What users are saying about

Cloud Call Center vs DCDial

Cloud Call Center
2 Ratings
DCDial
1 Ratings

Cloud Call Center

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

DCDial

1 Ratings
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Score 10 out of 100

Based on 1 reviews and ratings

Likelihood to Recommend

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
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DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
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DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
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DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Cloud Call Center

No score
No answers yet
No answers on this topic

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
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DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
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DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

Cloud Call Center

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Pricing Details

Cloud Call Center

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

DCDial

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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