What users are saying about
17 Ratings
2 Ratings
17 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Contact Center Software

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    9.3

    GoContact

    93%
    GoContact ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Workforce Optimization (WFO)

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    9.3

    GoContact

    93%
    GoContact ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Recording

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • GoContact is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Cisco VoIP PBX

    90%
    2 Ratings
    9.7

    GoContact

    97%
    2 Ratings

    Usability

    Cisco VoIP PBX

    N/A
    0 Ratings
    8.0

    GoContact

    80%
    1 Rating

    Support Rating

    8.0

    Cisco VoIP PBX

    80%
    2 Ratings
    10.0

    GoContact

    100%
    1 Rating

    Likelihood to Recommend

    Cisco VoIP PBX

    Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
    Anonymous | TrustRadius Reviewer

    GoContact

    GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Pros

    Cisco VoIP PBX

    • Handles endpoint properly, like Cisco phone, voice gateway, etc.
    • It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
    • Good voice quality, easy to use.
    mandeep singh | TrustRadius Reviewer

    GoContact

    • Outbound Campaings
    • Dashboards
    • Scripting
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Cons

    Cisco VoIP PBX

    • There are no outstanding issues with this system to-date.
    • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
    Anonymous | TrustRadius Reviewer

    GoContact

    • External SIP Phone method
    • Managing DDI's
    • Workforce Management
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Pricing Details

    Cisco VoIP PBX

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    GoContact

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cisco VoIP PBX

    No score
    No answers yet
    No answers on this topic

    GoContact

    GoContact 8.0
    Based on 1 answer
    Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Support Rating

    Cisco VoIP PBX

    Cisco VoIP PBX 8.0
    Based on 2 answers
    Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
    Anonymous | TrustRadius Reviewer

    GoContact

    GoContact 10.0
    Based on 1 answer
    Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Alternatives Considered

    Cisco VoIP PBX

    I have used Avaya VoIP PBX, but I don't see that is being used more nowadays, because Cisco has been upgrading their VoIP PBX with enhanced features. Can not say Avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with Avaya VoIP PBX, I feel Cisco VoIP PBX would have the upper hand.
    mandeep singh | TrustRadius Reviewer

    GoContact

    Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Return on Investment

    Cisco VoIP PBX

    • Positive impact is users are happy with service provided by Cisco VoIP PBX.
    • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
    mandeep singh | TrustRadius Reviewer

    GoContact

    • Fast Implementation during COVID19
    • Fair Retribution Model
    • Techincal Support easy to acess
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Add comparison