What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100
238 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • Sugar Sell (SugarCRM) ranks higher in 1 feature set: Platform

Sales Force Automation

8.6

Claritysoft

86%
8.4

Sugar Sell (SugarCRM)

84%
Sugar Sell (SugarCRM) ranks higher in 5/9 features

Customer data management / contact management

9.3
93%
5 Ratings
8.8
88%
32 Ratings

Workflow management

9.1
91%
4 Ratings
8.5
85%
28 Ratings

Territory management

8.2
82%
4 Ratings
8.6
86%
26 Ratings

Opportunity management

8.8
88%
5 Ratings
8.6
86%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
8.9
89%
29 Ratings

Quote & order management

7.5
75%
5 Ratings
7.8
78%
24 Ratings

Interaction tracking

9.0
90%
5 Ratings
7.7
77%
30 Ratings

Channel / partner relationship management

8.2
82%
4 Ratings
8.5
85%
25 Ratings

Contract management

N/A
0 Ratings
8.6
86%
26 Ratings

Customer Service & Support

10.0

Claritysoft

100%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
8.7
87%
17 Ratings

Case management

N/A
0 Ratings
9.0
90%
24 Ratings

Call center management

N/A
0 Ratings
8.6
86%
19 Ratings

Marketing Automation

8.8

Claritysoft

88%
8.3

Sugar Sell (SugarCRM)

83%
Claritysoft ranks higher in 1/2 features

Lead management

8.8
88%
4 Ratings
8.9
89%
22 Ratings

Email marketing

8.8
88%
4 Ratings
7.8
78%
23 Ratings

CRM Project Management

9.2

Claritysoft

92%
8.8

Sugar Sell (SugarCRM)

88%
Claritysoft ranks higher in 2/3 features

Task management

10.0
100%
4 Ratings
9.0
90%
26 Ratings

Billing and invoicing management

9.0
90%
3 Ratings
8.7
87%
18 Ratings

Reporting

8.5
85%
5 Ratings
8.7
87%
24 Ratings

CRM Reporting & Analytics

9.4

Claritysoft

94%
8.8

Sugar Sell (SugarCRM)

88%
Claritysoft ranks higher in 3/3 features

Forecasting

9.0
90%
4 Ratings
8.7
87%
24 Ratings

Pipeline visualization

9.0
90%
4 Ratings
9.0
90%
25 Ratings

Customizable reports

10.0
100%
4 Ratings
8.7
87%
27 Ratings

Customization

8.8

Claritysoft

88%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 3/4 features

Custom fields

8.7
87%
5 Ratings
8.8
88%
29 Ratings

Custom objects

8.3
83%
4 Ratings
9.0
90%
26 Ratings

API for custom integration

9.4
94%
4 Ratings
8.1
81%
25 Ratings

Scripting environment

N/A
0 Ratings
8.7
87%
19 Ratings

Security

9.0

Claritysoft

90%
8.5

Sugar Sell (SugarCRM)

85%
Claritysoft ranks higher in 1/2 features

Single sign-on capability

8.5
85%
5 Ratings
8.9
89%
21 Ratings

Role-based user permissions

9.5
95%
5 Ratings
8.1
81%
26 Ratings

Platform

6.5

Claritysoft

65%
8.2

Sugar Sell (SugarCRM)

82%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
8.2
82%
20 Ratings

Social CRM

Claritysoft

Feature Set Not Supported
N/A
8.4

Sugar Sell (SugarCRM)

84%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.7
87%
19 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
16 Ratings

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
8.5

Sugar Sell (SugarCRM)

85%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.7
87%
19 Ratings

Compensation management

N/A
0 Ratings
8.3
83%
13 Ratings

Attribute Ratings

  • Sugar Sell (SugarCRM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Claritysoft

72%
5 Ratings
8.1

Sugar Sell (SugarCRM)

81%
57 Ratings

Likelihood to Renew

Claritysoft

N/A
0 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

Claritysoft

N/A
0 Ratings
8.6

Sugar Sell (SugarCRM)

86%
10 Ratings

Availability

Claritysoft

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

Claritysoft

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

Claritysoft

N/A
0 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

Claritysoft

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

Claritysoft

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

Claritysoft

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Configurability

Claritysoft

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
1 Rating

Ease of integration

Claritysoft

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Product Scalability

Claritysoft

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor post-sale

Claritysoft

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor pre-sale

Claritysoft

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

SugarCRM

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure. If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

SugarCRM

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

SugarCRM

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Sugar Sell (SugarCRM)

Starting Price

$52 per month

Editions & Modules

Sugar Sell (SugarCRM) editions and modules pricing
EditionModules
Sugar Sell$80.001
Sugar Professional$52.002
Sugar Enterprise$85.003

Footnotes

  1. Per User/Per Month (billed annually)
  2. Per User/Per Month (billed annually)
  3. Per User/Per Month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Claritysoft

No answers on this topic

SugarCRM

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review

Usability

Claritysoft

No answers on this topic

SugarCRM

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review

Reliability and Availability

Claritysoft

No answers on this topic

SugarCRM

SugarCRM has never been down for us.
Read full review

Performance

Claritysoft

No answers on this topic

SugarCRM

No response time issues ever. Very productive due to its ease of use.
Read full review

Support Rating

Claritysoft

No answers on this topic

SugarCRM

Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Read full review

In-Person Training

Claritysoft

No answers on this topic

SugarCRM

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review

Online Training

Claritysoft

No answers on this topic

SugarCRM

Only part of an implemementation as noted previously.
Read full review

Implementation Rating

Claritysoft

No answers on this topic

SugarCRM

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Read full review

SugarCRM

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Read full review

Scalability

Claritysoft

No answers on this topic

SugarCRM

Works from 2-300 Users in our experience.
Read full review

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review

SugarCRM

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Read full review

Add comparison