What users are saying about
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Vertical Wave IP
10.0
Hosted PBX
CloudCall
10.0
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Vertical Wave IP
10.0
User templates
CloudCall
10.0
Vertical Wave IP
10.0
Call reports
CloudCall
10.0
Vertical Wave IP
10.0
Directory of employee names
CloudCall
10.0
Vertical Wave IP
10.0

Call Management

CloudCall
9.6
Vertical Wave IP
10.0
Answering rules
CloudCall
10.0
Vertical Wave IP
10.0
Call recording
CloudCall
10.0
Vertical Wave IP
10.0
Call park
CloudCall
9.0
Vertical Wave IP
10.0
Call screening
CloudCall
10.0
Vertical Wave IP
10.0
Message alerts
CloudCall
9.0
Vertical Wave IP
10.0

VoIP system collaboration

CloudCall
9.0
Vertical Wave IP
Audio conferencing
CloudCall
8.0
Vertical Wave IP
Instant messaging
CloudCall
10.0
Vertical Wave IP

Mobile apps

CloudCall
7.0
Vertical Wave IP
10.0
Mobile app for iOS
CloudCall
7.0
Vertical Wave IP
10.0
Mobile app for Android
CloudCall
Vertical Wave IP
10.0

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Vertical Wave IP
10.0

Support Rating

CloudCall
10.0
Vertical Wave IP

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