ScreenConnect vs. GoTo Meeting vs. TeamViewer

ScreenConnect

1199 Reviews and Ratings

GoTo Meeting

1903 Reviews and Ratings

TeamViewer

2762 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score 8.4 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
GoTo Meeting	Score 8.6 out of 10	N/A	From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.	$12 Per Organizer / Per Month for 150 Participants [billed annually]
TeamViewer	Score 8.6 out of 10	N/A	Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.	$24.90 per month (billed annually) 1 Licensed User

Pricing

ScreenConnect

GoTo Meeting

TeamViewer

Editions & Modules

One: $39
per month
Standard: $59
per month
Premium: $69
per month

Professional: $12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business: $16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise: Custom Pricing
3,000 Participants

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Offerings

Pricing Offerings
ScreenConnect	GoTo Meeting	TeamViewer
Free Trial
Yes	Yes	Yes
Free/Freemium Version
No	No	Yes
Premium Consulting/Integration Services
No	No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Pricing available by monthly or annual subscription, with discounts for annual commitments.

—

More Pricing Information

Pricing Info

Community Pulse
	ScreenConnect	GoTo Meeting	TeamViewer
Considered Multiple Products	ScreenConnect Verified User Anonymous Chose ScreenConnect Very inexpensive for agent licences annual, no costs per device and no on-site hardware to maintain. Incentivized Helpful? Verified User Anonymous Chose ScreenConnect ScreenConenct is easier to use and simply allows you to connect easily. ScreenConnect also allows you to save the access session or make it a one off session. LogMeIn always wanted to save the session and sometimes the customer could get lost in the shuffle. Incentivized Helpful? Verified User Anonymous Chose ScreenConnect AnyDesk, TeamViewer and Chrome Remote Desktop Incentivized Helpful? Verified User Anonymous Chose ScreenConnect We prefer ScreenConnect as it is much better for an MSP with thousands of client machines, the other options don't provide an easy way of accessing a machine quickly enough. We have also had an issue with the other software's reliability to connect. ScreenConnect's integration … Incentivized Helpful? Verified User Anonymous Chose ScreenConnect Although ScreenConnect is more expensive than the competition, you get what you pay for. ScreenConnect is easy to use as an admin, and end user. It is easy to set up and configure, and it allows you to quickly view the status of devices and access them remotely from one dashboard Incentivized Helpful? Verified User Anonymous Chose ScreenConnect I used anydesk when i was in my previous company. I dont know much about anydesk, but it was almost similar to this. Most of the features that are there in ScreenConnect are also there in anydesk. Incentivized Helpful? Verified User Anonymous Chose ScreenConnect Its lightweight and it is slightly cheaper than TeamViewer at least at the time of buying ScreenConnect. But we are exploring any desk and splash top again. Incentivized Helpful? Rick Castellini Owner Chose ScreenConnect For cost and management capabilities, I found ScreenConnect to be the best option. Some of the other services offered easier connection opportunities for my clients, but overall, I liked the tools and price point of ScreenConnect. Incentivized Helpful? Verified User Anonymous Chose ScreenConnect TeamViewer is more more limited than what ConnectWise ScreenConnect offers. ConnectWise ScreenConnect has more trust built into it by installing running processes on the client computers. The tools work reliably and TeamViewer is not the better choice for use across multiple … Incentivized Helpful? Verified User Anonymous Chose ScreenConnect I think ConnectWise ScreenConnect is by far the superior product to all of these. It is way ahead and does do not even come close. It has way more options and features and is much easier to use and manage. Incentivized Helpful? Jonathan Armstrong Senior Systems Officer Chose ScreenConnect I prefer ScreenConnect's ability to self-host. Incentivized Helpful? Michael Nelson Owner Chose ScreenConnect ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control … Incentivized Helpful? KM Kenny McGarrity IT Infrastructure Manager Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Incentivized Helpful? Verified User Anonymous Chose ScreenConnect ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue. ConnectWise Control is a faster solution however we did experience crashes every now and again. Incentivized Helpful? Verified User Anonymous Chose ScreenConnect TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey. Incentivized Helpful? EM Eric Milles Help Desk Manager Chose ScreenConnect We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and … Incentivized Helpful? BN Ben Nichols System Administrator Chose ScreenConnect Would recommending ScreenConnect over others Incentivized Helpful? Cameron Rainey Director Of Business Development Chose ScreenConnect ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs. Incentivized Helpful? Verified User Anonymous Chose ScreenConnect In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are … Incentivized Helpful? Ian Hansen Client Success Manager Chose ScreenConnect We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs. Incentivized Helpful? TV Truc Vo Sr. System Admin Chose ScreenConnect ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a … Incentivized Helpful? MG Miguel Garcia System Administrator Chose ScreenConnect To be honest it holds it's own against Teamviewer, Teams, Timbuktu, Anydesk etc, but has nothing that makes it better or worse. Incentivized Helpful? Adam Friedli Level 2 Support Analyst Chose ScreenConnect RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall. As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and … Incentivized Helpful? Evan Kent Legal RSC Level 2 Engineer Chose ScreenConnect ConnectWise works very well. As well as any other remote connection software I have used. It's biggest draw back is lack of support for Chrome/Mobile OS's. This is something that a competitor I have used does very well and it be great if they added this in the future. I am … Incentivized Helpful? Verified User Anonymous Chose ScreenConnect There's no comparison. ConnectWise Control is the clear winner. The interface is much more intuitive and easy to use. Incentivized Helpful?	GoTo Meeting SM Sampad Mahato Software Developer Chose GoTo Meeting It is easy to use and works well for small meetings. Zoom has more features, but GoTo Meeting is simpler and cheaper. We chose it because it’s a good fit for our needs. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting GoTo Meeting is very similar to DialPad. GoTo Meeting and Dialpad are both cloud-based communication but are very different from one another. Theres less guess work in how to use GoTo Meeting, whereas the Dialpad app took a while getting used to. While I have enjoyed both, … Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting GoTo Meeting is a simpler product and easier to use than teams however it is lacking is some of the features that teams has mainly integration with the rest for the office 365 suite. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting Very basic and will require you to likely user other software. I think this is why people prefer to use teams because they can do so much in one place. It is way more than just conferencing. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting GoTo Meeting is more cross-platform compatible as compared to most of the other alternatives, the interface is more User friendly as compared to most of the other alternatives, it is more affordable as compared to most of the other alternatives, the process of accessing it is … Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting I find GoTo Meeting sleeker and more professional in it's interface, the connection seems more stable as well. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting GoTo Meeting is cheaper but in general, both systems are comparable. Webex is also intuitive and offers good audio and video quality as well as basic online meeting features like screen sharing, whiteboard etc. We used GoTo Meeting with some external companies who find Webex … Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting GoTo Meeting was more affordable and easier to implement than these options. Incentivized Helpful? Suresh Kumar Subramaniam Business Development Manager Chose GoTo Meeting Microsoft Teams and Skype are really costly than GoTo Meeting. Only GoTo Meeting is best for online weekly or daily review calls. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting It was highly recommend and proven to have great quality and easy features for all age employees that I have. Also can be useful on the go and on your cellphone Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting GoTo Meeting is easier to use, with a focus on streamlined controls. The clean and less cluttered meeting environment makes it easier to get things done. The pricing of GoTo Meeting is more competitive than Zoom making it a better option for small businesses like mine. All in … Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting Zoom Workplace Incentivized Helpful? Meagan Peters, CHDM Senior Account Manager Chose GoTo Meeting We find that Google Meet doesn't integrate well externally and you can't managed attendee lists, keep them private, manage follow ups with a record on Google Meet. It's a great service to use for meeting locally with internal collogues but just doesn't meet our needs as our … Incentivized Helpful? DK Dipak Kapure IT executive Chose GoTo Meeting We choose GoTo Meeting over Zoom due to pricing only. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting At first, I never thought that this platform is existing because I have been exposed to different platform before, not until I was employed in my current company and I can say that it helps me to communicate with my colleague . If there's an urgent concern regarding the task, I … Incentivized Helpful? Ch Shahryar Fazal Business Development Chose GoTo Meeting Skype doesn't allow as many integration as in GoTo Meeting e.g Calendar Integration with emails Auto email to participants Incentivized Helpful? Muhammad Imtiaz IT Business analyst Chose GoTo Meeting GoTo Meeting is good for small organizations. For my personal use I prefer google meet but for professional use I like to use GoTo Meeting. It gives a good quality video and audio which is something that make you compare the product with other similar products. The free … Incentivized Helpful? Kenneth Cameron Principal Managing Partner Chose GoTo Meeting GoTo Meeting is substantially better. Much more reliable and easier for participants to join. We have never had a "zoombomb" with GoTo Meeting but we did with Zoom working with a prospective investor. It was hard to come back from what the client saw! Zoom is not an option for … Incentivized Helpful? Ashley Love System Administrator Chose GoTo Meeting GoTo Meetings has no time limit for sessions with more than x attendees. GoTo Meetings provides an easy way to allow attendees to share their screens. GoTo Meeting does not require membership/license/registration attendees; they are not required to download the desktop … Incentivized Helpful? Harish Lakhotiya SAP Senior consultant Chose GoTo Meeting easy to use, for easy collaboration Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting For meetings, it stacks reasonably well, although pricey for larger firms. Incentivized Helpful? JH Jeremy Herman Engineer Chose GoTo Meeting Many times, it seems like GoTo Meeting requires less bandwidth to run. We noticed with a few test machines that if you have over twenty video streams, this product could handle the load better than if we used Microsoft Teams and had many video streams. Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting Our CIO made the decision - all the products work well. He travels a lot and preferred the GoTo Meeting mobile app over the other applications' mobile capability. The cost basis was similar to both Zoom and Microsoft Teams. Our users had familiarity with GoTo Meeting which … Incentivized Helpful? Verified User Anonymous Chose GoTo Meeting I also love that GoTo Meeting has a mobile app for working on the go. If your WiFi isn't working well, you can also dial in to listen to the meeting. Additionally, if you are not able to join at all, there is a recording feature to ensure you are not missing out. Incentivized Helpful? VK Vaibhav Khot Manager - IT Chose GoTo Meeting We evaluated both Zoom workplace and GoTo Meeting, but then we decided to go with GoTo Meeting due to it's attractive price offering. Incentivized Helpful?	TeamViewer BM Brad Mikes Managing Partner Chose TeamViewer TeamViewer does as much, if not more, for client connectivity. Both allow copious notes for each support connection. Client-based MDM would be a valuable addition for our specific needs. Incentivized Helpful? PB Pradeep Biswas IT officer Chose TeamViewer TeamViewer offers more advanced features than AnyDesk e.g. TeamViewer Dex which automatically tracks user's system performance and provides proactive issue resolution. This feature helps to fix common IT issues automatically and reduces manual intervention. Incentivized Helpful? Verified User Anonymous Chose TeamViewer I have used Anydesk for little over an year and currently using TeamViewer. AnyDesk is a very light software which doesn't require heavy RAM to run also its very stable than TeamViewer most importantly its cheaper than TeamViewer. But TeamViewer stands out in terms of loaded … Incentivized Helpful? MZ Mangesh Zire Project Manager Chose TeamViewer TeamViewer is more trusted and popular remote support solution than AnyDesk Incentivized Helpful? Josefo Cassua IT Engineer Chose TeamViewer Although it is the most expensive on the market, it has many built-in features and, above all, resilience and security. It is much more practical to work with when there is a need to provide constant support to many users.On the downside, I see that it is very dependent on a … Incentivized Helpful? KR Kara Rubenfeld Marketing Director Ecommerce Chose TeamViewer LOGitEASY Incentivized Helpful? Verified User Anonymous Chose TeamViewer 1. AnyDesk stops working in between. And not many users use AnyDesk. It has a complex permission section where users are not able to give remote permissions easily, which consumes time. 2. Zoom Meetings is slow in remote access response and it's time bounded when it comes to a … Incentivized Helpful? Verified User Anonymous Chose TeamViewer TeamViewer is a go-to product for almost all newbies and smaller organizations, allowing multiple simultaneous connections and the ability to transfer files, letting you serve multiple clients at once. Incentivized Helpful? Scott Anderson CIO Chose TeamViewer Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. … Incentivized Helpful? DG Damian Gillies President Chose TeamViewer TeamViewer is easier to use at a large scale for me. Incentivized Helpful? Verified User Anonymous Chose TeamViewer TeamViewer is easier to use, has a better UI that I can control more easily than others, is faster, and I think it uses less bandwidth than others. Also, 5 stars for me, it has a better chat display that can be shown or hidden according to our needs during the remote session. … Incentivized Helpful? CB Chris Beckel Operations Manager Chose TeamViewer Saw several other users comment and praise TeamViewer, saw they had a "free" option, downloaded it, and started using it; it fits our needs well. Incentivized Helpful? TH Tony Higgins CIS Manager Chose TeamViewer Compared to the RMM features of NinjaOne, Datto RMM, and N-Able, TeamViewer's RMM toolkit is thinner and less automated. The TeamViewer RMM features are not as robust as those of dedicated RMM platforms, like the ones I mentioned above. This is an important point to keep in … Incentivized Helpful? Verified User Anonymous Chose TeamViewer MS Teams is good, but not on all our devices. We also experience more latency issues with MS Teams. TeamViewer has a small footprint on the devices and just seems to work. Incentivized Helpful? Verified User Anonymous Chose TeamViewer For mobile, TeamViewer was much better, especially since some of them don't support mobile devices at all. Performance seems to be generally better than AnyDesk and on par with ScreenConnect in both performance and the feature set. One system not in the list above is RustDesk. … Incentivized Helpful? MS Mayur Sawant IT Executive Chose TeamViewer We choose TeamViewer over AnyDesk due to its advanced and more secured features. It also offered us better pricing on corporate licensing. Incentivized Helpful? FT Franklin Tong IT Support Technician Chose TeamViewer TeamViewer is superior with remote assistance when our user is at statile site where there is no VPN tunnel implemented. All we have to do instead is just send users an email with the invitation for remote access, and we can assist those who have trouble. Highly recommended … Incentivized Helpful? Verified User Anonymous Chose TeamViewer TeamViewer has a stronger more stable connection for accessing other devices such as mobile devices. I tried adding mobile devices into teams meetings using my teams account, however the presentation has not always been the best. Incentivized Helpful? Verified User Anonymous Chose TeamViewer TeamViewer is a little more robust than many of the other options that we have compared it to. The patching and package deployment option alone sets it apart. The ability to conduct file transfers from machine to machine also gives it an edge where other options have come up … Incentivized Helpful? Verified User Anonymous Chose TeamViewer Pricing wise, the TeamViewer license is a lot more costly, but makes up for it in feature-richness and reliability. Pulseway has the benefit of having the possibility to keep an eye the IT infrastructure so you can catch things before they go wrong but our main focus was a … Incentivized Helpful? Verified User Anonymous Chose TeamViewer Anydesk is a great tool but TeamViewer is already established at our organization and switch would require software re-installation for each managed computer. Incentivized Helpful? Verified User Anonymous Chose TeamViewer Found TeamViewer expensive compared to other services, but it does work efficiently. LogMeIn has become incredibly expensive, hence moving away from them. Splashtop is more cost-effective but perhaps not quite so reliable. Incentivized Helpful? Suraj Varma Sr. Network Security Engineer Chose TeamViewer Easy setup process and its multiple features. Incentivized Helpful? Verified User Anonymous Chose TeamViewer End-to-end and transport encryption, Multi-factor authentication, Secure transfer of patches, logs, configuration files, and backups during support sessions or deployments. Incentivized Helpful? HS Harshal Shah Engineering Chose TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better … Incentivized Helpful?

Features

ScreenConnect

GoTo Meeting

TeamViewer

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	ScreenConnect 8.3 Ratings 5% above category average	GoTo Meeting - Ratings	TeamViewer 8.7 Ratings 3% above category average
Screen sharing	9.80 Ratings	00 Ratings	00 Ratings
File transfer	8.60 Ratings	00 Ratings	8.80 Ratings
Instant message	8.30 Ratings	00 Ratings	8.70 Ratings
Secure remote access with Smart Card authentication	7.00 Ratings	00 Ratings	00 Ratings
Access to sleeping/powered-off computers	6.70 Ratings	00 Ratings	7.30 Ratings
Over-the-Internet remote session	10.00 Ratings	00 Ratings	00 Ratings
Initiate remote control from mobile	7.10 Ratings	00 Ratings	00 Ratings
Remote management of servers & workstations	9.00 Ratings	00 Ratings	00 Ratings
Remote Active Directory® management	9.10 Ratings	00 Ratings	00 Ratings
Centralized management dashboard	7.80 Ratings	00 Ratings	00 Ratings
Session record	8.10 Ratings	00 Ratings	8.40 Ratings
Annotations	7.80 Ratings	00 Ratings	8.00 Ratings
Monitoring and Alerts	9.00 Ratings	00 Ratings	00 Ratings
Multi-platform remote control	8.40 Ratings	00 Ratings	00 Ratings

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting 8.1 Ratings 3% above category average	TeamViewer - Ratings
High quality audio	00 Ratings	8.80 Ratings	00 Ratings
High quality video	00 Ratings	8.70 Ratings	00 Ratings
Low bandwidth requirements	00 Ratings	7.10 Ratings	00 Ratings
Mobile support	00 Ratings	8.00 Ratings	00 Ratings

Screen Sharing

Comparison of Screen Sharing features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting 8.2 Ratings 4% above category average	TeamViewer - Ratings
Desktop sharing	00 Ratings	8.20 Ratings	00 Ratings
Whiteboards	00 Ratings	8.10 Ratings	00 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting 8.1 Ratings 1% below category average	TeamViewer - Ratings
Calendar integration	00 Ratings	8.00 Ratings	00 Ratings
Meeting initiation	00 Ratings	8.40 Ratings	00 Ratings
Integrates with social media	00 Ratings	7.70 Ratings	00 Ratings
Record meetings / events	00 Ratings	8.10 Ratings	00 Ratings
Slideshows	00 Ratings	8.10 Ratings	00 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting 8.2 Ratings 2% above category average	TeamViewer - Ratings
Live chat	00 Ratings	8.30 Ratings	00 Ratings
Audience polling	00 Ratings	8.10 Ratings	00 Ratings
Q&A	00 Ratings	8.30 Ratings	00 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting 8.1 Ratings 1% above category average	TeamViewer - Ratings
User authentication	00 Ratings	8.00 Ratings	00 Ratings
Participant roles & permissions	00 Ratings	8.20 Ratings	00 Ratings
Confidential attendee list	00 Ratings	8.20 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting - Ratings	TeamViewer 8.7 Ratings 0% above category average
Role-based user permissions	00 Ratings	00 Ratings	8.70 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting - Ratings	TeamViewer 8.0 Ratings 0% below category average
Third-party software integrations	00 Ratings	00 Ratings	8.00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	ScreenConnect - Ratings	GoTo Meeting - Ratings	TeamViewer 8.4 Ratings 4% above category average
Attended device access	00 Ratings	00 Ratings	9.00 Ratings
Unattended device access	00 Ratings	00 Ratings	8.50 Ratings
Mobile device access	00 Ratings	00 Ratings	7.80 Ratings
Virtual device access	00 Ratings	00 Ratings	8.40 Ratings
Multiple-display support	00 Ratings	00 Ratings	8.30 Ratings
Multiple concurrent sessions	00 Ratings	00 Ratings	8.30 Ratings

Best Alternatives
	ScreenConnect	GoTo Meeting	TeamViewer
Small Businesses	Getscreen.me Score 9.7 out of 10	Whereby Score 9.9 out of 10	Getscreen.me Score 9.7 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.6 out of 10	JioMeet Score 9.8 out of 10	Action1 Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.6 out of 10	Webex Meetings Score 8.7 out of 10	Remote Desktop Manager Score 9.6 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	ScreenConnect	GoTo Meeting	TeamViewer
Likelihood to Recommend	8.8 (0 ratings)	8.2 (0 ratings)	8.7 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)	7.5 (0 ratings)	8.2 (0 ratings)
Usability	8.9 (0 ratings)	5.0 (0 ratings)	9.0 (0 ratings)
Availability	10.0 (0 ratings)	9.1 (0 ratings)	9.1 (0 ratings)
Performance	10.0 (0 ratings)	9.1 (0 ratings)	9.1 (0 ratings)
Support Rating	8.2 (0 ratings)	7.6 (0 ratings)	9.5 (0 ratings)
In-Person Training	- (0 ratings)	- (0 ratings)	9.1 (0 ratings)
Online Training	7.5 (0 ratings)	7.3 (0 ratings)	9.1 (0 ratings)
Implementation Rating	10.0 (0 ratings)	8.9 (0 ratings)	8.8 (0 ratings)
Configurability	10.0 (0 ratings)	4.5 (0 ratings)	9.1 (0 ratings)
Ease of integration	- (0 ratings)	3.0 (0 ratings)	9.1 (0 ratings)
Product Scalability	10.0 (0 ratings)	9.0 (0 ratings)	9.1 (0 ratings)
Vendor post-sale	10.0 (0 ratings)	4.0 (0 ratings)	8.4 (0 ratings)
Vendor pre-sale	5.0 (0 ratings)	10.0 (0 ratings)	9.1 (0 ratings)

User Testimonials
	ScreenConnect	GoTo Meeting	TeamViewer
Likelihood to Recommend	I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well. Incentivized Adam Friedli Level 2 Support Analyst Read full review	Microsoft Teams has always given us issues if we run an extensive meeting with more than 30 participants. Often, HR would train many people at once, and call quality would degrade or crash. This provides a good alternative when Teams is not working correctly, but we must continue orientation or training. It is inappropriate for all meetings since we are embedded in the Microsoft ecosystem, and Teams integrates well with SharePoint. Incentivized JH Jeremy Herman Engineer Read full review	Helpful for organized IT teams supporting multiple manufacturing warehouse zones. Useful for training, auditing, and meeting ISO/quality or compliance documentation requirements. False positives can lock users out unexpectedly, particularly common when supporting remote home users. Session connections can be interrupted, which is painful when configuring warehouse automation systems and printers that require a restart. Incentivized TH Tony Higgins CIS Manager Read full review
Pros	Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients. Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great. Persistent - "always on" connections with screen capture. Great User Interface and chat works exceptionally well. Incentivized JH Jonathan Hanson Owner Read full review	Calendar Scheduling: It prepares us for all meetings, automatically sends reminders, and ensures we never miss a meeting. Ease of Scheduling: Scheduling a meeting is straightforward and saves us a lot of time. The screen-sharing feature allows us to present documents and plans effortlessly during client calls. We use the recording feature extensively for training purposes, especially for the onboarding of new members. Incentivized Verified User Anonymous Read full review	Quick support is an nice feature to make it easy for the end user to download and use Easy to connect using numbers The connection is always good when connected to an end user The tool is easy to use, the buttons are easy to understand what the use for it is Incentivized Sander de Beus IT Service Coördinator Read full review
Cons	If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option. Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired. Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop. The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great. Incentivized Mike Vaughan AWS Infrastructure Architect - Contractor Read full review	Lack of security updates (Not sure if they are taking care of but they should make users aware of it frequently) Brand recognition improvement (Specifically in the US market where many customers still prefer Zoom) Many prospects still consider GoTo as a legacy platform compared to Meet, Teams, Zoom. This is not a missing feature but GoTo team should really position themselves as innovative rather than pre-existing perceived notion of being legacy. Verified User Anonymous Read full review	Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer. There are a small number of ways that a user is allowed to change the interface on the device. Some minor increases in difficulty with advanced functions of the application. Incentivized Juan Lopez Software Engineer Read full review
Likelihood to Renew	I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality) Incentivized CL Craig Lockley VP of IT & Innovation Read full review	We used other software like goto meetings but found it best because of its user friendly interface and easy interfacing. It helped us in COVID and now we can say we are depending on it and love it. We recommend it to our friends company and they are also using it. It is very affordable and easy to integrate with system Incentivized Asif Ali Khan Software company Read full review	As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow. Justin Kuhlman Owner Read full review
Usability	If you're a support noobie or a seasoned admin, this product is everything you are looking for. Join with a code - CHECK! Hop onto a permanent session installed on a PC/Server - YOU GOT IT! Wake up a remote sleeping computer - no problem. Need to customize access to different roles in your organization - BUILT RIGHT IN! Incentivized KM Kenny McGarrity IT Infrastructure Manager Read full review	The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate. Incentivized Rusty Angell Field Correspondent Read full review	Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect. Incentivized RH Richard Hogan Engineering Technician Read full review
Reliability and Availability	In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream. Incentivized EM Eric Milles Help Desk Manager Read full review	This application has always been available. Never an issue Incentivized Erin Easterberg Director of Billing & accounts receivable Read full review	We get what we need with our TeamViewer licence. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Performance	It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session. Incentivized Tresha Ivey Project Manager Read full review	This application is fast. Loads fast, no stall Incentivized Erin Easterberg Director of Billing & accounts receivable Read full review	Steady connection and easy quick connect and disconnect Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Support Rating	There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times Incentivized Bradley Jones Co-Owner Read full review	When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us. Incentivized Parker O'Very Marketing Operations Read full review	The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate. Incentivized Clint Freeman Software Engineer Read full review
In-Person Training	No answers on this topic	No answers on this topic	As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Online Training	the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed. Incentivized Betsy Sauther IT Support Coordinator Read full review	No answers on this topic	I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral. Jordan Paquette IT Support Technician Read full review
Implementation Rating	ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing Incentivized CL Craig Lockley VP of IT & Innovation Read full review	It was very easy and self-explanatory. Incentivized James Roy Office Manager Read full review	TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well. Incentivized J Rio Fultz CEO Read full review
Alternatives Considered	We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines. Incentivized EM Eric Milles Help Desk Manager Read full review	GoTo Meetings has no time limit for sessions with more than x attendees. GoTo Meetings provides an easy way to allow attendees to share their screens. GoTo Meeting does not require membership/license/registration attendees; they are not required to download the desktop application. They can attend from the web if they choose to do so. Incentivized Ashley Love System Administrator Read full review	Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. ScreenConnect was not a good fit for us and did not seem to work well. Incentivized Scott Anderson CIO Read full review
Scalability	As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool Incentivized Michael Dodd Support Resource and Community Manager Read full review	No answers on this topic	I've rarely had problems with the product. Mike Robinson Internet Director / UNIX Administrator Read full review
Return on Investment	Quite simply our business could not function without a form of remote control software. Control has done an amazing job at filling a core foundation pillar of our business model as an MSP, having some clients in very remote destinations, we can still service them through the use of Control. We pay per technician for an unlimited number of endpoints, and this pricing model has served us very admirably. As a smaller startup MSP, the cost of paying per endpoint would only serve to hurt our growth. Being able to pay a flat rate based on staffing is very desirable. The whole experience using Control is polished and speedy. I couldn't imaging going back to a slower solution, the value Control brings is palpable in our business model. Incentivized AH Andrew Haskell Owner & Lead Technician Read full review	It has improved the efficiency of our sales meetings, allowing us to close deals faster and with greater clarity. There has been a 15% increase in our sales conversion rates. The ability to effectively conduct in-house training has improved team productivity and reduced costs associated with in-person training. Incentivized Verified User Anonymous Read full review	It took about 3 months. Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems. Remotely accessing devices in our office allows employees to stay productive while working from home. TeamViewer helps us to collaborate with other firms for projects we're doing. Incentivized AR Akshat Rana Technical Support Read full review
ScreenShots	ScreenConnect Screenshots	GoTo Meeting Screenshots	TeamViewer Screenshots