Cisco VoIP PBX vs. GoContact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco VoIP PBX
Score 7.9 out of 10
N/A
Cisco offers VoIP PBX capability.N/A
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Pricing
Cisco VoIP PBXGoContact
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco VoIP PBXGoContact
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Cisco VoIP PBXGoContact
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco VoIP PBX
-
Ratings
GoContact
9.4
2 Ratings
11% above category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings10.02 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings9.02 Ratings
Click-to-call (CTC)00 Ratings9.01 Ratings
Warm transfer00 Ratings10.02 Ratings
Predictive dialing00 Ratings10.02 Ratings
Interactive voice response00 Ratings9.02 Ratings
REST APIs00 Ratings10.01 Ratings
Call scripts00 Ratings9.02 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings9.02 Ratings
CRM software integration00 Ratings10.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco VoIP PBX
-
Ratings
GoContact
9.4
2 Ratings
12% above category average
Inbound call routing00 Ratings10.02 Ratings
Omnichannel inbound routing00 Ratings10.02 Ratings
Recording00 Ratings9.02 Ratings
Quality management00 Ratings10.01 Ratings
Call analytics00 Ratings9.02 Ratings
Historical reporting00 Ratings9.02 Ratings
Live reporting00 Ratings9.02 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings10.01 Ratings
Best Alternatives
Cisco VoIP PBXGoContact
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco VoIP PBXGoContact
Likelihood to Recommend
7.6
(8 ratings)
10.0
(2 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Cisco VoIP PBXGoContact
Likelihood to Recommend
Cisco
The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
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GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Pros
Cisco
  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms
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GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Cons
Cisco
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
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GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Usability
Cisco
All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
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GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Support Rating
Cisco
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
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GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Alternatives Considered
Cisco
As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
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GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Return on Investment
Cisco
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
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GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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ScreenShots