What users are saying about

CloudCall vs Vertical Wave IP

CloudCall
2 Ratings
Vertical Wave IP
2 Ratings

CloudCall

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Vertical Wave IP

2 Ratings
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Score 9.2 out of 100

Based on 2 reviews and ratings

Feature Set Ratings

    Cloud PBX

    10.0

    CloudCall

    100%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features
    CloudCall ranks higher in 5/5 features

    Hosted PBX

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    User templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    9.6

    CloudCall

    96%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features
    CloudCall ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    CloudCall

    90%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 2/2 features
    CloudCall ranks higher in 2/2 features

    Audio conferencing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.0

    CloudCall

    70%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 1/1 features
    CloudCall ranks higher in 1/1 features

    Mobile app for iOS

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Vertical Wave IP is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    CloudCall

    80%
    1 Rating
    10.0

    Vertical Wave IP

    100%
    1 Rating

    Support Rating

    10.0

    CloudCall

    100%
    2 Ratings

    Vertical Wave IP

    N/A
    0 Ratings

    Likelihood to Recommend

    CloudCall

    CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Vertical Wave IP

    The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pros

    CloudCall

    • Innovation- has technology that a lot of competitors don't
    • customer service and support

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Vertical Wave IP

    • System uptime is tremendous, I almost forget it exists on my server rack.
    • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
    • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Cons

    CloudCall

    • The service on their app is not the best
    • The texting platform can always improve

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Vertical Wave IP

    • There are a few interfaces for working with the system and it can be daunting to learn
    • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pricing Details

    CloudCall

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Vertical Wave IP

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Support Rating

    CloudCall

    CloudCall 10.0
    Based on 2 answers
    Customer support is always responsive and timely.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Vertical Wave IP

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CloudCall

    CloudCall is much better and easier functionality with more options.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Vertical Wave IP

    No answers on this topic

    Return on Investment

    CloudCall

    • Call recordings have become useful in our business
    • Notes autolog in bullhorn

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Vertical Wave IP

    • Good call tracking and automated systems allows for less staff and accurate metrics

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

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