What users are saying about
45 Ratings
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Score 8 out of 100
194 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cirrus Insight
Sugar Sell (SugarCRM)
7.5
Customer data management / contact management
Cirrus Insight
Sugar Sell (SugarCRM)
7.9
Workflow management
Cirrus Insight
Sugar Sell (SugarCRM)
7.9
Territory management
Cirrus Insight
Sugar Sell (SugarCRM)
7.6
Opportunity management
Cirrus Insight
Sugar Sell (SugarCRM)
8.3
Integration with email client (e.g., Outlook or Gmail)
Cirrus Insight
Sugar Sell (SugarCRM)
7.2
Contract management
Cirrus Insight
Sugar Sell (SugarCRM)
6.8
Quote & order management
Cirrus Insight
Sugar Sell (SugarCRM)
7.7
Interaction tracking
Cirrus Insight
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Cirrus Insight
Sugar Sell (SugarCRM)
7.6

Customer Service & Support

Cirrus Insight
Sugar Sell (SugarCRM)
7.1
Case management
Cirrus Insight
Sugar Sell (SugarCRM)
6.4
Call center management
Cirrus Insight
Sugar Sell (SugarCRM)
7.8
Help desk management
Cirrus Insight
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Cirrus Insight
Sugar Sell (SugarCRM)
7.4
Lead management
Cirrus Insight
Sugar Sell (SugarCRM)
8.1
Email marketing
Cirrus Insight
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Cirrus Insight
Sugar Sell (SugarCRM)
7.5
Task management
Cirrus Insight
Sugar Sell (SugarCRM)
7.8
Billing and invoicing management
Cirrus Insight
Sugar Sell (SugarCRM)
7.0
Reporting
Cirrus Insight
Sugar Sell (SugarCRM)
7.5

CRM Reporting & Analytics

Cirrus Insight
Sugar Sell (SugarCRM)
7.9
Forecasting
Cirrus Insight
Sugar Sell (SugarCRM)
8.2
Pipeline visualization
Cirrus Insight
Sugar Sell (SugarCRM)
7.4
Customizable reports
Cirrus Insight
Sugar Sell (SugarCRM)
8.2

Customization

Cirrus Insight
Sugar Sell (SugarCRM)
7.9
Custom fields
Cirrus Insight
Sugar Sell (SugarCRM)
8.4
Custom objects
Cirrus Insight
Sugar Sell (SugarCRM)
7.6
Scripting environment
Cirrus Insight
Sugar Sell (SugarCRM)
7.7
API for custom integration
Cirrus Insight
Sugar Sell (SugarCRM)
7.8

Security

Cirrus Insight
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Cirrus Insight
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
Cirrus Insight
Sugar Sell (SugarCRM)
8.9

Social CRM

Cirrus Insight
Sugar Sell (SugarCRM)
8.8
Social data
Cirrus Insight
Sugar Sell (SugarCRM)
8.8
Social engagement
Cirrus Insight
Sugar Sell (SugarCRM)
8.7

Integrations with 3rd-party Software

Cirrus Insight
Sugar Sell (SugarCRM)
8.3
Marketing automation
Cirrus Insight
Sugar Sell (SugarCRM)
7.8
Compensation management
Cirrus Insight
Sugar Sell (SugarCRM)
8.8

Platform

Cirrus Insight
Sugar Sell (SugarCRM)
7.1
Mobile access
Cirrus Insight
Sugar Sell (SugarCRM)
7.1

Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Kelsie Hamilton | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Cirrus Insight

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Cirrus Insight

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Cirrus Insight

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Cirrus Insight

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Blake Cohen | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Cirrus Insight

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Cirrus Insight

  • Customer data is paramount and Cirrus Insight supports optimal data integrity.
  • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
  • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Jason Miller | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Sugar Sell (SugarCRM)

Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*

* per installation

Cirrus Insight Editions & Modules

Edition
Starter$271
Closer$451
Rainmaker$721
  1. per user/month
Additional Pricing Details
Pricing based on annual billing.

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cirrus Insight
8.6
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Cirrus Insight
9.1
Sugar Sell (SugarCRM)
8.2

Usability

Cirrus Insight
9.1
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Cirrus Insight
9.1
Sugar Sell (SugarCRM)
10.0

Performance

Cirrus Insight
9.1
Sugar Sell (SugarCRM)
10.0

Support Rating

Cirrus Insight
Sugar Sell (SugarCRM)
6.3

In-Person Training

Cirrus Insight
Sugar Sell (SugarCRM)
9.0

Online Training

Cirrus Insight
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Cirrus Insight
9.1
Sugar Sell (SugarCRM)
9.0

Scalability

Cirrus Insight
Sugar Sell (SugarCRM)
9.0

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