21 Ratings
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Score 9.3 out of 100
16 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

In the office it's great! But if you wanted to use it in a high traffic or busy/noisy area then it might be hard to hear. But for most business operations that take place in the normal office type of environment it is a work horse of a phone, easy to manage on the back end for administrators and gets the job done.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
7.8
Cisco IP Phone 7800 Series
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.3
Cisco IP Phone 7800 Series
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
Cisco IP Phone 7800 Series
User templates
Cisco Business Edition 6000 (BE6000)
7.6
Cisco IP Phone 7800 Series
Call reports
Cisco Business Edition 6000 (BE6000)
6.4
Cisco IP Phone 7800 Series
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.5
Cisco IP Phone 7800 Series

Call Management

Cisco Business Edition 6000 (BE6000)
7.6
Cisco IP Phone 7800 Series
Answering rules
Cisco Business Edition 6000 (BE6000)
8.3
Cisco IP Phone 7800 Series
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Cisco IP Phone 7800 Series
Call park
Cisco Business Edition 6000 (BE6000)
8.0
Cisco IP Phone 7800 Series
Call screening
Cisco Business Edition 6000 (BE6000)
6.7
Cisco IP Phone 7800 Series
Message alerts
Cisco Business Edition 6000 (BE6000)
6.6
Cisco IP Phone 7800 Series

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.5
Cisco IP Phone 7800 Series
Video conferencing
Cisco Business Edition 6000 (BE6000)
7.9
Cisco IP Phone 7800 Series
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Cisco IP Phone 7800 Series
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Cisco IP Phone 7800 Series
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.8
Cisco IP Phone 7800 Series

Mobile apps

Cisco Business Edition 6000 (BE6000)
7.9
Cisco IP Phone 7800 Series
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
7.9
Cisco IP Phone 7800 Series
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
7.9
Cisco IP Phone 7800 Series

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Zakarieya Abderoef | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 7.3
Based on 1 answer
Perfect catch-all device for the function we use it for.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 6 answers
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.3
Based on 6 answers
I cannot fault and comment on support if we haven't used it yet. The 10 I am giving is because there was no need for Cisco support, that means Cisco IP Phone 7800 Series should sell itself. If my review is not making you stand in line then I don't know what will.
Ricardo Adams | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

We compared it to our 8945 models and we selected the 7800 Series because of their remote connectivity feature (MRA/Webex) for employees working from home.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • Little need for support once deployed, works as expected.
  • Training ease of use as its pretty straightforward so we have not had to coach users too much.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco IP Phone 7800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.6
Cisco IP Phone 7800 Series
8.2

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Cisco IP Phone 7800 Series
7.3

Support Rating

Cisco Business Edition 6000 (BE6000)
8.3
Cisco IP Phone 7800 Series
8.3

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