Likelihood to Recommend Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
Read full review The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10.
Read full review Pros Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile. The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone. The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call. Read full review For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software. Read full review Cons "Power Dialer" doesn't work all the time. Only records; doesn't give any type of analysis. Getting your account set up correctly can be confusing. Read full review It might be that we didn't have this package, but transcription capabilities were not included. Sometimes, using Webex Calling would make my computer and other programs run slow If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched. Read full review Likelihood to Renew because have been using it and its easy to configure and manage
Read full review Usability It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review Support Rating I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review Alternatives Considered Kixie integrated much better with our CRM (Zoho) than
CrazyCall . In addition, Kixie had increased reporting features that
CrazyCall did not offer--
CrazyCall 's reporting was limited and not detailed enough for our purposes. Lastly, at the time,
CrazyCall did not have the inbound call services that Kixie offered. In fact,
CrazyCall did not have any inbound services when we were using the software.
Read full review The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used
Twilio in the past, that
last part is my personal opinion.
Read full review Return on Investment Negative- the "Power Dialer" doesn't load Negative- missed calls because not loading correctly Positive- can call anyone with a click of a button Read full review I don't make decisions on ROI, but Webex Calling is used quite widely in the organization. The ease of calling definitely makes it easy to coordinate across teams and geographies. Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling. Read full review ScreenShots Webex Calling Screenshots