What users are saying about
2 Ratings
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Score 8 out of 100
10 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Evolve IP - IP Phone Systems
5.0
Hosted PBX
CloudCall
10.0
Evolve IP - IP Phone Systems
7.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Evolve IP - IP Phone Systems
6.0
User templates
CloudCall
10.0
Evolve IP - IP Phone Systems
5.0
Call reports
CloudCall
10.0
Evolve IP - IP Phone Systems
1.0
Directory of employee names
CloudCall
10.0
Evolve IP - IP Phone Systems
6.0

Call Management

CloudCall
9.6
Evolve IP - IP Phone Systems
4.0
Answering rules
CloudCall
10.0
Evolve IP - IP Phone Systems
5.0
Call recording
CloudCall
10.0
Evolve IP - IP Phone Systems
2.0
Call park
CloudCall
9.0
Evolve IP - IP Phone Systems
5.0
Call screening
CloudCall
10.0
Evolve IP - IP Phone Systems
4.0
Message alerts
CloudCall
9.0
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

CloudCall
9.0
Evolve IP - IP Phone Systems
5.0
Audio conferencing
CloudCall
8.0
Evolve IP - IP Phone Systems
4.0
Instant messaging
CloudCall
10.0
Evolve IP - IP Phone Systems
6.0
Video screen sharing
CloudCall
Evolve IP - IP Phone Systems
5.0

Mobile apps

CloudCall
7.0
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
CloudCall
7.0
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
CloudCall
Evolve IP - IP Phone Systems
7.0

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Evolve IP - IP Phone Systems
1.0

Support Rating

CloudCall
10.0
Evolve IP - IP Phone Systems
1.0

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