What users are saying about
33 Ratings
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Score 3.8 out of 100
7 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

PFL Hybrid Experience Platform

If you're working for an organization that wants to do direct mail as a tactic, [PFL Tactile Marketing Automation is] an acceptable basic solution. They can scope out mailers, price them, and help with fulfillment. But the end results of those mailers and the eye for quality has been questionable on occasion from my experience.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
PFL Hybrid Experience Platform
WYSIWYG email editor
ClickDimensions
5.3
PFL Hybrid Experience Platform
Dynamic content
ClickDimensions
4.0
PFL Hybrid Experience Platform
Ability to test dynamic content
ClickDimensions
2.4
PFL Hybrid Experience Platform
Landing pages
ClickDimensions
2.0
PFL Hybrid Experience Platform
A/B testing
ClickDimensions
4.1
PFL Hybrid Experience Platform
Mobile optimization
ClickDimensions
2.7
PFL Hybrid Experience Platform
Email deliverability reporting
ClickDimensions
3.7
PFL Hybrid Experience Platform
List management
ClickDimensions
5.5
PFL Hybrid Experience Platform
Triggered drip sequences
ClickDimensions
6.1
PFL Hybrid Experience Platform

Lead Management

ClickDimensions
4.5
PFL Hybrid Experience Platform
Lead nurturing
ClickDimensions
5.9
PFL Hybrid Experience Platform
Lead scoring and grading
ClickDimensions
4.9
PFL Hybrid Experience Platform
Data quality management
ClickDimensions
3.1
PFL Hybrid Experience Platform
Automated sales alerts and tasks
ClickDimensions
4.0
PFL Hybrid Experience Platform

Campaign Management

ClickDimensions
2.5
PFL Hybrid Experience Platform
Calendaring
ClickDimensions
4.0
PFL Hybrid Experience Platform
Event/webinar marketing
ClickDimensions
1.0
PFL Hybrid Experience Platform

Social Media Marketing

ClickDimensions
5.5
PFL Hybrid Experience Platform
Social sharing and campaigns
ClickDimensions
8.0
PFL Hybrid Experience Platform
Social profile integration
ClickDimensions
3.1
PFL Hybrid Experience Platform

Reporting & Analytics

ClickDimensions
2.6
PFL Hybrid Experience Platform
Dashboards
ClickDimensions
2.0
PFL Hybrid Experience Platform
Standard reports
ClickDimensions
2.0
PFL Hybrid Experience Platform
Custom reports
ClickDimensions
3.8
PFL Hybrid Experience Platform

Platform & Infrastructure

ClickDimensions
4.6
PFL Hybrid Experience Platform
API
ClickDimensions
1.0
PFL Hybrid Experience Platform
Role-based workflow & approvals
ClickDimensions
1.1
PFL Hybrid Experience Platform
Customizability
ClickDimensions
3.1
PFL Hybrid Experience Platform
Integration with Salesforce.com
ClickDimensions
7.0
PFL Hybrid Experience Platform
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
PFL Hybrid Experience Platform
Integration with SugarCRM
ClickDimensions
8.0
PFL Hybrid Experience Platform

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

PFL Hybrid Experience Platform

  • Easy for sales to control direct mail.
  • Great at tracking success rates.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

PFL Hybrid Experience Platform

  • Some of the packages they've sent out on our behalf arrive broken, even if we use the packaging they recommended.
  • We've had instances of them sending out the wrong mailers based on the orders we've triggered.
  • Before we agreed to the integration with Marketo, there were a lot of issues triggering orders successfully that required direct intervention from their team.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

PFL Hybrid Experience Platform

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

PFL Hybrid Experience Platform

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

PFL Hybrid Experience Platform

PFL Hybrid Experience Platform 8.0
Based on 1 answer
Support and account management is good, it can just take a while to go through all the steps to get something live
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

PFL Hybrid Experience Platform

I've never used any other competitive solutions.
Anonymous | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

PFL Hybrid Experience Platform

PFL Hybrid Experience Platform 8.0
Based on 1 answer
It does take a while to launch or re-launch a campaign, which can make it difficult to pivot quickly. However, if you're integrated with Marketo, then PFL is as scalable as your database and marketing strategy! The sky is the limit in terms of creativity. Post launch, the program is hands-off apart from report monitoring and potential optimization tweaks.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

PFL Hybrid Experience Platform

  • We've sometimes struggled to maintain a positive ROI due to some issues with packages not arriving, arriving broken, or including the wrong items.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PFL Hybrid Experience Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting at $10,000

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
PFL Hybrid Experience Platform
6.7

Likelihood to Renew

ClickDimensions
9.0
PFL Hybrid Experience Platform

Usability

ClickDimensions
5.0
PFL Hybrid Experience Platform

Support Rating

ClickDimensions
1.0
PFL Hybrid Experience Platform
8.0

Scalability

ClickDimensions
PFL Hybrid Experience Platform
8.0

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