What users are saying about
15 Ratings
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Score 8.9 out of 100
23 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Sparkcentral

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Sparkcentral
Customer data management / contact management
Contactually, by Compass
9.8
Sparkcentral
Workflow management
Contactually, by Compass
9.5
Sparkcentral
Territory management
Contactually, by Compass
8.9
Sparkcentral
Opportunity management
Contactually, by Compass
9.4
Sparkcentral
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Sparkcentral
Contract management
Contactually, by Compass
6.0
Sparkcentral
Quote & order management
Contactually, by Compass
6.0
Sparkcentral
Interaction tracking
Contactually, by Compass
9.8
Sparkcentral
Channel / partner relationship management
Contactually, by Compass
9.8
Sparkcentral

Customer Service & Support

Contactually, by Compass
9.1
Sparkcentral
Case management
Contactually, by Compass
9.7
Sparkcentral
Call center management
Contactually, by Compass
8.0
Sparkcentral
Help desk management
Contactually, by Compass
9.7
Sparkcentral

Marketing Automation

Contactually, by Compass
9.7
Sparkcentral
Lead management
Contactually, by Compass
9.8
Sparkcentral
Email marketing
Contactually, by Compass
9.5
Sparkcentral

CRM Project Management

Contactually, by Compass
6.3
Sparkcentral
Task management
Contactually, by Compass
7.0
Sparkcentral
Billing and invoicing management
Contactually, by Compass
5.0
Sparkcentral
Reporting
Contactually, by Compass
7.0
Sparkcentral

CRM Reporting & Analytics

Contactually, by Compass
7.0
Sparkcentral
Forecasting
Contactually, by Compass
7.0
Sparkcentral
Pipeline visualization
Contactually, by Compass
7.0
Sparkcentral
Customizable reports
Contactually, by Compass
7.0
Sparkcentral

Customization

Contactually, by Compass
7.0
Sparkcentral
Custom fields
Contactually, by Compass
7.0
Sparkcentral
Custom objects
Contactually, by Compass
7.0
Sparkcentral
Scripting environment
Contactually, by Compass
7.0
Sparkcentral
API for custom integration
Contactually, by Compass
7.0
Sparkcentral

Security

Contactually, by Compass
7.5
Sparkcentral
Single sign-on capability
Contactually, by Compass
9.0
Sparkcentral
Role-based user permissions
Contactually, by Compass
6.0
Sparkcentral

Social CRM

Contactually, by Compass
8.4
Sparkcentral
Social data
Contactually, by Compass
9.8
Sparkcentral
Social engagement
Contactually, by Compass
7.0
Sparkcentral

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Sparkcentral
Marketing automation
Contactually, by Compass
9.8
Sparkcentral

Platform

Contactually, by Compass
9.4
Sparkcentral
Mobile access
Contactually, by Compass
9.4
Sparkcentral

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Sparkcentral

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Sparkcentral

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Sparkcentral

Sparkcentral 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

Sparkcentral

Sparkcentral 9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Sparkcentral

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Sparkcentral

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sparkcentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Sparkcentral
9.9

Likelihood to Renew

Contactually, by Compass
1.0
Sparkcentral
8.7

Usability

Contactually, by Compass
7.0
Sparkcentral

Support Rating

Contactually, by Compass
Sparkcentral
9.0

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