TrustRadius

Cloud Call Center vs. DCDial

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
DCDial
Score 9.4 out of 10
Small Businesses (1-50 employees)
DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…N/A
Pricing
Cloud Call CenterDCDial
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud Call CenterDCDial
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cloud Call CenterDCDial
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterDCDial
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
DCDial
-
Ratings
Agent dashboard10.01 Ratings00 Ratings
Validate callers9.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding9.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing8.01 Ratings00 Ratings
Interactive voice response8.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
DCDial
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics10.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
Cloud Call CenterDCDial
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterDCDial
Likelihood to Recommend
9.0
(2 ratings)
9.5
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cloud Call CenterDCDial
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Verified User
Anonymous
Read full review
DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
Melanie Tobiasson | TrustRadius Reviewer
Melanie Tobiasson
SVP Infrastructure & Operations
Read full review
Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer
Read full review
DCDial
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
Alex Wilson | TrustRadius Reviewer
Alex Wilson
Project Manager
Read full review
Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Verified User
Anonymous
Read full review
DCDial
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Verified User
Anonymous
Read full review
Support Rating
3CLogic.com
No answers on this topic
DCDial
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Verified User
Anonymous
Read full review
Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer
Read full review
DCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Verified User
Anonymous
Read full review
Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Verified User
Anonymous
Read full review
DCDial
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
Alex Wilson | TrustRadius Reviewer
Alex Wilson
Project Manager
Read full review
ScreenShots

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite