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Top Rated
317 Ratings
26 Ratings
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Score 8.7 out of 100

The Okta Identity Cloud

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Top Rated
317 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Citrix Endpoint Management

This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Jerry Robinson | TrustRadius Reviewer

The Okta Identity Cloud

[The] Okta [Identity Cloud] is great when your business has grown to the size that you have multiple users accessing one centralized portal or platform that you want to keep protected. However, if you are just a smaller group, perhaps services like Last Pass would be better suited for below the same price point.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Citrix Endpoint Management
The Okta Identity Cloud
8.7
ID-Management Access Control
Citrix Endpoint Management
The Okta Identity Cloud
8.8
ID Management Single-Sign On (SSO)
Citrix Endpoint Management
The Okta Identity Cloud
9.2
Multi-Factor Authentication
Citrix Endpoint Management
The Okta Identity Cloud
9.2
Password Management
Citrix Endpoint Management
The Okta Identity Cloud
8.5
Account Provisioning and De-provisioning
Citrix Endpoint Management
The Okta Identity Cloud
8.5
ID Management Workflow Automation
Citrix Endpoint Management
The Okta Identity Cloud
8.2
ID Risk Management
Citrix Endpoint Management
The Okta Identity Cloud
8.3

Pros

Citrix Endpoint Management

  • It has efficient security control system. Easy to use and administer.
  • It is very easy to install, it connects well with with other apps.
  • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
  • It connects very well with other apps.
Prathamesh Muzumdar | TrustRadius Reviewer

The Okta Identity Cloud

  • It is simple to use for logins, which helps get users up and running with the program.
  • It is secure, which helps us ensure that users can securely trust the program with their logins.
  • It is scalable across the organization, which helps us integrate Okta with multiple different applications.
Anonymous | TrustRadius Reviewer

Cons

Citrix Endpoint Management

  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
David Reese | TrustRadius Reviewer

The Okta Identity Cloud

  • Support, period. Support is the one area where Okta really needs to up their game. When I decide to open a support ticket it's because I've read the documentation and have hit a point where I'm stuck and when I receive a response referencing some documentation, it's infuriating. It's actually quite a bit beyond infuriating and I've brought it up with Okta support managers and even upgraded our support level, but I still feel as if Okta's default is to deflect and try to close tickets. It's easily among the worst support and Professional Services experiences I've ever encountered.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Citrix Endpoint Management

No score
No answers yet
No answers on this topic

The Okta Identity Cloud

The Okta Identity Cloud 8.0
Based on 18 answers
Okta has a passion to provide secure and scalable identity solution. Their passion has come across as advocacy in a way that has deepened my knowledge of the field of authentication. I took identity for granted before but after seeing features such as external authentication I know that Okta can enable my business to reach new heights
Devin Garrett | TrustRadius Reviewer

Usability

Citrix Endpoint Management

Citrix Endpoint Management 10.0
Based on 2 answers
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
Jamaal Dickerson | TrustRadius Reviewer

The Okta Identity Cloud

The Okta Identity Cloud 9.0
Based on 1 answer
Some of its features are great and some are slightly complex and not easy without vendor support.
Anonymous | TrustRadius Reviewer

Support Rating

Citrix Endpoint Management

Citrix Endpoint Management 9.5
Based on 5 answers
Citrix has great support and in case of problems, the technicians respond in a timely manner and are a great help
Anonymous | TrustRadius Reviewer

The Okta Identity Cloud

The Okta Identity Cloud 8.3
Based on 24 answers
We've had a few support cases over the years and every case has been handled by the Okta support team beautifully. We received clear answers to questions we had regarding setup and even were provided simple to follow guides on how to setup their product to use with custom applications.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix Endpoint Management

We couldn't get AirWatch to work for us, installation on the devices was much too complex, and support was lacking. I've heard other companies didn't have as much of an issue, but we certainly did. Mobile Iron was evaluated at the surface, but we never brought it in for a formal eval due to time constraints.
Anonymous | TrustRadius Reviewer

The Okta Identity Cloud

TransferWise has used Google Single Sign On service and Amazon IAM capabilities, and I have used Microsoft Single Sign On and User Authentication services before in previous companies - Okta is simple to use and easy to integrate with other providers, compared to the alternatives - since they are focused on this area, they can deliver better user experience than large companies that try to sell their software productivity tools as a bundle.
Daniel Anjos | TrustRadius Reviewer

Return on Investment

Citrix Endpoint Management

  • I don't deal with finances. I'm an "in the trenches" engineer. I try to help my customers' employees work more efficiently. With that being said, I see XenMobile being a layer of added security and enhanced end user productivity.
Stephen Karras | TrustRadius Reviewer

The Okta Identity Cloud

  • The Okta Identity Cloud single sign-on managed to replace 2-3 different pieces of software we had been using to manage user-level access
  • Now that it's up and running it's super easy to deploy
  • With it's mobile app we also can now reach our entire employee base globally
Anonymous | TrustRadius Reviewer

Pricing Details

Citrix Endpoint Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Endpoint Management Editions & Modules

Additional Pricing Details

The Okta Identity Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

The Okta Identity Cloud Editions & Modules

Edition
Single Sign on$2.001
Single Sign on Adaptive$5.001
Multi Factor Authentication$3.001
Multi Factor Authentication Adaptive$6.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix Endpoint Management
9.3
The Okta Identity Cloud
8.9

Likelihood to Renew

Citrix Endpoint Management
The Okta Identity Cloud
8.0

Usability

Citrix Endpoint Management
10.0
The Okta Identity Cloud
9.0

Reliability and Availability

Citrix Endpoint Management
The Okta Identity Cloud
8.6

Support Rating

Citrix Endpoint Management
9.5
The Okta Identity Cloud
8.3

Online Training

Citrix Endpoint Management
The Okta Identity Cloud
1.0

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