What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 17 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Cloud PBX

Cisco VoIP PBX
Feature Set Not Supported
N/A
9.9
HotTelecom
99%
HotTelecom ranks higher in 3/3 features
HotTelecom ranks higher in 3/3 features
Hosted PBX

N/A
0 Ratings
10.0
100%
5 Ratings
Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
10.0
100%
5 Ratings
Call reports

N/A
0 Ratings
9.8
98%
5 Ratings
Call Management

Cisco VoIP PBX
Feature Set Not Supported
N/A
10.0
HotTelecom
100%
HotTelecom ranks higher in 5/5 features
HotTelecom ranks higher in 5/5 features
Answering rules

N/A
0 Ratings
10.0
100%
5 Ratings
Call recording

N/A
0 Ratings
10.0
100%
5 Ratings
Call park

N/A
0 Ratings
10.0
100%
5 Ratings
Call screening

N/A
0 Ratings
9.9
99%
5 Ratings
Message alerts

N/A
0 Ratings
9.9
99%
5 Ratings
VoIP system collaboration

Cisco VoIP PBX
Feature Set Not Supported
N/A
9.0
HotTelecom
90%
HotTelecom ranks higher in 1/1 features
HotTelecom ranks higher in 1/1 features
Audio conferencing

N/A
0 Ratings
9.0
90%
5 Ratings
Attribute Ratings
- HotTelecom is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.0
Cisco VoIP PBX
90%
2 Ratings
9.9
HotTelecom
99%
5 Ratings
Support Rating

8.0
Cisco VoIP PBX
80%
2 Ratings
9.8
HotTelecom
98%
8 Ratings
Likelihood to Recommend
Cisco VoIP PBX
Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.

Verified User
Director in Research & Development
Non-Profit Organization Management Company, 1001-5000 employeesHotTelecom
When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Internet Marketing Manager
PrecoroComputer Software, 11-50 employees
Pros
Cisco VoIP PBX
- Handles endpoint properly, like Cisco phone, voice gateway, etc.
- It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
- Good voice quality, easy to use.
Consultant
AccentureInformation Technology & Services, 10,001+ employees
HotTelecom
- Friendly and responsive customer support.
- Wide geographical coverage.
- It's easy to set up.
- High-quality phone calls.
- There are a lot of additional services available.
Cloud Engineer
SkyviaComputer Software, 51-200 employees
Cons
Cisco VoIP PBX
- There are no outstanding issues with this system to-date.
- Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.

Verified User
Director in Research & Development
Non-Profit Organization Management Company, 1001-5000 employeesHotTelecom
- Video calling is not available as a feature.

Verified User
C-Level Executive in Marketing
Information Technology & Services Company, 11-50 employeesPricing Details
Cisco VoIP PBX
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco VoIP PBX Editions & Modules
—
Additional Pricing Details
—HotTelecom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 Monthly fee + connection fee
HotTelecom Editions & Modules
Edition
Direct virtual phone number | from 51 |
---|---|
Virtual SMS number | from 71 |
Toll-free (800) number | from 71 |
Virtual PBX | $652 |
Virtual fax number | $303 |
- Monthly fee + connection fee
- Monthly fee
- Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.Support Rating
Cisco VoIP PBX
Cisco VoIP PBX 8.0
Based on 2 answers
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.

Verified User
Director in Research & Development
Non-Profit Organization Management Company, 1001-5000 employeesHotTelecom
HotTelecom 9.8
Based on 8 answers
We are totally satisfied with help Customer Support. They were quick and responsive
PR Specialist
Netpeak Software — Professional SEO ToolsComputer Software, 11-50 employees
Alternatives Considered
Cisco VoIP PBX
I have used Avaya VoIP PBX, but I don't see that is being used more nowadays, because Cisco has been upgrading their VoIP PBX with enhanced features. Can not say Avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with Avaya VoIP PBX, I feel Cisco VoIP PBX would have the upper hand.
Consultant
AccentureInformation Technology & Services, 10,001+ employees
HotTelecom
No answers on this topic
Return on Investment
Cisco VoIP PBX
- Positive impact is users are happy with service provided by Cisco VoIP PBX.
- End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
Consultant
AccentureInformation Technology & Services, 10,001+ employees
HotTelecom
- We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.

Verified User
Manager in Marketing
Information Technology and Services Company, 51-200 employees