What users are saying about
Top Rated
244 Ratings
12 Ratings
Top Rated
244 Ratings
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Score 7.6 out of 100
12 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Oracle Aconex

It seems that Oracle Aconex is particularly well suited for small to medium-sized businesses. For our company size, at least, Oracle Aconex is more than capable of providing all of the operation management needs that we could ever conceivably need. However, I can see how some of its flaws wouldn't work for a larger company.
Nathan Richardson | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Oracle Aconex
Organize and prioritize service tickets
ConnectWise Manage
7.4
Oracle Aconex
Expert directory
ConnectWise Manage
7.3
Oracle Aconex
Subscription-based notifications
ConnectWise Manage
6.6
Oracle Aconex
ITSM collaboration and documentation
ConnectWise Manage
6.2
Oracle Aconex
Ticket creation and submission
ConnectWise Manage
7.9
Oracle Aconex
Ticket response
ConnectWise Manage
8.0
Oracle Aconex

Self Help Community

ConnectWise Manage
6.3
Oracle Aconex
External knowledge base
ConnectWise Manage
6.6
Oracle Aconex
Internal knowledge base
ConnectWise Manage
6.0
Oracle Aconex

Multi-Channel Help

ConnectWise Manage
5.8
Oracle Aconex
Customer portal
ConnectWise Manage
6.9
Oracle Aconex
IVR
ConnectWise Manage
4.2
Oracle Aconex
Social integration
ConnectWise Manage
4.0
Oracle Aconex
Email support
ConnectWise Manage
6.5
Oracle Aconex
Help Desk CRM integration
ConnectWise Manage
7.5
Oracle Aconex

Construction Project & Field Management

ConnectWise Manage
Oracle Aconex
8.3
Plan distribution & viewing
ConnectWise Manage
Oracle Aconex
7.9
Plan markups & sharing
ConnectWise Manage
Oracle Aconex
9.0
Issue tracking & punchlists
ConnectWise Manage
Oracle Aconex
8.6
Photo documentation
ConnectWise Manage
Oracle Aconex
8.1
Jobsite reports
ConnectWise Manage
Oracle Aconex
8.5
Document sharing
ConnectWise Manage
Oracle Aconex
9.4
RFI tools
ConnectWise Manage
Oracle Aconex
8.8
Collaboration & approvals
ConnectWise Manage
Oracle Aconex
8.1
As-built drawings
ConnectWise Manage
Oracle Aconex
8.3
Mobile app
ConnectWise Manage
Oracle Aconex
7.0
Submittal design and management
ConnectWise Manage
Oracle Aconex
8.0

Estimating

ConnectWise Manage
Oracle Aconex
8.5
Takeoff tools
ConnectWise Manage
Oracle Aconex
9.0
Job costing
ConnectWise Manage
Oracle Aconex
8.5
Cost databases
ConnectWise Manage
Oracle Aconex
8.5
Cost calculator
ConnectWise Manage
Oracle Aconex
8.5
Bid creation
ConnectWise Manage
Oracle Aconex
8.0

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Oracle Aconex

  • Anything can be easily managed from any mobile device, no matter if it is iPhone or Android.
  • It is a self sufficient platform incorporating cost and schedule with drawings and construction models.
  • It allows us to create digital operation and maintenance manuals necessary for seamless handover.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Oracle Aconex

  • Mail close out features.
  • Document searching.
  • Document selection for transmittal.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Oracle Aconex

Oracle Aconex 9.0
Based on 4 answers
We're delighted with Oracle Aconex's functionality, UX, capabilities, and feature offerings. The only thing that keeps us from giving it a perfect 10/10 is the price. There are other options out there that won't burn as deep of a hole in your pocket, but then again, you get what you pay for.
Nathan Richardson | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Oracle Aconex

I am currently using file sharing such as Egnyte and ShareFile which are useful but don't have much of a transmittal or inmail functionality so I can't really speak to other products in the same league as Aconex. I don't typically like proprietary contractor solutions due to their non-neutrality and embedded agendas, which often are not consistent with the owner's interests.
Mark Potter | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Oracle Aconex

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Oracle Aconex

  • Increased accountability for all tracked areas within the platform is very beneficial in our case.
  • A visible increase in process management quality could be noticed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Aconex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Oracle Aconex
8.8

Likelihood to Renew

ConnectWise Manage
10.0
Oracle Aconex

Usability

ConnectWise Manage
8.0
Oracle Aconex

Reliability and Availability

ConnectWise Manage
9.1
Oracle Aconex

Performance

ConnectWise Manage
8.1
Oracle Aconex

Support Rating

ConnectWise Manage
2.8
Oracle Aconex
9.0

Online Training

ConnectWise Manage
6.2
Oracle Aconex

Implementation Rating

ConnectWise Manage
1.0
Oracle Aconex

Scalability

ConnectWise Manage
8.0
Oracle Aconex

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