What users are saying about
15 Ratings
1 Rating
15 Ratings
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Score 7.9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Cisco VoIP PBX

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
Anonymous | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco VoIP PBX
GoContact
9.1
Agent dashboard
Cisco VoIP PBX
GoContact
8.0
Validate callers
Cisco VoIP PBX
GoContact
9.0
Outbound response
Cisco VoIP PBX
GoContact
10.0
Call forwarding
Cisco VoIP PBX
GoContact
8.0
Warm transfer
Cisco VoIP PBX
GoContact
9.0
Predictive dialing
Cisco VoIP PBX
GoContact
10.0
Interactive voice response
Cisco VoIP PBX
GoContact
10.0
Call scripts
Cisco VoIP PBX
GoContact
9.0
Call tracking
Cisco VoIP PBX
GoContact
9.0
Multichannel integration
Cisco VoIP PBX
GoContact
9.0
CRM software integration
Cisco VoIP PBX
GoContact
9.0

Workforce Optimization (WFO)

Cisco VoIP PBX
GoContact
8.5
Inbound call routing
Cisco VoIP PBX
GoContact
8.0
Omnichannel inbound routing
Cisco VoIP PBX
GoContact
8.0
Recording
Cisco VoIP PBX
GoContact
9.0
Call analytics
Cisco VoIP PBX
GoContact
8.0
Historical reporting
Cisco VoIP PBX
GoContact
9.0
Live reporting
Cisco VoIP PBX
GoContact
9.0

Pros

Cisco VoIP PBX

  • Improved internet connectivity which means improved phone service as well.
  • Cost efficient, especially for tighter budgets.
  • User-friendly and little to no training required.
Anonymous | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

Cisco VoIP PBX

  • There are no outstanding issues with this system to-date.
  • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
Anonymous | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Usability

Cisco VoIP PBX

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

Cisco VoIP PBX

Cisco VoIP PBX 8.0
Based on 1 answer
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
Anonymous | TrustRadius Reviewer

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

Cisco VoIP PBX

All of the Cisco VoIP products have been intuitive, appropriate for the size of the organization, effective, and easily accessible.
Anonymous | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

Cisco VoIP PBX

  • Employees are please with both the internet and phone service.
  • Supervisor relationships with leadership at the larger organization remain connected.
  • Cost is minimal!
Anonymous | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

Pricing Details

Cisco VoIP PBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco VoIP PBX
9.0
GoContact
9.0

Usability

Cisco VoIP PBX
GoContact
8.0

Support Rating

Cisco VoIP PBX
8.0
GoContact
10.0

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