Cisco Unified Contact Center vs. eGain
Cisco Unified Contact Center vs. eGain
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A |
Cisco Unified Contact Center | eGain | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | eGain | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Cisco Unified Contact Center | eGain | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | eGain | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | eGain | |
---|---|---|
Likelihood to Recommend | 9.5 (48 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | eGain | |
---|---|---|
Likelihood to Recommend | Cisco | eGain Corporation |
Pros | Cisco | eGain Corporation |
Cons | Cisco | eGain Corporation |
Likelihood to Renew | Cisco | eGain Corporation No answers on this topic |
Usability | Cisco | eGain Corporation No answers on this topic |
Support Rating | Cisco | eGain Corporation No answers on this topic |
Alternatives Considered | Cisco | eGain Corporation |
Contract Terms and Pricing Model | Cisco | eGain Corporation No answers on this topic |
Professional Services | Cisco | eGain Corporation No answers on this topic |
Return on Investment | Cisco | eGain Corporation |
ScreenShots |