What users are saying about
42 Ratings
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Score 8 out of 100
5 Ratings
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Score 10 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

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If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
Dustin Day | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
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Survey templates
Clicktools
7.0
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Themes
Clicktools
8.9
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Custom logo/branding
Clicktools
8.9
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Survey Content

Clicktools
8.9
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Changes to live survey
Clicktools
8.9
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Question design help
Clicktools
8.9
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Multiple question types
Clicktools
8.9
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Survey Logic

Clicktools
8.0
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Survey logic flexibility
Clicktools
8.0
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Survey Reporting & Analytics

Clicktools
9.5
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Response tracking
Clicktools
9.9
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Data export
Clicktools
9.9
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Standard reports
Clicktools
9.0
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Custom reports
Clicktools
9.9
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Analytics
Clicktools
9.0
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Survey Administration & Security

Clicktools
8.9
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Access controls
Clicktools
8.9
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Compliance
Clicktools
9.0
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Survey Distribution

Clicktools
9.0
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Vendor-offered crowdsourcing
Clicktools
10.0
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Respondent restrictions
Clicktools
8.0
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Testing and Experimentation

Clicktools
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8.3
Split URL testing
Clicktools
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9.0
Multivariate testing
Clicktools
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5.0
Visual / WYSIWYG editor
Clicktools
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9.0
Experiment workflow and approval
Clicktools
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10.0

Audience Segmentation & Targeting

Clicktools
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9.0
Standard visitor segmentation
Clicktools
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8.0
Website personalization
Clicktools
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10.0

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

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  • Amazing segmentation
  • Automation
  • Ease of use
Ulymar Rocha | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

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  • The learning curve could be easier.
  • Improve onboarding.
Dustin Day | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

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No score
No answers yet
No answers on this topic

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

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Based on 1 answer
A little clunky gui
Ulymar Rocha | TrustRadius Reviewer

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

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No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

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Based on 2 answers
They have been polite and good about updates.
Dustin Day | TrustRadius Reviewer

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

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No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

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Unless has an easier learning curve but they have different features. Their personalization is similar though.
Dustin Day | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

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  • Better customer service
Ulymar Rocha | TrustRadius Reviewer

Screenshots

Clicktools

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clicktools Editions & Modules

Additional Pricing Details

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General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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Edition
50 000 tested views$1671
700 000 tested views$12081
5 000 000 tested views$46581
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clicktools
8.9
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10.0

Likelihood to Renew

Clicktools
9.0
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Usability

Clicktools
8.2
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3.6

Performance

Clicktools
8.0
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Support Rating

Clicktools
8.8
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10.0

Online Training

Clicktools
7.0
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Implementation Rating

Clicktools
9.6
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Scalability

Clicktools
7.0
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