Clicktools vs Explore by Omniconvert | TrustRadius

What users are saying about

Score 8 out of 10

Based on 42 reviews and ratings

Score 10 out of 10

Based on 5 reviews and ratings

Feature Rating Comparison

Clicktools

Explore by Omniconvert

Survey templates

Themes

Custom logo/branding

Clicktools

Explore by Omniconvert

Changes to live survey

Question design help

Multiple question types

Clicktools

Explore by Omniconvert

Survey logic flexibility

Clicktools

Explore by Omniconvert

Response tracking

Data export

Standard reports

Custom reports

Analytics

Clicktools

Explore by Omniconvert

Access controls

Compliance

Clicktools

Explore by Omniconvert

Vendor-offered crowdsourcing

Respondent restrictions

Clicktools

Explore by Omniconvert

Split URL testing

Multivariate testing

Visual / WYSIWYG editor

Experiment workflow and approval

Clicktools

Explore by Omniconvert

Standard visitor segmentation

Website personalization

Pros

Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.

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Verified User

Director in Other

Non-Profit Organization Management Company, 11-50 employees

View all 28 answers on this topic

Amazing segmentation
Automation
Ease of use

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Owner

Stonebridge Imports Ltd.Retail, 1-10 employees

View all 2 answers on this topic

Cons

Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
Easier/more intuitive graphics uploading.
Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).

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Sr. Training Operations Specialist

SalesforceInternet, 10,001+ employees

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The learning curve could be easier.
Improve onboarding.

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Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

View all 2 answers on this topic

Likelihood to Renew

Clicktools 9.0

Based on 12 answers

We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.

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Verified User

Administrator in Finance and Accounting

Hospital & Health Care Company, 201-500 employees

View all 12 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Clicktools 8.2

Based on 4 answers

ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.

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Jennifer Robertson

Marketing Database and Analytics Manager

NavicureComputer Software, 201-500 employees

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Explore by Omniconvert 3.6

Based on 1 answer

A little clunky gui

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Owner

Stonebridge Imports Ltd.Retail, 1-10 employees

View all 1 answers on this topic

Performance

Clicktools 8.0

Based on 2 answers

ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.

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Jennifer Robertson

Marketing Database and Analytics Manager

NavicureComputer Software, 201-500 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Clicktools 8.8

Based on 6 answers

I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly

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Marketing Specialist

LI-COR BiosciencesEnvironmental Services, 201-500 employees

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Explore by Omniconvert 10.0

Based on 2 answers

They have been polite and good about updates.

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Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

View all 2 answers on this topic

Implementation Rating

Clicktools 9.6

Based on 5 answers

If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later

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Marketing Specialist

LI-COR BiosciencesEnvironmental Services, 201-500 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything

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Salesforce.com Administrator

BigcommerceComputer Software, 51-200 employees

View all 28 answers on this topic

Unless has an easier learning curve but they have different features. Their personalization is similar though.

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Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

View all 2 answers on this topic

Return on Investment

Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.

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Senior Customer Marketing Manager

iCIMSComputer Software, 501-1000 employees

View all 28 answers on this topic

Better customer service

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Owner

Stonebridge Imports Ltd.Retail, 1-10 employees

View all 2 answers on this topic

Screenshots

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See All (7) Explore by Omniconvert Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Clicktools Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Explore by Omniconvert Editions & Modules

Edition

50 000 tested views	$167¹
700 000 tested views	$1208¹
5 000 000 tested views	$4658¹

per month

Additional Pricing Details

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Rating Summary

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

Clicktools

Explore by Omniconvert

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