Cisco VoIP PBX vs HotTelecom

Likelihood to Recommend

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.

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Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

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When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

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Max Barashev

Internet Marketing Manager

PrecoroComputer Software, 11-50 employees

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Feature Rating Comparison

Cisco VoIP PBX

HotTelecom

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Call reports

Cisco VoIP PBX

HotTelecom

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco VoIP PBX

HotTelecom

Audio conferencing

Pros

Improved internet connectivity which means improved phone service as well.
Cost efficient, especially for tighter budgets.
User-friendly and little to no training required.

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Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

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Friendly and responsive customer support.
Wide geographical coverage.
It's easy to set up.
High-quality phone calls.
There are a lot of additional services available.

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Jacob Martin

Cloud Engineer

SkyviaComputer Software, 51-200 employees

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Cons

There are no outstanding issues with this system to-date.
Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.

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Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

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Video calling is not available as a feature.

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Verified User

C-Level Executive in Marketing

Information Technology & Services Company, 11-50 employees

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Support Rating

Cisco VoIP PBX 8.0

Based on 1 answer

Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.

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Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

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HotTelecom 9.7

Based on 5 answers

We are totally satisfied with help Customer Support. They were quick and responsive

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Valeria Tkachenko

PR Specialist

Netpeak Software — Professional SEO ToolsComputer Software, 11-50 employees

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Alternatives Considered

All of the Cisco VoIP products have been intuitive, appropriate for the size of the organization, effective, and easily accessible.

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Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

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No answers on this topic

Return on Investment

Employees are please with both the internet and phone service.
Supervisor relationships with leadership at the larger organization remain connected.
Cost is minimal!

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Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

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We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.

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Verified User

Manager in Marketing

Information Technology and Services Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco VoIP PBX Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HotTelecom Editions & Modules

Edition

Direct virtual phone number	from 5¹
Virtual SMS number	from 7¹
Toll-free (800) number	from 7¹
Virtual PBX	$65²
Virtual fax number	$30³

Monthly fee + connection fee
Monthly fee
Monthly fee + connection fee

Additional Pricing Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

Cisco VoIP PBX

HotTelecom

Cisco VoIP PBX

HotTelecom

Cisco VoIP PBX

HotTelecom

Likelihood to Recommend

Cisco VoIP PBX

HotTelecom

Feature Rating Comparison

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Call reports

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Pros

Cisco VoIP PBX

HotTelecom

Cons

Cisco VoIP PBX

HotTelecom

Support Rating

Cisco VoIP PBX

HotTelecom

Alternatives Considered

Cisco VoIP PBX

HotTelecom

Return on Investment

Cisco VoIP PBX

HotTelecom

Screenshots

Cisco VoIP PBX

HotTelecom

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cisco VoIP PBX Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

HotTelecom Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison