What users are saying about
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298 Ratings
2 Ratings

ConnectWise Manage

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298 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

TeamWave

Only if you are constrained on cost and you need a good user experience.
Vikas Manhas | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
6.8
TeamWave
Organize and prioritize service tickets
ConnectWise Manage
7.3
TeamWave
Expert directory
ConnectWise Manage
6.4
TeamWave
Subscription-based notifications
ConnectWise Manage
6.0
TeamWave
ITSM collaboration and documentation
ConnectWise Manage
6.3
TeamWave
Ticket creation and submission
ConnectWise Manage
6.9
TeamWave
Ticket response
ConnectWise Manage
7.7
TeamWave

Self Help Community

ConnectWise Manage
6.8
TeamWave
External knowledge base
ConnectWise Manage
8.2
TeamWave
Internal knowledge base
ConnectWise Manage
5.3
TeamWave

Multi-Channel Help

ConnectWise Manage
5.4
TeamWave
Customer portal
ConnectWise Manage
6.4
TeamWave
IVR
ConnectWise Manage
8.0
TeamWave
Social integration
ConnectWise Manage
1.0
TeamWave
Email support
ConnectWise Manage
6.8
TeamWave
Help Desk CRM integration
ConnectWise Manage
4.5
TeamWave

Sales Force Automation

ConnectWise Manage
TeamWave
8.0
Customer data management / contact management
ConnectWise Manage
TeamWave
10.0
Workflow management
ConnectWise Manage
TeamWave
6.0
Opportunity management
ConnectWise Manage
TeamWave
10.0
Integration with email client (e.g., Outlook or Gmail)
ConnectWise Manage
TeamWave
6.0

CRM Project Management

ConnectWise Manage
TeamWave
8.0
Task management
ConnectWise Manage
TeamWave
10.0
Billing and invoicing management
ConnectWise Manage
TeamWave
8.0
Reporting
ConnectWise Manage
TeamWave
6.0

CRM Reporting & Analytics

ConnectWise Manage
TeamWave
6.0
Forecasting
ConnectWise Manage
TeamWave
5.0
Pipeline visualization
ConnectWise Manage
TeamWave
9.0
Customizable reports
ConnectWise Manage
TeamWave
4.0

Customization

ConnectWise Manage
TeamWave
6.0
Custom fields
ConnectWise Manage
TeamWave
7.0
API for custom integration
ConnectWise Manage
TeamWave
5.0

Platform

ConnectWise Manage
TeamWave
3.0
Mobile access
ConnectWise Manage
TeamWave
3.0

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Vikas Manhas | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Vikas Manhas | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 1.3
Based on 25 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

TeamWave

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 5.4
Based on 24 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

TeamWave

TeamWave 8.0
Based on 1 answer
As the organization scale and capability increases and the cost is not a constraint.
Vikas Manhas | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 7 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

TeamWave

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 1.0
Based on 13 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

TeamWave

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 4.5
Based on 32 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

TeamWave

TeamWave 10.0
Based on 1 answer
Responsive and solution oriented.
Vikas Manhas | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 5.0
Based on 8 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

TeamWave

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 8 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Charlie Meyer | TrustRadius Reviewer

TeamWave

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

TeamWave

TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Vikas Manhas | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 1.0
Based on 7 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

TeamWave

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

TeamWave

  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Vikas Manhas | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$35 Per Tech Per Month

ConnectWise Manage Editions & Modules

Edition
Subscription$35.001
  1. Per Tech Per Month
Additional Pricing Details

TeamWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TeamWave Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Manage
5.6
TeamWave
8.0

Likelihood to Renew

ConnectWise Manage
1.3
TeamWave

Usability

ConnectWise Manage
5.4
TeamWave
8.0

Reliability and Availability

ConnectWise Manage
8.0
TeamWave

Performance

ConnectWise Manage
1.0
TeamWave

Support Rating

ConnectWise Manage
4.5
TeamWave
10.0

Online Training

ConnectWise Manage
5.0
TeamWave

Implementation Rating

ConnectWise Manage
1.0
TeamWave

Scalability

ConnectWise Manage
1.0
TeamWave

Add comparison