Cloud Call Center vs DCDial

Likelihood to Recommend

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.

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Rolf Kramer

CEO

KranectInformation Technology and Services, 11-50 employees

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This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.

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Melanie Tobiasson

SVP Infrastructure & Operations

Penske Truck LeasingTransportation/Trucking/Railroad, 10,001+ employees

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Pros

Ease of Use
Softphones
Integration to other applications

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Rolf Kramer

CEO

KranectInformation Technology and Services, 11-50 employees

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Integrates seamlessly with our CRM products.
Call tracking capabilities.
A fully compliant call center suite.

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Alex Wilson

Project Manager

OmobonoMarketing & Advertising, 51-200 employees

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Cons

Softphone UI
Ring options
Sound integration

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Rolf Kramer

CEO

KranectInformation Technology and Services, 11-50 employees

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I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

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Verified User

Employee in Legal

Financial Services Company, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

No score

No answers yet

No answers on this topic

DCDial 10.0

Based on 1 answer

I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

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Verified User

Employee in Legal

Financial Services Company, 11-50 employees

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Alternatives Considered

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

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Rolf Kramer

CEO

KranectInformation Technology and Services, 11-50 employees

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We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

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Verified User

Employee in Legal

Financial Services Company, 11-50 employees

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