<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
43 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Cisco IP Phone 7800 Series

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • Cisco IP Phone 7800 Series is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Cisco Unified IP Phone 6900 Series

82%
8 Ratings
8.3

Cisco IP Phone 7800 Series

83%
16 Ratings

Usability

Cisco Unified IP Phone 6900 Series

N/A
0 Ratings
8.7

Cisco IP Phone 7800 Series

87%
11 Ratings

Support Rating

Cisco Unified IP Phone 6900 Series

N/A
0 Ratings
8.9

Cisco IP Phone 7800 Series

89%
16 Ratings

Likelihood to Recommend

Cisco Unified IP Phone 6900 Series

Cisco Unified IP Phone 6900 is well suited for places where space is a major concern. With [a] simple and quite compact design, cisco unified IP Phone 6900 can fit in any place with easy wall mountings. Reinstalling the Cisco Unified IP Phone 6900 is also simple and easy as it doesn't require much effort.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

Was very useful when trying to send a message to other employees within a team or to other employees in other teams.. it makes communication easy as one can choose to either send a message as broadcast or not. It hasn't been useful when a message to be conveyed must include images for visual.
Anonymous | TrustRadius Reviewer

Pros

Cisco Unified IP Phone 6900 Series

  • They have four bottons for features configurable at phone button template.
  • They have a botton for call pick, transfer and conference (models like 3905 does not have).
  • Their speakers are great.
  • It is possible to work with dual extension when using a 6921 model for instance, very usefull function.
Leonardo Lacerda | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Zakarieya Abderoef | TrustRadius Reviewer

Cons

Cisco Unified IP Phone 6900 Series

  • Some models do not have [LCD] display.
  • Some Cisco advanced telephony service are not supported or difficult to start, since no physical buttons exist.
  • More color variants should be introduced.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified IP Phone 6900 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco IP Phone 7800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Cisco Unified IP Phone 6900 Series

No score
No answers yet
No answers on this topic

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.7
Based on 11 answers
It is a telephone device with easy usability and installation. It's plug and play. It is necessary to connect the network cable to the device to receive the internet signal and then connect another cable from the phone to the PC to provide network to the device. It can be easily moved anywhere and allows you to authenticate multiple users with login credentials.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Unified IP Phone 6900 Series

No score
No answers yet
No answers on this topic

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.9
Based on 16 answers
Almost every company uses Cisco products and they know for sure that these products contain several things that include:
- the highest quality, which rarely needs support or maintenance
- if support is needed, it is one of the best in its class, in which specialists have extensive experience, as well as deeply knowledgeable about this product.
Ivan Denisenko | TrustRadius Reviewer

Alternatives Considered

Cisco Unified IP Phone 6900 Series

Nowadays I wouldn't select that but in the past, I used to select because they were broadly implemented with easy maintenance, easy to use several models available for several types of users with a very good ROI, best audio quality also looking for Cisco itself they have one of the best support I [have ever seen] in the industry.
Nilson Lino Da Costa Junior | TrustRadius Reviewer

Cisco IP Phone 7800 Series

8800 series is superior. The 3900 and 6800 does feel as well built as the 780p. The Yealink and Mitel phones build quality doesn't feel as good either.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified IP Phone 6900 Series

  • I don't know that I am qualified to speak on the ROI.
  • I will say the group calling function helps with customer service because we can program the number to ring multiple people at one time or in a sequence to ensure calls are answered.
  • The ability to forward voice messages is a great asset for customer service as well.
Anonymous | TrustRadius Reviewer

Cisco IP Phone 7800 Series

  • Customers that have bought these have loved them resulting in improved satisfaction with our company.
  • The hardware is reliable; we don't get many faults from our internal users so once configured they need little work.
  • Cisco have their own security team advising of any relevant exploits so you can be confident to deploy these in sensitive areas.
Anonymous | TrustRadius Reviewer

Add comparison