What users are saying about
6 Ratings
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Top Rated
790 Ratings
6 Ratings
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Score 9.3 out of 100

DocuSign

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Top Rated
790 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Contract Monitoring

    8.3

    ContractZen

    83%

    DocuSign

    Feature Set Not Supported
    N/A
    ContractZen ranks higher in 4/4 features

    Contract database

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Contract search

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Contract milestone reminders & alerts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Custom contract reports

    5.3
    53%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ContractZen is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • DocuSign is rated higher in 3 areas: Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    9.3

    ContractZen

    93%
    5 Ratings
    7.1

    DocuSign

    71%
    150 Ratings

    Likelihood to Renew

    9.1

    ContractZen

    91%
    1 Rating
    7.0

    DocuSign

    70%
    12 Ratings

    Usability

    9.7

    ContractZen

    97%
    4 Ratings
    10.0

    DocuSign

    100%
    10 Ratings

    Availability

    ContractZen

    N/A
    0 Ratings
    10.0

    DocuSign

    100%
    5 Ratings

    Performance

    ContractZen

    N/A
    0 Ratings
    10.0

    DocuSign

    100%
    3 Ratings

    Support Rating

    9.3

    ContractZen

    93%
    5 Ratings
    9.7

    DocuSign

    97%
    93 Ratings

    Online Training

    ContractZen

    N/A
    0 Ratings
    10.0

    DocuSign

    100%
    1 Rating

    Implementation Rating

    9.1

    ContractZen

    91%
    2 Ratings
    10.0

    DocuSign

    100%
    13 Ratings

    Product Scalability

    ContractZen

    N/A
    0 Ratings
    10.0

    DocuSign

    100%
    1 Rating

    Likelihood to Recommend

    ContractZen

    ContractZen is perfect for small and medium business where the use case is to manage contracts, get alerts, and track details about contract. ContractZen has other features such as meeting management, eSignatures etc. We focus primarily on contract management and are pleased with it. ContractZen has a lot of competition and many competitors have a full contract lifecycle, which is desirable in large companies. ContractZen does not have a full contract lifecycle process. Full contract lifecycle will have request for comments/proposals, NDA, quotes, implementation proposals etc. go through multiple people, multiple layers of approval etc. and different triggers in the contract would generate different tasks for staff to manage the contract till the contract expires. Large and complex companies have needs that ContractZen may not be suitable for
    Read full review

    DocuSign

    I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
    Read full review

    Pros

    ContractZen

    • The easy storage of contracts is important. Easier than a shared hard drive folder or a jointly administered Excel sheet, both of which we tried to use in the past.
    • The alerts of key contract dates is crucial. Knowing what needs to be terminated or at least considered has saved us money.
    • Simple signing of contracts electronically has saved us money in getting from an agreed to contract to a signed one in minutes.
    Read full review

    DocuSign

    • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
    • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
    • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
    • The recipient can save the document after signing, so they too have their own electronic copy for their records
    Read full review

    Cons

    ContractZen

    • I would like one view of entire client history.
    • It would be nice to put the client information in once and then simply add on contract extensions in the same folder.
    Read full review

    DocuSign

    • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
    • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
    • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
    Read full review

    Pricing Details

    ContractZen

    Starting Price

    $9.5 per month per user

    Editions & Modules

    ContractZen editions and modules pricing
    EditionModules
    ContractZen9.501

    Footnotes

    1. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DocuSign

    Starting Price

    $0

    Editions & Modules

    DocuSign editions and modules pricing
    EditionModules
    Personal151
    Standard402
    Business Pro603
    Advanced SolutionsCustom Pricing4
    Real Starter155
    DocuSign for Realtors356

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ContractZen

    The inexpensive ContractZen saves time and money and is a joy to use
    Read full review

    DocuSign

    I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
    Read full review

    Usability

    ContractZen

    Very user friendly
    Read full review

    DocuSign

    The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
    Read full review

    Reliability and Availability

    ContractZen

    No answers on this topic

    DocuSign

    It does not go down. I have had zero issues with DocuSign, approaching 4 years.
    Read full review

    Performance

    ContractZen

    No answers on this topic

    DocuSign

    Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
    Read full review

    Support Rating

    ContractZen

    The best part about ContractZen is that I needed no support. I had a couple questions in the last 2 years which were answered accurately within hours. Everything has worked as expected.
    Read full review

    DocuSign

    I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
    Read full review

    Online Training

    ContractZen

    No answers on this topic

    DocuSign

    Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
    Read full review

    Implementation Rating

    ContractZen

    The capture of the new contracts is more important than the old contracts, somewhat counterintuitively. Once you start saving time using the electronic signing and retrieval, adding old material is easier. Old material additions fit our annual schedule as we've done them during periods of less administrative work.
    Read full review

    DocuSign

    Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
    Read full review

    Alternatives Considered

    ContractZen

    ContractZen is true value for the money and far more simpler than more advanced systems
    Read full review

    DocuSign

    I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
    Read full review

    Scalability

    ContractZen

    No answers on this topic

    DocuSign

    In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
    Read full review

    Return on Investment

    ContractZen

    • Easier to manage contracts.
    • More contracts are being renewed on a timely basis.
    Read full review

    DocuSign

    • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
    • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
    • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
    Read full review

    Screenshots

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