What users are saying about
4 Ratings
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Score 9.3 out of 100
237 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Social CRM
  • Sugar Sell (SugarCRM) ranks higher in 2 feature sets: CRM Project Management, Platform
  • Clear C2 C2CRM and Sugar Sell (SugarCRM) are tied in 3 feature sets: Customization, Security, Integrations with 3rd-party Software

Sales Force Automation

8.7

Clear C2 C2CRM

87%
8.5

Sugar Sell (SugarCRM)

85%
Clear C2 C2CRM ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
3 Ratings
8.8
88%
32 Ratings

Workflow management

8.6
86%
3 Ratings
8.5
85%
28 Ratings

Territory management

8.7
87%
3 Ratings
8.6
86%
26 Ratings

Opportunity management

8.3
83%
3 Ratings
8.6
86%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
8.9
89%
29 Ratings

Contract management

8.6
86%
2 Ratings
8.6
86%
26 Ratings

Quote & order management

9.0
90%
3 Ratings
7.9
79%
24 Ratings

Interaction tracking

8.3
83%
2 Ratings
7.8
78%
30 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
8.5
85%
25 Ratings

Customer Service & Support

8.9

Clear C2 C2CRM

89%
8.8

Sugar Sell (SugarCRM)

88%
Clear C2 C2CRM ranks higher in 2/3 features

Case management

9.3
93%
3 Ratings
9.0
90%
24 Ratings

Call center management

8.3
83%
3 Ratings
8.6
86%
19 Ratings

Help desk management

9.0
90%
3 Ratings
8.7
87%
17 Ratings

Marketing Automation

9.0

Clear C2 C2CRM

90%
8.3

Sugar Sell (SugarCRM)

83%
Clear C2 C2CRM ranks higher in 2/2 features

Lead management

9.3
93%
2 Ratings
8.9
89%
22 Ratings

Email marketing

8.6
86%
3 Ratings
7.8
78%
23 Ratings

CRM Project Management

8.6

Clear C2 C2CRM

86%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

9.0
90%
3 Ratings
9.0
90%
26 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
8.7
87%
18 Ratings

Reporting

8.3
83%
3 Ratings
8.8
88%
24 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
8.8

Sugar Sell (SugarCRM)

88%
Clear C2 C2CRM ranks higher in 2/3 features

Forecasting

9.3
93%
3 Ratings
8.7
87%
24 Ratings

Pipeline visualization

9.0
90%
3 Ratings
9.0
90%
25 Ratings

Customizable reports

8.3
83%
3 Ratings
8.8
88%
27 Ratings

Customization

8.7

Clear C2 C2CRM

87%
8.7

Sugar Sell (SugarCRM)

87%
Clear C2 C2CRM ranks higher in 3/4 features

Custom fields

9.0
90%
3 Ratings
8.8
88%
29 Ratings

Custom objects

8.3
83%
2 Ratings
9.0
90%
26 Ratings

Scripting environment

9.0
90%
3 Ratings
8.7
87%
19 Ratings

API for custom integration

8.3
83%
2 Ratings
8.1
81%
25 Ratings

Security

8.5

Clear C2 C2CRM

85%
8.5

Sugar Sell (SugarCRM)

85%
Clear C2 C2CRM ranks higher in 1/2 features

Single sign-on capability

8.3
83%
2 Ratings
8.9
89%
21 Ratings

Role-based user permissions

8.7
87%
3 Ratings
8.2
82%
26 Ratings

Social CRM

8.8

Clear C2 C2CRM

88%
8.4

Sugar Sell (SugarCRM)

84%
Clear C2 C2CRM ranks higher in 2/2 features

Social data

9.3
93%
2 Ratings
8.7
87%
19 Ratings

Social engagement

8.3
83%
2 Ratings
8.2
82%
16 Ratings

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%
8.5

Sugar Sell (SugarCRM)

85%
Clear C2 C2CRM ranks higher in 1/2 features

Marketing automation

9.0
90%
2 Ratings
8.7
87%
19 Ratings

Compensation management

8.0
80%
2 Ratings
8.3
83%
13 Ratings

Platform

7.7

Clear C2 C2CRM

77%
8.2

Sugar Sell (SugarCRM)

82%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
8.2
82%
20 Ratings

Attribute Ratings

  • Clear C2 C2CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Sugar Sell (SugarCRM) is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
8.1

Sugar Sell (SugarCRM)

81%
57 Ratings

Likelihood to Renew

Clear C2 C2CRM

N/A
0 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
8.6

Sugar Sell (SugarCRM)

86%
10 Ratings

Availability

Clear C2 C2CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

Clear C2 C2CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

Clear C2 C2CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

Clear C2 C2CRM

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

Clear C2 C2CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Configurability

Clear C2 C2CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
1 Rating

Ease of integration

Clear C2 C2CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Product Scalability

Clear C2 C2CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor post-sale

Clear C2 C2CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor pre-sale

Clear C2 C2CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

SugarCRM

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure. If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

SugarCRM

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

SugarCRM

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Sugar Sell (SugarCRM)

    Starting Price

    $52 per month

    Editions & Modules

    Sugar Sell (SugarCRM) editions and modules pricing
    EditionModules
    Sugar Sell$80.001
    Sugar Professional$52.002
    Sugar Enterprise$85.003

    Footnotes

    1. Per User/Per Month (billed annually)
    2. Per User/Per Month (billed annually)
    3. Per User/Per Month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Read full review

    Usability

    Clear C2 C2CRM

    I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
    Read full review

    SugarCRM

    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Read full review

    Reliability and Availability

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    SugarCRM has never been down for us.
    Read full review

    Performance

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    No response time issues ever. Very productive due to its ease of use.
    Read full review

    Support Rating

    Clear C2 C2CRM

    C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
    Read full review

    SugarCRM

    Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
    Read full review

    In-Person Training

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Read full review

    Online Training

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    Only part of an implemementation as noted previously.
    Read full review

    Implementation Rating

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Read full review

    Alternatives Considered

    Clear C2 C2CRM

    I HIGHLY recommend Clear C2 C2CRM above any other platform.
    Read full review

    SugarCRM

    GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
    Read full review

    Scalability

    Clear C2 C2CRM

    No answers on this topic

    SugarCRM

    Works from 2-300 Users in our experience.
    Read full review

    Return on Investment

    Clear C2 C2CRM

    • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
    • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
    • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
    Read full review

    SugarCRM

    • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
    • It allows each user to have a 360-degree view point of our databases at any given point.
    • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
    Read full review

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