9 Ratings
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Score 7.2 out of 100
17 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes works well for BGP monitoring (e.g. watching for hijacks, monitoring external reachability, etc.). If you are already using a tool to perform these functions like BGPmon, going with ThousandEyes can absorb a lot of those features and save on OpEx compared to running two different tools. ThousandEyes also does a great job with reports. A great example of this is tracking availability/uptime. You can build reports including information like "what percentage of time was I not down" and put together reports about how many nines you had last month and pat yourself on the back. If you didn't have a great month, it's possible to isolate incidents that may have led to that reduced uptime, and help yourself find leverage for upgrades or enhancement. As with any tool, ThousandEyes is not going to be a good fit for your organization if only one or two individuals are ever going to use it. At its core, it really shines as a collaborative troubleshooting tool; if you're the only one troubleshooting through ThousandEyes and other people or departments are using other tools, its usefulness starts to fade a bit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Continuum Command, a ConnectWise solution
ThousandEyes
8.3
Network monitoring
Continuum Command, a ConnectWise solution
ThousandEyes
8.4
Baseline threshold calculation
Continuum Command, a ConnectWise solution
ThousandEyes
8.8
Alerts
Continuum Command, a ConnectWise solution
ThousandEyes
9.0
Network capacity planning
Continuum Command, a ConnectWise solution
ThousandEyes
7.4
Network mapping
Continuum Command, a ConnectWise solution
ThousandEyes
9.1
Customizable reports
Continuum Command, a ConnectWise solution
ThousandEyes
8.7
Wireless infrastructure monitoring
Continuum Command, a ConnectWise solution
ThousandEyes
6.4

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

ThousandEyes

  • Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
  • Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
  • Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
  • Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
Kevin Duffey | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

ThousandEyes

  • The EndPoint agent (client installed on the user's PC) has very limited functionality, mostly only to monitor web (HTTP/HTTPS) transactions.
  • Synthetic monitoring only emulates connections to the respective server or other ThousandEyes agents. It does NOT emulate actual end-user transactions.
Manuel Ayala | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

ThousandEyes

ThousandEyes 9.6
Based on 3 answers
The support team of ThousandEyes is very cooperative and also they provide solutions very quickly with extensive reasoning for sticking on a particular path. I have personally interact many times and get explanatory solutions for my queries and concern. So overall, they work well with great knowledge and expertise in their field.
Shashank Pathak | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes stands out from its competition on the below points:1) Their endpoint stability and robustness are better than other tools, which ensures that we detect even minor disruption in our services.2) Reporting & Alerting in ThousandEyes is far better than its competitors. 3) ThousandEyes' gui is web-based, with an easy to use design.4) It can integrate well with other interfaces, hence making it adjustable to your current setup.
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

ThousandEyes

  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
Anonymous | TrustRadius Reviewer

Screenshots

Continuum Command, a ConnectWise solution

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
ThousandEyes
9.3

Support Rating

Continuum Command, a ConnectWise solution
ThousandEyes
9.6

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