What users are saying about
47 Ratings
4 Ratings
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Score 8 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Clearview InFocus

Compared to other accounting software, I think InFocus offers more functionalities and it's very user friendly. It's a cloud based solution you can easily access remotely, and the connection speed is quite fast. It integrates project management data and financial data, which is important for an engineering company like us.
Anonymous | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Clearview InFocus
8.9
WORKetc
Task Management
Clearview InFocus
9.0
WORKetc
Resource Management
Clearview InFocus
9.0
WORKetc
Gantt Charts
Clearview InFocus
9.0
WORKetc
Scheduling
Clearview InFocus
9.0
WORKetc
Workflow Automation
Clearview InFocus
8.0
WORKetc
Timesheet Tracking
Clearview InFocus
9.0
WORKetc
Change request and Case Management
Clearview InFocus
9.0
WORKetc
Budget and Expense Management
Clearview InFocus
9.0
WORKetc

Professional Services Automation

Clearview InFocus
8.5
WORKetc
Quotes/estimates
Clearview InFocus
8.0
WORKetc
Invoicing
Clearview InFocus
9.0
WORKetc
Project & financial reporting
Clearview InFocus
9.0
WORKetc
Integration with accounting software
Clearview InFocus
8.0
WORKetc

Sales Force Automation

Clearview InFocus
WORKetc
7.9
Customer data management / contact management
Clearview InFocus
WORKetc
8.6
Workflow management
Clearview InFocus
WORKetc
8.3
Opportunity management
Clearview InFocus
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Clearview InFocus
WORKetc
7.9
Contract management
Clearview InFocus
WORKetc
7.3
Quote & order management
Clearview InFocus
WORKetc
8.1
Interaction tracking
Clearview InFocus
WORKetc
7.8
Channel / partner relationship management
Clearview InFocus
WORKetc
7.3

Customer Service & Support

Clearview InFocus
WORKetc
8.3
Case management
Clearview InFocus
WORKetc
9.0
Call center management
Clearview InFocus
WORKetc
7.3
Help desk management
Clearview InFocus
WORKetc
8.5

Marketing Automation

Clearview InFocus
WORKetc
7.4
Lead management
Clearview InFocus
WORKetc
7.7
Email marketing
Clearview InFocus
WORKetc
7.1

CRM Project Management

Clearview InFocus
WORKetc
8.1
Task management
Clearview InFocus
WORKetc
8.7
Billing and invoicing management
Clearview InFocus
WORKetc
7.8
Reporting
Clearview InFocus
WORKetc
7.9

CRM Reporting & Analytics

Clearview InFocus
WORKetc
7.3
Pipeline visualization
Clearview InFocus
WORKetc
7.5
Customizable reports
Clearview InFocus
WORKetc
7.2

Customization

Clearview InFocus
WORKetc
8.0
Custom fields
Clearview InFocus
WORKetc
8.4
Custom objects
Clearview InFocus
WORKetc
8.2
API for custom integration
Clearview InFocus
WORKetc
7.3

Security

Clearview InFocus
WORKetc
8.9
Single sign-on capability
Clearview InFocus
WORKetc
9.1
Role-based user permissions
Clearview InFocus
WORKetc
8.8

Social CRM

Clearview InFocus
WORKetc
7.3
Social data
Clearview InFocus
WORKetc
7.3

Platform

Clearview InFocus
WORKetc
7.5
Mobile access
Clearview InFocus
WORKetc
7.5

Pros

Clearview InFocus

  • Functionality - compared to some other software, it's a breeze to make modifications in InFocus.
  • Integration - it's a pretty smooth implementation from our legacy system Deltek.
  • User friendly - it's cloud based, easy to access from anywhere, connection speed is fast.
Anonymous | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Clearview InFocus

  • The report module can include more canned reports.
Anonymous | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Clearview InFocus

I prefer InFocus over other products.
Anonymous | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Clearview InFocus

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Clearview InFocus

  • Improves efficiency.
  • Increases productivity.
Anonymous | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Clearview InFocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clearview InFocus Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clearview InFocus
8.0
WORKetc
7.8

Likelihood to Renew

Clearview InFocus
WORKetc
8.2

Usability

Clearview InFocus
WORKetc
8.2

Reliability and Availability

Clearview InFocus
WORKetc
9.1

Performance

Clearview InFocus
WORKetc
8.2

Support Rating

Clearview InFocus
WORKetc
8.2

Online Training

Clearview InFocus
WORKetc
8.2

Implementation Rating

Clearview InFocus
WORKetc
9.1

Scalability

Clearview InFocus
WORKetc
8.2

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