What users are saying about
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Top Rated
76 Ratings

Comindware Tracker

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Top Rated
76 Ratings
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Score 9.3 out of 100
12 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Comindware Tracker

Do you need to send a document to multiple people? Then you need Comindware Tracker to optimize your time. Your home life would not be great using Comindware tracker to optimize your schedule.That is really all that I can think of I am not the best with coming up with scenarios.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Pros

Comindware Tracker

  • Flexibility in our workflow automation. It’s easy to modify the existing processes when the need arises
  • Web forms creation without a single line of code
  • The parallel approval mechanism allows sending work items to a group rather than a single person
Shauna Bayler | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

Comindware Tracker

  • I don't have any particular dislikes about the software.
  • Sometimes it is difficult to get ahold of customer support but they seem to have stepped up their game lately.
  • Need more features as others workflow tracker. Though I think this is the best software.
Nahid Hasan | TrustRadius Reviewer

ServiceNow Now Platform

  • There is room to improvement but nothing specific that I can mentioned at this point.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Usability

Comindware Tracker

Comindware Tracker 9.1
Based on 2 answers
There's no need to read documentation or contact support service to figure out how to go ahead with work I need to do on daily basis
Shauna Bayler | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

Comindware Tracker

Comindware Tracker 7.9
Based on 24 answers
Comindware Tracker has very helpful and friendly support staff and whenever we needed any guidance about the usage of tool, we got very prompt and professional answer. The one good thing about the support staff of Comindware Tracker is that, they are very familiar with the product and knowledgeable about the issues and their solutions. In addition to this, Comindware also has a strong and wide community support, too.
Rashid Hassan | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 2 answers
During the deployment and implementation phase of the project, ServiceNow experts were easy to reach, friendly and helpful at every step. As we've moved through the various stages of the project, we've used customization services and well as incident resolution with great success. The communication is always rapid, precise and courteous. We've never felt like the level of service changed from during the sales or "honeymoon" stage to our continued use. We are very impressed with the level of customer service and support that they continually provide.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Comindware Tracker

There’s not a lot to write here. We used Excel-files, then gave a try to MS Project which is used in a different company department and quickly switched to Comindware Tracker as it turned to be incredibly useful for our team. I used Wufoo. It worked, but time after time I had hard time with its user interface and switched to Comindware Tracker after trial and never regreted.
Алексей Невгин | TrustRadius Reviewer

ServiceNow Now Platform

When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Return on Investment

Comindware Tracker

  • The workflow and business process management features are unique to standardize activities in all areas.
  • It is very useful for us to track the scenario between the purchasing team and the operations team.
  • It sectionalise completed and active tasks for easy usage.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
  • Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Comindware Tracker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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