What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Cloud PBX
10.0
CloudCall
100%

Vertical Wave IP
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating

N/A
0 Ratings
User templates
10.0
100%
1 Rating

N/A
0 Ratings
Call reports
10.0
100%
1 Rating

N/A
0 Ratings
Directory of employee names
10.0
100%
1 Rating

N/A
0 Ratings
Call Management
9.6
CloudCall
96%

Vertical Wave IP
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating

N/A
0 Ratings
Call recording
10.0
100%
1 Rating

N/A
0 Ratings
Call park
9.0
90%
1 Rating

N/A
0 Ratings
Call screening
10.0
100%
1 Rating

N/A
0 Ratings
Message alerts
9.0
90%
1 Rating

N/A
0 Ratings
VoIP system collaboration
9.0
CloudCall
90%

Vertical Wave IP
Feature Set Not Supported
N/A
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating

N/A
0 Ratings
Instant messaging
10.0
100%
1 Rating

N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%

Vertical Wave IP
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating

N/A
0 Ratings
Attribute Ratings
- Vertical Wave IP is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating

10.0
Vertical Wave IP
100%
1 Rating
Support Rating
10.0
CloudCall
100%
2 Ratings

Vertical Wave IP
N/A
0 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVertical Wave IP
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employeesPros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVertical Wave IP
- System uptime is tremendous, I almost forget it exists on my server rack.
- Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
- Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employeesCons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVertical Wave IP
- There are a few interfaces for working with the system and it can be daunting to learn
- They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employeesPricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Vertical Wave IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVertical Wave IP
No score
No answers yet
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVertical Wave IP
No answers on this topic
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesVertical Wave IP
- Good call tracking and automated systems allows for less staff and accurate metrics

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employees