What users are saying about
Top Rated
49 Ratings
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Score 8.6 out of 100
6 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Mitel 6900 IP Series is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Cisco IP Phone 7800 Series

84%
16 Ratings
9.0

Mitel 6900 IP Series

90%
1 Rating

Likelihood to Renew

Cisco IP Phone 7800 Series

N/A
0 Ratings
9.0

Mitel 6900 IP Series

90%
1 Rating

Usability

8.7

Cisco IP Phone 7800 Series

87%
11 Ratings

Mitel 6900 IP Series

N/A
0 Ratings

Support Rating

8.9

Cisco IP Phone 7800 Series

89%
16 Ratings

Mitel 6900 IP Series

N/A
0 Ratings

Likelihood to Recommend

Cisco

Was very useful when trying to send a message to other employees within a team or to other employees in other teams.. it makes communication easy as one can choose to either send a message as broadcast or not. It hasn't been useful when a message to be conveyed must include images for visual.
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Mitel Networks Corporation

It's very easy to use, the new version with the touch screen is absolutely outstanding. It's easy to set up and provide login instructions for everyone who uses it as well..
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Pros

Cisco

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
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Mitel Networks Corporation

  • Make calls
  • Receive calls
  • Check vm
  • Easy setup
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Cons

Cisco

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
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Mitel Networks Corporation

  • Can be confusing for non tech users
  • Better charging
  • Shorter charge
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Pricing Details

Cisco IP Phone 7800 Series

Starting Price

Editions & Modules

Cisco IP Phone 7800 Series editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Mitel 6900 IP Series

    Starting Price

    Editions & Modules

    Mitel 6900 IP Series editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      No answers on this topic

      Mitel Networks Corporation

      It's just a wonderful phone system. It's insanely helpful and easy to set up queues, groups etc
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      Usability

      Cisco

      It is a telephone device with easy usability and installation. It's plug and play. It is necessary to connect the network cable to the device to receive the internet signal and then connect another cable from the phone to the PC to provide network to the device. It can be easily moved anywhere and allows you to authenticate multiple users with login credentials.
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      Mitel Networks Corporation

      No answers on this topic

      Support Rating

      Cisco

      Almost every company uses Cisco products and they know for sure that these products contain several things that include:
      - the highest quality, which rarely needs support or maintenance
      - if support is needed, it is one of the best in its class, in which specialists have extensive experience, as well as deeply knowledgeable about this product.
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      Mitel Networks Corporation

      No answers on this topic

      Alternatives Considered

      Cisco

      8800 series is superior. The 3900 and 6800 does feel as well built as the 780p. The Yealink and Mitel phones build quality doesn't feel as good either.
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      Mitel Networks Corporation

      Used to use the old ones without the touch screen or wireless headset, this make it much easier to navigate and talk on the phone
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      Return on Investment

      Cisco

      • Customers that have bought these have loved them resulting in improved satisfaction with our company.
      • The hardware is reliable; we don't get many faults from our internal users so once configured they need little work.
      • Cisco have their own security team advising of any relevant exploits so you can be confident to deploy these in sensitive areas.
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      Mitel Networks Corporation

      • It makes calling users simple
      • Helps keep a fair rotation for incoming calls
      • Good for team to see who's on calls.or breaks
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