What users are saying about
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Top Rated
66 Ratings

Classy

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Top Rated
66 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Classy is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Classy

86%
50 Ratings
7.0

Blackbaud TeamRaiser

70%
3 Ratings

Likelihood to Renew

Classy

N/A
0 Ratings
10.0

Blackbaud TeamRaiser

100%
1 Rating

Usability

9.0

Classy

90%
1 Rating
6.0

Blackbaud TeamRaiser

60%
1 Rating

Support Rating

9.9

Classy

99%
6 Ratings
9.0

Blackbaud TeamRaiser

90%
2 Ratings

Implementation Rating

Classy

N/A
0 Ratings
6.0

Blackbaud TeamRaiser

60%
2 Ratings

Likelihood to Recommend

Classy.org

Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
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Blackbaud

TeamRaiser is well suited for peer-to-peer fundraising activities, such as large pledge-based events like walks and runs or DIY fundraisers of many different types.
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Pros

Classy.org

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
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Blackbaud

  • Offers the ability to really customize a campaign on TeamRaiser.
  • Provides milestones/badges that can be earned for participants.
  • Provides custom pages that can be easily linked to a campaign.
  • Gives the ability to send coaching emails to participants and for participants to send emails through the TeamRaiser system.
  • Has a big support community.
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Cons

Classy.org

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
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Blackbaud

  • Too many options so it can be hard to navigate.
  • Requires a deeper HTML understanding to really get the most out of it.
  • Would be better if the interface was similar to other original Blackbaud products.
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Pricing Details

Classy

Starting Price

Editions & Modules

Classy editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Blackbaud TeamRaiser

    Starting Price

    Editions & Modules

    Blackbaud TeamRaiser editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Classy.org

      No answers on this topic

      Blackbaud

      Continued use will ensure an ongoing increase in this type of revenue and provides an alternative way of raising funds for our supporters.
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      Usability

      Classy.org

      VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
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      Blackbaud

      It can be overly complex and requires a deeper HTML understanding than most outside of IT have.
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      Support Rating

      Classy.org

      Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
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      Blackbaud

      Great and easy to access to get support to resolve issues immediately.
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      Implementation Rating

      Classy.org

      No answers on this topic

      Blackbaud

      Having a better understanding of product and objectives prior to implementation would lead to more success.
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      Alternatives Considered

      Classy.org

      I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
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      Blackbaud

      While everydayheroPro and CrowdRise are easy to set up, already mobile friendly, have great interfaces, and are customizable, they lack some base capabilities that come with TeamRaiser, such as the ability to control the donation form, email capability, database syncing, badges/milestones, and custom pages. The everydayheroPro system has great potential, and we use it for our smaller DIY campaigns, but its support knowledge bank and customization is still so limited and can be frustrating to use because of it.
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      Return on Investment

      Classy.org

      • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
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      Blackbaud

      • Introduced our constituents to DIY fundraising.
      • Provided another revenue stream that provides nearly $100,000 extra a year.
      • Gets our constituents involved in the cause in another way.
      • We've found a niche by using TeamRaiser in companies.
      • Has provided more donor interaction for lower-tier giving groups that might otherwise receive little communication and stewardship from us.
      • Seen returning participants raise more money year-after-year.
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      Screenshots

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