Cisco ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.
Connected directly to the switch. Other vendors all seem to be add-ons. They claim they are different, but I don't know why I would go spend additional money for another product.
No one is better than the other. I can get different data and sometimes similar data, it's important to compare values and verify the data between the tools. Additionally, there are other functionalities that ThousandEyes has that the others don't, but it is also the other way …
Right now, I would say this product has a better handle on what we're trying to do. But we also looked at another one called IP Serve and I forgot the name of the other one that we just came across. I think it was Live Action. That does similar in nature, but we just don't …
Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has …
We have not switched from a product, but we were able to use TE after the cisco aquisition and we received some licenses for trial purposes from the account team. I have mainly relied on CLI based troubleshooting and TE way of Troubleshooting is way better. than the traditional …
very light products, Has agents globally, which allows wide coverage for monitoring and reporting. Easy installation. Quick to get started. Global view on traffic management and its use to monitor application performance on WAN for any corporate network. Integration with tools …
One of the biggest differences is the ability to use an enterprise-agent. This is huge because not all web applications are available on the internet. There are a number of internal-only applications that we need to collect data on and monitor availability. Being able to test …
Solarwinds is a great product with many facets to it. They have a module for everything. But that is also the point that is a drawback. Each module is an expensive add-on to the overall price. ThousandEyes, however, has all of it's functionality put into one complete software …
It's a great tool for monitoring remote workers' connections. Great for monitoring the overall network. Routers, switches, collaboration, Cisco video endpoints, Great alerting tool that is built into Webex so that you receive alerts as things in your network happen. Great for monitoring connection to servers when you believe there could be latency or other issues.
Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.
It's not about the ROI would be measured by "hey, how we can reduce that outage." That's a mission to you. That's our goal. That's when we brought this. Are we using this a lot? We use primarily, we use the thousandeyes three or four times a year when we have problems that are related. So it doesn't yield much value to us to be honest, but it's good because it can point out, but it's not even that much value to be honest.