What users are saying about
33 Ratings
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Score 3.8 out of 100
60 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Oracle Social Cloud (legacy)

If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
Mike Bernard | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Oracle Social Cloud (legacy)
WYSIWYG email editor
ClickDimensions
5.3
Oracle Social Cloud (legacy)
Dynamic content
ClickDimensions
4.0
Oracle Social Cloud (legacy)
Ability to test dynamic content
ClickDimensions
2.5
Oracle Social Cloud (legacy)
Landing pages
ClickDimensions
2.0
Oracle Social Cloud (legacy)
A/B testing
ClickDimensions
4.1
Oracle Social Cloud (legacy)
Mobile optimization
ClickDimensions
2.7
Oracle Social Cloud (legacy)
Email deliverability reporting
ClickDimensions
3.7
Oracle Social Cloud (legacy)
List management
ClickDimensions
5.5
Oracle Social Cloud (legacy)
Triggered drip sequences
ClickDimensions
6.1
Oracle Social Cloud (legacy)

Lead Management

ClickDimensions
4.5
Oracle Social Cloud (legacy)
Lead nurturing
ClickDimensions
5.9
Oracle Social Cloud (legacy)
Lead scoring and grading
ClickDimensions
4.9
Oracle Social Cloud (legacy)
Data quality management
ClickDimensions
3.1
Oracle Social Cloud (legacy)
Automated sales alerts and tasks
ClickDimensions
4.0
Oracle Social Cloud (legacy)

Campaign Management

ClickDimensions
2.5
Oracle Social Cloud (legacy)
Calendaring
ClickDimensions
4.0
Oracle Social Cloud (legacy)
Event/webinar marketing
ClickDimensions
1.0
Oracle Social Cloud (legacy)

Social Media Marketing

ClickDimensions
5.5
Oracle Social Cloud (legacy)
Social sharing and campaigns
ClickDimensions
8.0
Oracle Social Cloud (legacy)
Social profile integration
ClickDimensions
3.1
Oracle Social Cloud (legacy)

Reporting & Analytics

ClickDimensions
2.6
Oracle Social Cloud (legacy)
Dashboards
ClickDimensions
2.0
Oracle Social Cloud (legacy)
Standard reports
ClickDimensions
2.0
Oracle Social Cloud (legacy)
Custom reports
ClickDimensions
3.8
Oracle Social Cloud (legacy)

Platform & Infrastructure

ClickDimensions
4.6
Oracle Social Cloud (legacy)
API
ClickDimensions
1.0
Oracle Social Cloud (legacy)
Role-based workflow & approvals
ClickDimensions
1.1
Oracle Social Cloud (legacy)
Customizability
ClickDimensions
3.1
Oracle Social Cloud (legacy)
Integration with Salesforce.com
ClickDimensions
7.0
Oracle Social Cloud (legacy)
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Oracle Social Cloud (legacy)
Integration with SugarCRM
ClickDimensions
8.0
Oracle Social Cloud (legacy)

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Oracle Social Cloud (legacy)

  • The ability to schedule months of content at a time and view it across a calendar.
  • The approval process - you can set up teams to create, edit, publish, approve etc.
  • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
Brian Cowan-Moore | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Oracle Social Cloud (legacy)

  • Videos posted to Facebook via SRM have to be clicked to run instead of running automatically.
  • No ability to boost posts or ads from SRM.
  • Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages.
  • Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 9.0
Based on 10 answers
Our personal support finally came back at the end of our contract, but their product just could not offer what the competition offered. Social media is moving fast, and you need to work with companies that understand that and are at the forefront of trends, you can't get stuck with a company that is standing still.
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 9.0
Based on 1 answer
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
Mike Bernard | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 8.3
Based on 8 answers
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
Anonymous | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 5.0
Based on 1 answer
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Oracle Social Cloud (legacy)

I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Oracle Social Cloud (legacy)

  • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
  • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
  • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
Ben Herrington | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Social Cloud (legacy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
varies pending package.

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Oracle Social Cloud (legacy)
7.6

Likelihood to Renew

ClickDimensions
9.0
Oracle Social Cloud (legacy)
9.0

Usability

ClickDimensions
5.0
Oracle Social Cloud (legacy)
9.0

Support Rating

ClickDimensions
1.0
Oracle Social Cloud (legacy)
8.3

Online Training

ClickDimensions
Oracle Social Cloud (legacy)
5.0

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