CloudCall vs Vertical Wave IP

Likelihood to Recommend

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

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Feature Rating Comparison

CloudCall

Vertical Wave IP

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudCall

Vertical Wave IP

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudCall

Vertical Wave IP

Audio conferencing

Instant messaging

CloudCall

Vertical Wave IP

Mobile app for iOS

Mobile app for Android

Pros

Innovation- has technology that a lot of competitors don't
customer service and support

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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System uptime is tremendous, I almost forget it exists on my server rack.
Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

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Cons

The service on their app is not the best
The texting platform can always improve

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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There are a few interfaces for working with the system and it can be daunting to learn
They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

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Support Rating

CloudCall 10.0

Based on 1 answer

Customer support is always responsive and timely.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

CloudCall is much better and easier functionality with more options.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

No answers on this topic

Return on Investment

Call recordings have become useful in our business
Notes autolog in bullhorn

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Good call tracking and automated systems allows for less staff and accurate metrics

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

CloudCall

Vertical Wave IP

CloudCall

Vertical Wave IP

Likelihood to Recommend

CloudCall

Vertical Wave IP

Feature Rating Comparison

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Instant messaging

Mobile app for iOS

Mobile app for Android

Pros

CloudCall

Vertical Wave IP

Cons

CloudCall

Vertical Wave IP

Support Rating

CloudCall

Vertical Wave IP

Alternatives Considered

CloudCall

Vertical Wave IP

Return on Investment

CloudCall

Vertical Wave IP

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison