What users are saying about
163 Ratings
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Score 8.3 out of 100
67 Ratings
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Score 9.3 out of 100

Feature Set Ratings

    File Sharing & Management

    8.3

    Citrix ShareFile

    83%

    Zix Email Threat Protection

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 7/7 features

    Versioning

    9.6
    96%
    41 Ratings
    N/A
    0 Ratings

    Video files

    6.3
    63%
    35 Ratings
    N/A
    0 Ratings

    Audio files

    5.7
    57%
    34 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.3
    93%
    50 Ratings
    N/A
    0 Ratings

    Access control

    9.1
    91%
    52 Ratings
    N/A
    0 Ratings

    File search

    9.6
    96%
    51 Ratings
    N/A
    0 Ratings

    Device sync

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    9.4

    Citrix ShareFile

    94%

    Zix Email Threat Protection

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    User and role management

    8.9
    89%
    49 Ratings
    N/A
    0 Ratings

    File organization

    9.7
    97%
    52 Ratings
    N/A
    0 Ratings

    Device management

    9.6
    96%
    41 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    9.6

    Citrix ShareFile

    96%

    Zix Email Threat Protection

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    Performance

    9.5
    95%
    51 Ratings
    N/A
    0 Ratings

    Reliability

    9.6
    96%
    52 Ratings
    N/A
    0 Ratings

    Storage Reports

    9.5
    95%
    43 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Citrix ShareFile is rated higher in 1 area: Likelihood to Recommend
    • Zix Email Threat Protection is rated higher in 2 areas: Usability, Support Rating
    • Citrix ShareFile and Zix Email Threat Protection are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.7

    Citrix ShareFile

    97%
    57 Ratings
    9.3

    Zix Email Threat Protection

    93%
    26 Ratings

    Likelihood to Renew

    10.0

    Citrix ShareFile

    100%
    4 Ratings
    10.0

    Zix Email Threat Protection

    100%
    1 Rating

    Usability

    8.3

    Citrix ShareFile

    83%
    15 Ratings
    9.6

    Zix Email Threat Protection

    96%
    26 Ratings

    Performance

    9.0

    Citrix ShareFile

    90%
    26 Ratings

    Zix Email Threat Protection

    N/A
    0 Ratings

    Support Rating

    8.7

    Citrix ShareFile

    87%
    16 Ratings
    9.0

    Zix Email Threat Protection

    90%
    4 Ratings

    Likelihood to Recommend

    Citrix ShareFile

    If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
    Mike Narumiya | TrustRadius Reviewer

    Zix Email Threat Protection

    I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.
    Danielle Yale | TrustRadius Reviewer

    Pros

    Citrix ShareFile

    • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
    • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
    Anonymous | TrustRadius Reviewer

    Zix Email Threat Protection

    • Makes it easy for those receiving emails to create an account and retrieve the email.
    • Peace of mind knowing emails are secure, and can be tracked.
    • Monitoring inbound email threats is easy.
    • Support has been very quick resolving or explaining support tickets I've created.
    Dane Spoelker | TrustRadius Reviewer

    Cons

    Citrix ShareFile

    • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
    • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
    • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
    Anonymous | TrustRadius Reviewer

    Zix Email Threat Protection

    • Ease of use. Other competitors platform is WAY easier to use and customize.
    • You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
    • The Zix Protect platform is a complete joke to customize and use.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Citrix ShareFile

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 per month

    Citrix ShareFile Editions & Modules

    Edition
    Standard$55 ($50)1
    Advanced$85 ($77)1
    Premium$135 ($122)1
    Virtual Data Room$375 ($338)1
    1. per month (billed annually)
    Additional Pricing Details

    Zix Email Threat Protection

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zix Email Threat Protection Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Citrix ShareFile

    Citrix ShareFile 10.0
    Based on 4 answers
    The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
    Anonymous | TrustRadius Reviewer

    Zix Email Threat Protection

    Zix Email Threat Protection 10.0
    Based on 1 answer
    It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
    Anonymous | TrustRadius Reviewer

    Usability

    Citrix ShareFile

    Citrix ShareFile 8.3
    Based on 15 answers
    ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
    christian Maxwell | TrustRadius Reviewer

    Zix Email Threat Protection

    Zix Email Threat Protection 9.6
    Based on 26 answers
    It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.
    Jackie Moller | TrustRadius Reviewer

    Performance

    Citrix ShareFile

    Citrix ShareFile 9.0
    Based on 26 answers
    Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
    Andrew Simpson | TrustRadius Reviewer

    Zix Email Threat Protection

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Citrix ShareFile

    Citrix ShareFile 8.7
    Based on 16 answers
    Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
    Anonymous | TrustRadius Reviewer

    Zix Email Threat Protection

    Zix Email Threat Protection 9.0
    Based on 4 answers
    Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.
    Robert Paul | TrustRadius Reviewer

    Alternatives Considered

    Citrix ShareFile

    Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
    Steffany Winkelmann | TrustRadius Reviewer

    Zix Email Threat Protection

    Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Citrix ShareFile

    • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
    • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
    • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
    Joe Spradlin | TrustRadius Reviewer

    Zix Email Threat Protection

    • Recommended Zix as secure email resource to the salesforce and seems to have been nicely adopted.
    • Peace of mind that some emails are hopefully getting encrypted and that we are more secure than we were before...sometimes. Again, there should be some indication to the sender that their information was sent securely. Even if it is a pop up or something.
    Anonymous | TrustRadius Reviewer

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