Cloze vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloze
Score 9.4 out of 10
N/A
Cloze is a contact automation and meeting log tool that pulls from apps to automatically create one view of every person and company - all their contact details, their complete history - every email back and forth, phone calls, meetings, notes on Evernote, documents exchanged and interactions on LinkedIn, Facebook, and Twitter. Cloze even grabs email signatures so contact data is always up-to-date.
$17
per month billed annually
OpenPhone
Score 7.5 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
ClozeOpenPhone
Editions & Modules
Pro
$17
per month billed annually
Silver
$21
per month billed annually
Gold
$29
per month billed annually
Platinum
$42
per month billed annually
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
ClozeOpenPhone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Features
ClozeOpenPhone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cloze
-
Ratings
OpenPhone
2.4
4 Ratings
108% below category average
Hosted PBX00 Ratings2.43 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings2.94 Ratings
User templates00 Ratings2.03 Ratings
Call reports00 Ratings2.43 Ratings
Directory of employee names00 Ratings2.53 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cloze
-
Ratings
OpenPhone
3.5
8 Ratings
82% below category average
Answering rules00 Ratings3.05 Ratings
Call recording00 Ratings4.27 Ratings
Call park00 Ratings2.74 Ratings
Call screening00 Ratings3.96 Ratings
Message alerts00 Ratings3.66 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cloze
-
Ratings
OpenPhone
2.9
9 Ratings
94% below category average
Video conferencing00 Ratings1.01 Ratings
Audio conferencing00 Ratings2.94 Ratings
Instant messaging00 Ratings4.89 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cloze
-
Ratings
OpenPhone
3.7
9 Ratings
74% below category average
Mobile app for iOS00 Ratings4.69 Ratings
Mobile app for Android00 Ratings2.84 Ratings
Best Alternatives
ClozeOpenPhone
Small Businesses
vCita
vCita
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClozeOpenPhone
Likelihood to Recommend
9.5
(5 ratings)
4.5
(9 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Availability
-
(0 ratings)
1.0
(1 ratings)
Performance
-
(0 ratings)
1.0
(1 ratings)
Support Rating
8.0
(1 ratings)
1.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
ClozeOpenPhone
Likelihood to Recommend
Cloze, Inc.
It's ok for personal use but for business use, it is begging to become a terrible system. We used it for 5 years and after that, we have decided to move to a different system, upon export of the information we started looking at and our database of contacts was so messed up with contacts merged together that don't belong together. So as our database was so corrupted we had to start over with new contact lists and rebuild everything again. I would not recommend this software unless you have your own IT department that can fix things themselves.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
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Pros
Cloze, Inc.
  • Contact management
  • Contact enrichment
  • Email management
Read full review
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Cons
Cloze, Inc.
  • Not good as a comprehensive project management tool.
Read full review
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Usability
Cloze, Inc.
No answers on this topic
OpenPhone
In my experience, App features are buggy and confusing, and they often don't match the descriptions and screenshots in their documentation. In fact, many of their help links go to 404 "page not found" errors. In my experience, there are frequent outages and quality issues. My customers prefer to talk to me on a different line, because they find it difficult to understand me on OpenPhone.
Read full review
Reliability and Availability
Cloze, Inc.
No answers on this topic
OpenPhone
For me, there have been too many outages to rate this higher than "1 worst".
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Performance
Cloze, Inc.
No answers on this topic
OpenPhone
I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.
Read full review
Support Rating
Cloze, Inc.
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Read full review
OpenPhone
In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".
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Alternatives Considered
Cloze, Inc.
Takes the functionality much further
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Contract Terms and Pricing Model
Cloze, Inc.
No answers on this topic
OpenPhone
In my experience, Billing lacks transparency, and they have made billing errors (overcharging me) since I started using them. I think the "trust registration" is an insane ripoff charging around $20 for every attempt. Crazy.
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Scalability
Cloze, Inc.
No answers on this topic
OpenPhone
In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.
Read full review
Return on Investment
Cloze, Inc.
  • Negative - We have a contact database of 100000 contacts that we have to go in and rebuild on our new TMS system because, in our experience, Cloze destroyed 5 years worth of data with their smart features and AI.
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots