Community.com vs. Pega Customer Service

Community.com

Pega Customer Service

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Community.com	Score 9.6 out of 10	N/A	Community is a social engagement platform that makes two-way communication between influencers and their followers simple, effective, and scalable. Rival to marketing firm SuperPhone, Community is helping celebrities (musicians included) to create text-messaging communities for their fans or customers.	N/A
Pega Customer Service	Score 7.9 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A

Pricing

Community.com

Pega Customer Service

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Community.com	Pega Customer Service
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Approval and number live within 72 hours. Pricing plan based on your audience size.

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More Pricing Information

Community Pulse
	Community.com	Pega Customer Service
Top Pros	No answers on this topic	Pro User interface Pro Simple and intuitive Pro Business process
Top Cons	No answers on this topic	Minus Need to improve Minus Need to work Minus Customer service

Best Alternatives
	Community.com	Pega Customer Service
Small Businesses	Simplify360 Score 7.8 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Conversica Score 9.5 out of 10	Conversica Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Community.com	Pega Customer Service
Likelihood to Recommend	- (0 ratings)	7.7 (2 ratings)

User Testimonials
	Community.com	Pega Customer Service
Likelihood to Recommend	Community.com, Inc. No answers on this topic	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Anonymous Read full review
Pros	Community.com, Inc. No answers on this topic	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review
Cons	Community.com, Inc. No answers on this topic	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Community.com, Inc. No answers on this topic	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review
Return on Investment	Community.com, Inc. No answers on this topic	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review
ScreenShots		Pega Customer Service Screenshots