderhive

    Feature Set Not Supported
    N/A
    7.8

    SAP Commerce Cloud

    78%
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    9.0
    90%
    37 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    7.1
    71%
    35 Ratings

    SEO

    N/A
    0 Ratings
    7.3
    73%
    33 Ratings

    eCommerce Business Management

    Cin7 Orderhive

    Feature Set Not Supported
    N/A
    8.4

    SAP Commerce Cloud

    84%
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.3
    93%
    37 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    37 Ratings

    Inventory management

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Shipping

    N/A
    0 Ratings
    7.9
    79%
    35 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Attribute Ratings

    • SAP Commerce Cloud is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.0

    Cin7 Orderhive

    10%
    2 Ratings
    8.4

    SAP Commerce Cloud

    84%
    43 Ratings

    Likelihood to Renew

    Cin7 Orderhive

    N/A
    0 Ratings
    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    Usability

    1.0

    Cin7 Orderhive

    10%
    1 Rating
    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    Support Rating

    1.0

    Cin7 Orderhive

    10%
    1 Rating
    9.6

    SAP Commerce Cloud

    96%
    6 Ratings

    Implementation Rating

    Cin7 Orderhive

    N/A
    0 Ratings
    8.0

    SAP Commerce Cloud

    80%
    2 Ratings

    Product Scalability

    Cin7 Orderhive

    N/A
    0 Ratings
    7.7

    SAP Commerce Cloud

    77%
    21 Ratings

    Likelihood to Recommend

    Cin7 Orderhive

    The strong integration with Woocommerce and Quickbooks and the easy-to-use workflow. Wonderful system and extremely good customer service. They are answering by chat directly inside the system, and help you out. The system itself is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company.
    Kim Moeller-Nielsen | TrustRadius Reviewer

    SAP Commerce Cloud

    • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
    • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
    • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
    • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
    Anonymous | TrustRadius Reviewer

    Pros

    Cin7 Orderhive

    • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
    • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
    • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
    Myles Condon | TrustRadius Reviewer

    SAP Commerce Cloud

    • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
    • Wide range of features. Many out of the box features for common commerce paradigms.
    • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
    Anonymous | TrustRadius Reviewer

    Cons

    Cin7 Orderhive

    • Customer service is the worst we have ever experienced.
    • Completing promises.
    • Doing tasks on time.
    • Providing software that functions as promised.
    • Extremely poor onboard training (impatient and arrogant).
    Martin Trygve Olsen | TrustRadius Reviewer

    SAP Commerce Cloud

    • Though there is an online community presence for support, it is not as strong as other platforms I have used.
    • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
    • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
    Carter Lathrop | TrustRadius Reviewer

    Pricing Details

    Cin7 Orderhive

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Cin7 Orderhive Editions & Modules

    Modules
    Starter$20
    Standard$40
    Premium$90
    1. none
    Additional Pricing Details

    SAP Commerce Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP Commerce Cloud Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Cin7 Orderhive

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 10.0
    Based on 1 answer
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Erin Riggers | TrustRadius Reviewer

    Usability

    Cin7 Orderhive

    Cin7 Orderhive 1.0
    Based on 1 answer
    Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
    Martin Trygve Olsen | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 9.0
    Based on 2 answers
    The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
    zahit bogus | TrustRadius Reviewer

    Support Rating

    Cin7 Orderhive

    Cin7 Orderhive 1.0
    Based on 1 answer
    The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
    Martin Trygve Olsen | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 9.6
    Based on 6 answers
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    zahit bogus | TrustRadius Reviewer

    Implementation Rating

    Cin7 Orderhive

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 8.0
    Based on 2 answers
    I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
    Erin Riggers | TrustRadius Reviewer

    Alternatives Considered

    Cin7 Orderhive

    Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
    Myles Condon | TrustRadius Reviewer

    SAP Commerce Cloud

    This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
    Sumit Bisht | TrustRadius Reviewer

    Scalability

    Cin7 Orderhive

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 7.7
    Based on 21 answers
    Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cin7 Orderhive

    • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
    Myles Condon | TrustRadius Reviewer

    SAP Commerce Cloud

    • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
    • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
    • order values are also increased because of the smooth and efficient management of the storefront
    shaurya jain | TrustRadius Reviewer

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