What users are saying about
17 Ratings
5 Ratings
17 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 9.9 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    9.9

    HotTelecom

    99%
    HotTelecom ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    9.8
    98%
    5 Ratings

    Call Management

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    10.0

    HotTelecom

    100%
    HotTelecom ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    VoIP system collaboration

    Cisco VoIP PBX

    Feature Set Not Supported
    N/A
    9.0

    HotTelecom

    90%
    HotTelecom ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Attribute Ratings

    • HotTelecom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Cisco VoIP PBX

    90%
    2 Ratings
    9.9

    HotTelecom

    99%
    5 Ratings

    Support Rating

    8.0

    Cisco VoIP PBX

    80%
    2 Ratings
    9.8

    HotTelecom

    98%
    8 Ratings

    Likelihood to Recommend

    Cisco VoIP PBX

    Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
    Anonymous | TrustRadius Reviewer

    HotTelecom

    When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
    Max Barashev | TrustRadius Reviewer

    Pros

    Cisco VoIP PBX

    • Handles endpoint properly, like Cisco phone, voice gateway, etc.
    • It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
    • Good voice quality, easy to use.
    mandeep singh | TrustRadius Reviewer

    HotTelecom

    • Friendly and responsive customer support.
    • Wide geographical coverage.
    • It's easy to set up.
    • High-quality phone calls.
    • There are a lot of additional services available.
    Jacob Martin | TrustRadius Reviewer

    Cons

    Cisco VoIP PBX

    • There are no outstanding issues with this system to-date.
    • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
    Anonymous | TrustRadius Reviewer

    HotTelecom

    • Video calling is not available as a feature.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco VoIP PBX

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco VoIP PBX Editions & Modules

    Additional Pricing Details

    HotTelecom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 Monthly fee + connection fee

    HotTelecom Editions & Modules

    Edition
    Direct virtual phone numberfrom 51
    Virtual SMS numberfrom 71
    Toll-free (800) numberfrom 71
    Virtual PBX$652
    Virtual fax number$303
    1. Monthly fee + connection fee
    2. Monthly fee
    3. Monthly fee + connection fee
    Additional Pricing Details
    Each price is the price of monthly fee. There might be an additional connection fee for the products.

    Support Rating

    Cisco VoIP PBX

    Cisco VoIP PBX 8.0
    Based on 2 answers
    Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
    Anonymous | TrustRadius Reviewer

    HotTelecom

    HotTelecom 9.8
    Based on 8 answers
    We are totally satisfied with help Customer Support. They were quick and responsive
    Valeria Tkachenko | TrustRadius Reviewer

    Alternatives Considered

    Cisco VoIP PBX

    I have used Avaya VoIP PBX, but I don't see that is being used more nowadays, because Cisco has been upgrading their VoIP PBX with enhanced features. Can not say Avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with Avaya VoIP PBX, I feel Cisco VoIP PBX would have the upper hand.
    mandeep singh | TrustRadius Reviewer

    HotTelecom

    No answers on this topic

    Return on Investment

    Cisco VoIP PBX

    • Positive impact is users are happy with service provided by Cisco VoIP PBX.
    • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
    mandeep singh | TrustRadius Reviewer

    HotTelecom

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Anonymous | TrustRadius Reviewer

    Screenshots

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