What users are saying about
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Top Rated
1047 Ratings
4 Ratings

ConnectWise Control

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Top Rated
1047 Ratings
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Score 8.6 out of 100
4 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Livestorm

Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.
Jaclyn Kafesjian | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
Livestorm
Screen sharing
ConnectWise Control
9.6
Livestorm
File transfer
ConnectWise Control
8.6
Livestorm
Instant message
ConnectWise Control
8.6
Livestorm
Secure remote access with Smart Card authentication
ConnectWise Control
9.3
Livestorm
Access to sleeping/powered-off computers
ConnectWise Control
7.1
Livestorm
Over-the-Internet remote session
ConnectWise Control
9.5
Livestorm
Initiate remote control from mobile
ConnectWise Control
7.3
Livestorm
Remote management of servers & workstations
ConnectWise Control
9.6
Livestorm
Remote Active Directory® management
ConnectWise Control
9.6
Livestorm
Centralized management dashboard
ConnectWise Control
9.1
Livestorm
Session record
ConnectWise Control
8.4
Livestorm
Annotations
ConnectWise Control
8.3
Livestorm
Monitoring and Alerts
ConnectWise Control
8.2
Livestorm
Multi-platform remote control
ConnectWise Control
8.9
Livestorm

Reporting & Analytics

ConnectWise Control
Livestorm
10.0
Dashboards
ConnectWise Control
Livestorm
10.0
Data exportability
ConnectWise Control
Livestorm
10.0

Performance & Compatibility of Online Events Software

ConnectWise Control
Livestorm
9.5
High quality audio
ConnectWise Control
Livestorm
9.0
Mobile support
ConnectWise Control
Livestorm
10.0

Online Meetings / Events

ConnectWise Control
Livestorm
9.4
Calendar integration
ConnectWise Control
Livestorm
10.0
Record meetings / events
ConnectWise Control
Livestorm
7.5
Slideshows
ConnectWise Control
Livestorm
10.0
Event registration
ConnectWise Control
Livestorm
10.0

Online Events Collaboration

ConnectWise Control
Livestorm
10.0
Audience polling
ConnectWise Control
Livestorm
10.0
Q&A
ConnectWise Control
Livestorm
10.0

Online Events Security

ConnectWise Control
Livestorm
10.0
Participant roles & permissions
ConnectWise Control
Livestorm
10.0
Confidential attendee list
ConnectWise Control
Livestorm
10.0

Online Events Marketing

ConnectWise Control
Livestorm
10.0
Branding options
ConnectWise Control
Livestorm
10.0
Integration to Marketing Automation
ConnectWise Control
Livestorm
10.0

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Livestorm

  • Very intuitive to use and easy to customize.
  • Excellent customer service.
  • Lots of good data for analytics.
  • Participants do not need to download anything.
  • Feedback and recommendations are acted on.
  • Easy to logistical information on registrants and attendees.
  • Supports integrations.
Melissa Kurtz | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Livestorm

  • It would be helpful to have higher quality replays
Corey Haines | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Livestorm

Livestorm 9.0
Based on 2 answers
Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.
Jaclyn Kafesjian | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Livestorm

Livestorm 10.0
Based on 2 answers
The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help
Melissa Kurtz | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Livestorm

No answers on this topic

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Livestorm

  • It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.
Corey Haines | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Livestorm

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Livestorm Editions & Modules

Edition
Webinar Basic$0.001
Webinar Premium$99.002
Meet Basic$0.003
Meet Premium$31.004
EnterpriseContact sales5
  1. A free plan to discover Livestorm. All features included, such as unlimited webinars and instant meetings. Up to 20 minutes per webinar and up to 10 registrants per webinar.
  2. A premium experience with removed limitations to get the full benefits of Livestorm for up to 100 seats. + $99 to add 250 seats, + $209 to add 1,000 seats.
  3. Limited Instant and Scheduled Meetings for up to four participants
  4. Full features for Instant and Scheduled Meetings.
  5. An enterprise-grade experience with premium service.
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
Livestorm
9.5

Likelihood to Renew

ConnectWise Control
8.8
Livestorm

Usability

ConnectWise Control
9.5
Livestorm
9.0

Reliability and Availability

ConnectWise Control
9.0
Livestorm

Performance

ConnectWise Control
7.7
Livestorm

Support Rating

ConnectWise Control
8.0
Livestorm
10.0

Online Training

ConnectWise Control
7.5
Livestorm

Implementation Rating

ConnectWise Control
8.0
Livestorm

Scalability

ConnectWise Control
7.0
Livestorm

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