What users are saying about
30 Ratings
15 Ratings
30 Ratings
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Score 3.7 out of 100
15 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

dotMailer

Well suited for a company with a larger marketing budget as this is a costly program compared to the other ESPs. If your use case is not eCommerce, you would probably be better off with a standard ESP like Drip.
Tim Berman | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
dotMailer
9.0
WYSIWYG email editor
ClickDimensions
5.3
dotMailer
9.0
Dynamic content
ClickDimensions
4.2
dotMailer
9.0
Ability to test dynamic content
ClickDimensions
4.6
dotMailer
9.0
Landing pages
ClickDimensions
2.7
dotMailer
A/B testing
ClickDimensions
4.9
dotMailer
Mobile optimization
ClickDimensions
4.5
dotMailer
9.0
Email deliverability reporting
ClickDimensions
2.7
dotMailer
9.0
List management
ClickDimensions
4.0
dotMailer
9.0
Triggered drip sequences
ClickDimensions
5.5
dotMailer
9.0

Lead Management

ClickDimensions
3.7
dotMailer
Lead nurturing
ClickDimensions
2.8
dotMailer
Lead scoring and grading
ClickDimensions
4.6
dotMailer
Data quality management
ClickDimensions
3.2
dotMailer
Automated sales alerts and tasks
ClickDimensions
4.1
dotMailer

Campaign Management

ClickDimensions
2.7
dotMailer
Calendaring
ClickDimensions
4.1
dotMailer
Event/webinar marketing
ClickDimensions
1.2
dotMailer

Social Media Marketing

ClickDimensions
5.6
dotMailer
Social sharing and campaigns
ClickDimensions
8.0
dotMailer
Social profile integration
ClickDimensions
3.2
dotMailer

Reporting & Analytics

ClickDimensions
2.9
dotMailer
Dashboards
ClickDimensions
2.4
dotMailer
Standard reports
ClickDimensions
2.4
dotMailer
Custom reports
ClickDimensions
3.9
dotMailer

Platform & Infrastructure

ClickDimensions
5.0
dotMailer
API
ClickDimensions
1.2
dotMailer
Role-based workflow & approvals
ClickDimensions
1.3
dotMailer
Customizability
ClickDimensions
5.3
dotMailer
Integration with Salesforce.com
ClickDimensions
7.0
dotMailer
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
dotMailer
Integration with SugarCRM
ClickDimensions
8.0
dotMailer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

dotMailer

  • Easy Editor - no HTML required. It's very easy to drag and drop your elements, customizing the campaign according to your needs.
  • Reports- the reports are robust, showing you your open rates, browsers used, who clicked what, etc. It is easy to section out this information and deliver it to the appropriate stakeholders.
  • Templates - building your own template library makes creating and sending campaigns and quick and easy experience. In a global company like ours, it also enables consistency across the brand locations throughout the world.
Amanda Kocefas | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

dotMailer

  • Integration is overly complex.
  • Cannot progressively profile from anything other than an email address.
  • Too expensive.
Tim Berman | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

dotMailer

dotMailer 10.0
Based on 1 answer
Since this is used on a global scale and it is preferable to all of our brands, I cannot see us switching to a different provider. We have built years worth of contacts and templates within our current system, which saves our marketing team a lot of time when putting together future campaigns. All of them are mobile optimized which makes it even easier to work with
Amanda Kocefas | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

dotMailer

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

dotMailer

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

dotMailer

DotMailer is built for eCommerce. Drip, ActiveCampaign, and Infusionsoft are not eCommerce platforms out of the box, though they can be tailored to that use case. DotMailer is especially geared toward retail businesses.
Tim Berman | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

dotMailer

  • Better customer service
  • Increased brand awareness
  • Increased brand engagement
  • Streamlined processes
  • Regular communication with customers
  • Increased audience/reach
Amanda Kocefas | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

dotMailer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

dotMailer Editions & Modules

Edition
Growth$150.001
Professional$500.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
dotMailer
9.0

Likelihood to Renew

ClickDimensions
9.0
dotMailer
10.0

Usability

ClickDimensions
5.0
dotMailer

Support Rating

ClickDimensions
1.0
dotMailer

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