TrustRadius

Cloud Call Center vs. Sharpen Contact Center Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Sharpen Contact Center Platform
Score 0.0 out of 10
N/A
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.
$130
per user/month
Pricing
Cloud Call CenterSharpen Contact Center Platform
Editions & Modules
No answers on this topic
Power
$130
per user/month
Offerings
Pricing Offerings
Cloud Call CenterSharpen Contact Center Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cloud Call CenterSharpen Contact Center Platform
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterSharpen Contact Center Platform
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Sharpen Contact Center Platform
-
Ratings
Agent dashboard10.01 Ratings00 Ratings
Validate callers9.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding9.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing8.01 Ratings00 Ratings
Interactive voice response8.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Sharpen Contact Center Platform
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics10.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
Cloud Call CenterSharpen Contact Center Platform
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterSharpen Contact Center Platform
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Cloud Call CenterSharpen Contact Center Platform
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
ScreenShots