Cisco Headset 500 Series vs Polycom RealPresence Immersive Studio

Likelihood to Recommend

The Cisco Headset 530 Series, which I utilized, provides rich sound and effective noise isolation, making it an excellent choice for telecommunications in noisy, open environments. Users may effortlessly plug and detach the Headset as needed during shift changes or breaks thanks to the in-line, high-cycle fast disconnect. It has a variety of options for connecting to devices, including USB and RJ-9 connections.

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Pratham Radadiya

Full Stack Engineer

CensusComputer Games, 501-1000 employees

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I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Pros

Wireless (562) Some are wired but I have wireless.
Clear
Audiophile quality
Long battery life allows me to get through my entire day on a single charge.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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Allows video conferencing with eagle eye view on the speaker
Crystal clear audio and video with zero lagging and freezing
Very fast connections to the conferences

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Michael Timms

IT Specialist

iQorTelecommunications, 10,001+ employees

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Cons

Firm connection with the charging cradle ( for 561 headsets).
Solid build like their competition or the 700 headset.
Braille on the controls for the visually impaired.

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Verified User

Manager in Information Technology

Information Technology & Services Company, 11-50 employees

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Back end setup isn't very intuitive.
Every now and then we get a delay when conferencing and using multiple features.

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Verified User

Account Manager in Customer Service

Information Technology and Services Company, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Support Rating

Cisco Headset 500 Series 6.8

Based on 2 answers

Too expensive and too uncomfortable for extended periods of use. This headset was good quality and good mics/speakers, but in the end they were roughly the same as the cheaper headsets from the other vendors. So it was not really a win like I normally see with Cisco products, but I guess you cant win them all!

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The devices work well, match our existing phones and look professional as well as operate with quality. Solid product, no issues. Price is a bit higher, but a solid product for the price. We tried a variety of units, but wanted to consolidate brands and models for documentation and training purposes.

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Mike Narumiya

President, Principal

Klaxon IT SolutionsHospital & Health Care, 11-50 employees

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Polycom RealPresence is really only the preferred teleconferencing solution when using a purpose built room for a scheduled face to face meeting. For ad hoc video meetings, Hangouts, Skype, and Slack all provide fewer friction points for average use cases. In fact, as Google accounts are nearly ubiquitous at this point, Hangouts has almost become the de facto standard for ad hoc video conferencing amongst our users.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Return on Investment

Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
Lightweight comfort is really ideal for long calls.

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Verified User

Engineer in Engineering

Information Technology & Services Company, 51-200 employees

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Personally we have not gotten our money's worth, but this is not Polycom's fault, it is because users found it difficult to use.
As for me personally, I used it for video conferencing, but my job was to make sure that it was operational for video conferencing.
As stated earlier, even though I found it very easy to use, my users did not, and as such tended to video conference with other apps.

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Michael Timms

IT Specialist

iQorTelecommunications, 10,001+ employees

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Cisco Headset 500 Series vs Polycom RealPresence Immersive Studio