What users are saying about
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Top Rated
139 Ratings

Conversica

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Top Rated
139 Ratings
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Score 8.2 out of 100
726 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Conversica

Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Maxwell Colburn | TrustRadius Reviewer

LinkedIn Sales Navigator

When targeting very specific companies or decision makers, [LinkedIn] Sales Navigator can work. Most people seem to check their LinkedIn messages and many get notifications on their phones when they get an InMail. There is a certain amount of inherit professionalism and trust with LinkedIn. If my company gave me an unlimited budget I would use it a lot more frequently. It's great to make an introduction or connection, build trust, and send the occasional important message or request.
Liliya Carlage | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

Conversica
LinkedIn Sales Navigator
8.1
Advanced search
Conversica
LinkedIn Sales Navigator
8.6
Identification of new leads
Conversica
LinkedIn Sales Navigator
8.1
List quality
Conversica
LinkedIn Sales Navigator
8.1
List upload/download
Conversica
LinkedIn Sales Navigator
7.6
Ideal customer targeting
Conversica
LinkedIn Sales Navigator
8.1
Load time/data access
Conversica
LinkedIn Sales Navigator
8.1

Sales Intelligence Data Standards

Conversica
LinkedIn Sales Navigator
7.8
Contact information
Conversica
LinkedIn Sales Navigator
7.2
Company information
Conversica
LinkedIn Sales Navigator
8.2
Industry information
Conversica
LinkedIn Sales Navigator
8.0

Data Augmentation & Lead Qualification

Conversica
LinkedIn Sales Navigator
7.7
Lead qualification process
Conversica
LinkedIn Sales Navigator
7.8
Smart lists and recommendations
Conversica
LinkedIn Sales Navigator
7.7
Salesforce integration
Conversica
LinkedIn Sales Navigator
8.2
Company/business profiles
Conversica
LinkedIn Sales Navigator
7.9
Alerts and reminders
Conversica
LinkedIn Sales Navigator
7.1
Data hygiene
Conversica
LinkedIn Sales Navigator
7.4
Automatic data refresh
Conversica
LinkedIn Sales Navigator
7.2
Tags
Conversica
LinkedIn Sales Navigator
8.0
Filters and segmentation
Conversica
LinkedIn Sales Navigator
7.9

Sales Intelligence Email Features

Conversica
LinkedIn Sales Navigator
7.0
Sales email templates
Conversica
LinkedIn Sales Navigator
7.1
Append emails to records
Conversica
LinkedIn Sales Navigator
6.9

Pros

Conversica

  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
John Mitzel | TrustRadius Reviewer

LinkedIn Sales Navigator

  • Customized Account and Contacts search. Improves visibility into target accounts and gives you access to stakeholders in your target companies.
  • Tag your key accounts and contacts as saved leads and get active updates from LinkedIn Sales Navigator on any movements in these leads.
  • Continually expanding and improving our contact database through LinkedIn Sales Naviagtor search and seamless integration with our CRM system
Anonymous | TrustRadius Reviewer

Cons

Conversica

  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
Anonymous | TrustRadius Reviewer

LinkedIn Sales Navigator

  • It would be nice to have better integration from SF with other tools.
  • We often have skewed data since we use two search tools. Discover.org and Sales Navigator. Sometimes the data doesn't always match, and not by a few numbers, but by the thousands occasionally.
  • I'd like to be able to export and import contacts more easily and start drip campaigns to reach out.
Kevin Knudsen | TrustRadius Reviewer

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

LinkedIn Sales Navigator

LinkedIn Sales Navigator 10.0
Based on 2 answers
This question is a no-brainer. The tool is the industry standard for anyone tied to sales and marketing. The name "LinkedIn Sales Navigator" is synonymous with streamlining relevant customer and account data in an easy to use format that is actionable and intelligent. The focus on continuous improvement and richer means of communicating with customers and prospects is evident each time new features are rolled out. The social component of the tool even includes a gamification component to ensure that peers remain relevant among each other, which is refreshing and enjoyable for those who engage the tool on a daily basis.
Michael J. Towle | TrustRadius Reviewer

Usability

Conversica

Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
Anonymous | TrustRadius Reviewer

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 3 answers
It lets you pull people with specific titles in specific areas and with the criteria you choose--job changes, mutual connections based on schools, roles, and companies, etc. It is easy to upload these lists into other software or download and save them to a drive.
Vishakha Rao | TrustRadius Reviewer

Support Rating

Conversica

Conversica 8.7
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
Anonymous | TrustRadius Reviewer

LinkedIn Sales Navigator

LinkedIn Sales Navigator 9.0
Based on 2 answers
The tool speaks for itself, but the support is definitely a significant portion of why we use the tool. The company cares about their customer's success and it shows. We do not have to wait for long periods of time for the support team to respond; they do so in a timely manner, and virtually always with relevant insights and solutions.
Michael J. Towle | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.1
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
Anonymous | TrustRadius Reviewer

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 1 answer
I am unsure of the rollout, as I was not involved. I was an early adopter, and I have had a lot of success with the tool personally at multiple organizations, but I have no idea whether the implementation process encountered any errors. I can personally say that it works, and that I have not encountered significant issues with the tool since adoption, although a few issues like messages showing up as being unread even though they have been opened have been an on-again/off-again issues throughout the past few years. Overall, the company is doing a great job, and our implementation seems to have been effective.
Michael J. Towle | TrustRadius Reviewer

Alternatives Considered

Conversica

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
Anonymous | TrustRadius Reviewer

LinkedIn Sales Navigator

ZoomInfo is a great platform, but I feel that LinkedIn Sales Navigator is the better option because it has the 'social networking' component. We are able to organically develop B2B relationships and then reach out to them when the time feels right. ZoomInfo is excellent for finding contacts, but when you call and/or email them, there might not yet be an online relationship established. With LinkedIn Sales Navigator, we can look at contacts and learn about their interests, education, memberships, etc., and this allows initial communication to be more personal.
Kevan Wilkinson | TrustRadius Reviewer

Return on Investment

Conversica

  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Kathy Cannon | TrustRadius Reviewer

LinkedIn Sales Navigator

  • It is used by almost every one of our SDRs currently, so we are getting well worth the amount of meetings for the price we are paying.
  • We currently are buying more licenses because the product works so well. SDRs that don't have access are getting fewer meetings and have a hard time meeting their quotas.
  • When not all of the SDRs were using the product, we got licenses taken away since the solution was expensive, but luckily utilization is at an all time high right now.
Erika M. Barth | TrustRadius Reviewer

Screenshots

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

LinkedIn Sales Navigator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LinkedIn Sales Navigator Editions & Modules

Edition
Professional79.991
Team134.992
EnterpriseContact sales team
  1. per month
  2. per license
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Conversica
8.2
LinkedIn Sales Navigator
8.7

Likelihood to Renew

Conversica
8.5
LinkedIn Sales Navigator
10.0

Usability

Conversica
9.0
LinkedIn Sales Navigator
8.0

Support Rating

Conversica
8.7
LinkedIn Sales Navigator
9.0

Implementation Rating

Conversica
8.1
LinkedIn Sales Navigator
8.0

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