What users are saying about
2 Ratings
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Score 9.5 out of 100
215 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Sugar Sell (SugarCRM)
9.0
Customer data management / contact management
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.1
Workflow management
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.1
Territory management
Clear C2 C2CRM
8.9
Sugar Sell (SugarCRM)
9.0
Opportunity management
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.4
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
8.9
Contract management
Clear C2 C2CRM
10.0
Sugar Sell (SugarCRM)
8.5
Quote & order management
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.1
Interaction tracking
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.1
Channel / partner relationship management
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.2

Customer Service & Support

Clear C2 C2CRM
9.6
Sugar Sell (SugarCRM)
9.1
Case management
Clear C2 C2CRM
10.0
Sugar Sell (SugarCRM)
8.8
Call center management
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.4
Help desk management
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.2

Marketing Automation

Clear C2 C2CRM
9.8
Sugar Sell (SugarCRM)
8.3
Lead management
Clear C2 C2CRM
10.0
Sugar Sell (SugarCRM)
9.2
Email marketing
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
7.3

CRM Project Management

Clear C2 C2CRM
9.3
Sugar Sell (SugarCRM)
9.2
Task management
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.3
Billing and invoicing management
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.1
Reporting
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.2

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Sugar Sell (SugarCRM)
9.1
Forecasting
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.4
Pipeline visualization
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
8.8
Customizable reports
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.2

Customization

Clear C2 C2CRM
9.2
Sugar Sell (SugarCRM)
9.2
Custom fields
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.1
Custom objects
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
8.9
Scripting environment
Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.5
API for custom integration
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.2

Security

Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.1
Single sign-on capability
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.4
Role-based user permissions
Clear C2 C2CRM
8.9
Sugar Sell (SugarCRM)
8.8

Social CRM

Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
9.4
Social data
Clear C2 C2CRM
10.0
Sugar Sell (SugarCRM)
9.3
Social engagement
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.5

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Sugar Sell (SugarCRM)
9.3
Marketing automation
Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.1
Compensation management
Clear C2 C2CRM
8.0
Sugar Sell (SugarCRM)
9.6

Platform

Clear C2 C2CRM
7.0
Sugar Sell (SugarCRM)
8.2
Mobile access
Clear C2 C2CRM
7.0
Sugar Sell (SugarCRM)
8.2

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 7 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 15 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

In-Person Training

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Cell$80.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Sugar Sell (SugarCRM)
8.7

Likelihood to Renew

Clear C2 C2CRM
Sugar Sell (SugarCRM)
8.2

Usability

Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.6

Reliability and Availability

Clear C2 C2CRM
Sugar Sell (SugarCRM)
10.0

Performance

Clear C2 C2CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

Clear C2 C2CRM
9.0
Sugar Sell (SugarCRM)
9.6

In-Person Training

Clear C2 C2CRM
Sugar Sell (SugarCRM)
9.0

Online Training

Clear C2 C2CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Clear C2 C2CRM
Sugar Sell (SugarCRM)
9.0

Scalability

Clear C2 C2CRM
Sugar Sell (SugarCRM)
9.0

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