Combodo iTop vs. Freshdesk Contact Center
Combodo iTop vs. Freshdesk Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Combodo iTop | N/A | Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution. | $0 per month | |
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
Combodo iTop | Freshdesk Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Combodo iTop | Freshdesk Contact Center | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Combodo iTop | Freshdesk Contact Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Combodo iTop | Freshdesk Contact Center | |
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Likelihood to Recommend | 9.7 (3 ratings) | 8.7 (9 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.1 (3 ratings) |
Combodo iTop | Freshdesk Contact Center | |
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Likelihood to Recommend | Combodo | Freshworks Inc |
Pros | Combodo | Freshworks Inc |
Cons | Combodo | Freshworks Inc |
Usability | Combodo No answers on this topic | Freshworks Inc |
Support Rating | Combodo No answers on this topic | Freshworks Inc |
Alternatives Considered | Combodo | Freshworks Inc |
Return on Investment | Combodo | Freshworks Inc |
ScreenShots |