2 Ratings
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Score 1 out of 100
77 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Orderhive

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive
Martin Trygve Olsen | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product catalog & listings
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product management
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Bulk product upload
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Branding
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Mobile storefront
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product variations
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.5
Visual customization
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Online Shopping Cart

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Abandoned cart recovery
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Checkout user experience
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.8

Online Payment System

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.8
eCommerce security
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.8

eCommerce Marketing

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Personalized recommendations
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.8
SEO
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.6

eCommerce Business Management

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Multi-site management
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Order processing
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Inventory management
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.8
Shipping
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Orderhive

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Myles Condon | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Orderhive

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
Martin Trygve Olsen | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Orderhive

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Orderhive

Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Martin Trygve Olsen | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Orderhive

Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Martin Trygve Olsen | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 5.6
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Orderhive

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 3 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Orderhive

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Myles Condon | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Orderhive

  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Myles Condon | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Screenshots

Orderhive

SAP Commerce Cloud (formerly SAP Hybris)

Pricing Details

Orderhive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Orderhive Editions & Modules

Modules
Starter$201
Standard$401
Premium$90
  1. Other
Additional Pricing Details

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Orderhive
1.0
SAP Commerce Cloud (formerly SAP Hybris)
7.8

Likelihood to Renew

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Orderhive
1.0
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Support Rating

Orderhive
1.0
SAP Commerce Cloud (formerly SAP Hybris)
5.6

Implementation Rating

Orderhive
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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