What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Rolf Kramer | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cloud Call Center
Fathom Customer Care
6.2
Agent dashboard
Cloud Call Center
Fathom Customer Care
7.0
Validate callers
Cloud Call Center
Fathom Customer Care
6.0
Outbound response
Cloud Call Center
Fathom Customer Care
6.0
Call forwarding
Cloud Call Center
Fathom Customer Care
6.0
Click-to-call (CTC)
Cloud Call Center
Fathom Customer Care
7.0
Warm transfer
Cloud Call Center
Fathom Customer Care
7.0
Predictive dialing
Cloud Call Center
Fathom Customer Care
6.0
Interactive voice response
Cloud Call Center
Fathom Customer Care
6.0
REST APIs
Cloud Call Center
Fathom Customer Care
6.0
Call scripts
Cloud Call Center
Fathom Customer Care
6.0
Call tracking
Cloud Call Center
Fathom Customer Care
6.0
Multichannel integration
Cloud Call Center
Fathom Customer Care
6.0
CRM software integration
Cloud Call Center
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Cloud Call Center
Fathom Customer Care
5.2
Inbound call routing
Cloud Call Center
Fathom Customer Care
4.0
Omnichannel inbound routing
Cloud Call Center
Fathom Customer Care
6.0
Recording
Cloud Call Center
Fathom Customer Care
5.0
Quality management
Cloud Call Center
Fathom Customer Care
5.0
Call analytics
Cloud Call Center
Fathom Customer Care
5.0
Historical reporting
Cloud Call Center
Fathom Customer Care
5.0
Live reporting
Cloud Call Center
Fathom Customer Care
5.0
Customer surveys
Cloud Call Center
Fathom Customer Care
5.0
Customer interaction analytics
Cloud Call Center
Fathom Customer Care
7.0

Pros

Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration
Rolf Kramer | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Cloud Call Center

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Rolf Kramer | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Cloud Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloud Call Center Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cloud Call Center
9.0
Fathom Customer Care
8.0

Support Rating

Cloud Call Center
Fathom Customer Care
8.0

Add comparison