ConnectWise RMM vs. Power Admin PA Server Monitor

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

Power Admin PA Server Monitor works great for our needs. We do however wish that it worked for Linux Operating Systems.

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• Alerts us when a server, storage device, or network device goes offline.
• Alerts us when a critical service running on a server stops running.
• Alerts us if files change, are removed, or are created.
• Alerts us if an unauthorized file type has been created on a monitored system
• Generate up-time reports for Executives.

Incentivized

• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

• It does have bulk settings tools to set up bulk settings for multiple devices, but to me it could be a bit easier to use. However, I ran into a snag and reached out to support and they are great.
• It does not support Linux Operating Systems.

Incentivized

Excellent product, easy to use, many features, and fast/excellent support.

Incentivized

It is an excellent product that is much easier to use than many other open source type offerings. Easy learning curve.

Incentivized

Very fast, knowledgeable, and helpful support.

Incentivized

Overall it is an easy install and setup and their support is very fast and helpful

Incentivized

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

We tried some open source solutions. But, they were much more difficult to set up and maintain. PA is easy to use "out of the box". We looked at other paid solutions also, but they were cost prohibitive, since we are a small institution.

Incentivized

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized

• It has decreased our critical services downtime, because we are able to VPN in and fix issues as soon as Power Admin alerts us of an issue. ROI has been excellent.
• It allows us to catch issues before they become critical by alerting us on errors that show up in our Event Logs.

Incentivized