What users are saying about
152 Ratings
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Top Rated
1026 Ratings
152 Ratings
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Score 8.6 out of 100

LinkedIn Sales Navigator

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Top Rated
1026 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Prospecting

    Conversica

    Feature Set Not Supported
    N/A
    8.0

    LinkedIn Sales Navigator

    80%
    LinkedIn Sales Navigator ranks higher in 6/6 features

    Advanced search

    N/A
    0 Ratings
    8.5
    85%
    174 Ratings

    Identification of new leads

    N/A
    0 Ratings
    8.3
    83%
    172 Ratings

    List quality

    N/A
    0 Ratings
    7.9
    79%
    168 Ratings

    List upload/download

    N/A
    0 Ratings
    6.9
    69%
    113 Ratings

    Ideal customer targeting

    N/A
    0 Ratings
    8.3
    83%
    167 Ratings

    Load time/data access

    N/A
    0 Ratings
    8.4
    84%
    154 Ratings

    Sales Intelligence Data Standards

    Conversica

    Feature Set Not Supported
    N/A
    7.9

    LinkedIn Sales Navigator

    79%
    LinkedIn Sales Navigator ranks higher in 3/3 features

    Contact information

    N/A
    0 Ratings
    7.1
    71%
    151 Ratings

    Company information

    N/A
    0 Ratings
    8.6
    86%
    172 Ratings

    Industry information

    N/A
    0 Ratings
    8.1
    81%
    167 Ratings

    Data Augmentation & Lead Qualification

    Conversica

    Feature Set Not Supported
    N/A
    7.8

    LinkedIn Sales Navigator

    78%
    LinkedIn Sales Navigator ranks higher in 9/9 features

    Lead qualification process

    N/A
    0 Ratings
    7.6
    76%
    129 Ratings

    Smart lists and recommendations

    N/A
    0 Ratings
    7.9
    79%
    151 Ratings

    Salesforce integration

    N/A
    0 Ratings
    7.9
    79%
    126 Ratings

    Company/business profiles

    N/A
    0 Ratings
    8.3
    83%
    165 Ratings

    Alerts and reminders

    N/A
    0 Ratings
    7.5
    75%
    147 Ratings

    Data hygiene

    N/A
    0 Ratings
    7.7
    77%
    147 Ratings

    Automatic data refresh

    N/A
    0 Ratings
    7.6
    76%
    128 Ratings

    Tags

    N/A
    0 Ratings
    7.9
    79%
    123 Ratings

    Filters and segmentation

    N/A
    0 Ratings
    8.2
    82%
    156 Ratings

    Sales Intelligence Email Features

    Conversica

    Feature Set Not Supported
    N/A
    7.3

    LinkedIn Sales Navigator

    73%
    LinkedIn Sales Navigator ranks higher in 2/2 features

    Sales email templates

    N/A
    0 Ratings
    7.3
    73%
    67 Ratings

    Append emails to records

    N/A
    0 Ratings
    7.2
    72%
    64 Ratings

    Attribute Ratings

    • Conversica is rated higher in 2 areas: Likelihood to Renew, Usability
    • LinkedIn Sales Navigator is rated higher in 1 area: Support Rating
    • Conversica and LinkedIn Sales Navigator are tied in 2 areas: Likelihood to Recommend, Implementation Rating

    Likelihood to Recommend

    8.6

    Conversica

    86%
    95 Ratings
    8.6

    LinkedIn Sales Navigator

    86%
    175 Ratings

    Likelihood to Renew

    8.5

    Conversica

    85%
    6 Ratings
    8.0

    LinkedIn Sales Navigator

    80%
    3 Ratings

    Usability

    9.0

    Conversica

    90%
    1 Rating
    8.4

    LinkedIn Sales Navigator

    84%
    5 Ratings

    Support Rating

    8.9

    Conversica

    89%
    137 Ratings
    9.0

    LinkedIn Sales Navigator

    90%
    4 Ratings

    Implementation Rating

    8.0

    Conversica

    80%
    127 Ratings
    8.0

    LinkedIn Sales Navigator

    80%
    3 Ratings

    Likelihood to Recommend

    Conversica

    Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
    Maxwell Colburn | TrustRadius Reviewer

    LinkedIn Sales Navigator

    Flexible Saved Searches: I love how we can save a very complex search created for future use so that we don't have to repeat it again and again. The cherry on the top is that you can even share this saved search with your other colleagues having the LinkedIn Sales Navigator license. Access to Decision Makers: With a single click, I can filter out decision-makers in any company. This is again a time saver in many ways. Alerts and Reminders: which can be set custom-based covering specific use cases. For example - if prospect A changes companies today, I can get an alert for it on my email (the only drawback being I need to manually save this prospect in a list first).
    Anonymous | TrustRadius Reviewer

    Pros

    Conversica

    • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
    • Conversica is also useful in weeding out leads that are not strong.
    • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
    John Mitzel | TrustRadius Reviewer

    LinkedIn Sales Navigator

    • Lists - Very intuitive, simple, way to create and track prospects for campaign purposes
    • InMails - The ability to send direct messages to prospects via InMails can be a differentiator for some reps
    • News Feed - Stay up to date on organizations you are targeting to send relevant messages that resonate
    Anonymous | TrustRadius Reviewer

    Cons

    Conversica

    • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
    • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
    • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
    Anonymous | TrustRadius Reviewer

    LinkedIn Sales Navigator

    • LinkedIn Sales Navigator is very powerful, but not super well documented.
    • The tool does not allow for the export of list names, which is disappointing for a tool at this price.
    • LinkedIn's search is loosey goosey, you'll find that it includes names that just barely fit the criteria.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Conversica

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1,499 per installation

    Conversica Editions & Modules

    Edition
    Starter Edition$1,4991
    1. per installation
    Additional Pricing Details
    A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

    LinkedIn Sales Navigator

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    LinkedIn Sales Navigator Editions & Modules

    Edition
    Professional79.991
    Team134.992
    EnterpriseContact sales team
    1. per month
    2. per license
    3. none
    Additional Pricing Details

    Likelihood to Renew

    Conversica

    Conversica 8.5
    Based on 6 answers
    Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
    Vinny Poliseno | TrustRadius Reviewer

    LinkedIn Sales Navigator

    LinkedIn Sales Navigator 8.0
    Based on 3 answers
    This question is a no-brainer. The tool is the industry standard for anyone tied to sales and marketing. The name "LinkedIn Sales Navigator" is synonymous with streamlining relevant customer and account data in an easy to use format that is actionable and intelligent. The focus on continuous improvement and richer means of communicating with customers and prospects is evident each time new features are rolled out. The social component of the tool even includes a gamification component to ensure that peers remain relevant among each other, which is refreshing and enjoyable for those who engage the tool on a daily basis.
    Michael J. Towle | TrustRadius Reviewer

    Usability

    Conversica

    Conversica 9.0
    Based on 1 answer
    Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
    Anonymous | TrustRadius Reviewer

    LinkedIn Sales Navigator

    LinkedIn Sales Navigator 8.4
    Based on 5 answers
    It lets you pull people with specific titles in specific areas and with the criteria you choose--job changes, mutual connections based on schools, roles, and companies, etc. It is easy to upload these lists into other software or download and save them to a drive.
    Vishakha Rao | TrustRadius Reviewer

    Support Rating

    Conversica

    Conversica 8.9
    Based on 137 answers
    Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
    Anonymous | TrustRadius Reviewer

    LinkedIn Sales Navigator

    LinkedIn Sales Navigator 9.0
    Based on 4 answers
    The tool speaks for itself, but the support is definitely a significant portion of why we use the tool. The company cares about their customer's success and it shows. We do not have to wait for long periods of time for the support team to respond; they do so in a timely manner, and virtually always with relevant insights and solutions.
    Michael J. Towle | TrustRadius Reviewer

    Implementation Rating

    Conversica

    Conversica 8.0
    Based on 127 answers
    The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
    Anonymous | TrustRadius Reviewer

    LinkedIn Sales Navigator

    LinkedIn Sales Navigator 8.0
    Based on 3 answers
    I am unsure of the rollout, as I was not involved. I was an early adopter, and I have had a lot of success with the tool personally at multiple organizations, but I have no idea whether the implementation process encountered any errors. I can personally say that it works, and that I have not encountered significant issues with the tool since adoption, although a few issues like messages showing up as being unread even though they have been opened have been an on-again/off-again issues throughout the past few years. Overall, the company is doing a great job, and our implementation seems to have been effective.
    Michael J. Towle | TrustRadius Reviewer

    Alternatives Considered

    Conversica

    I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
    Anonymous | TrustRadius Reviewer

    LinkedIn Sales Navigator

    linkedin has way better data cleanup and relevant contact information. It provides a great insight into how to target personally your prospects, and gives great engagement highlights. ZoomInfo is sometimes outdated, the prospect has moved companies or is no longer employed there-- alot of filtering through the weeds can be hard if you are trying to hit high metrics and make your time valuable
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Conversica

    • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
    • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
    Kathy Cannon | TrustRadius Reviewer

    LinkedIn Sales Navigator

    • [LinkedIn] Sales Navigator has helped us find more leads than we could ever find on any other platform.
    • The best way to use [LinkedIn] Sales Navigator is to use it with another contact finding platform, which will help you find quality leads and quality contact details.
    • [LinkedIn] Sales Navigator has helped us know the trigger events such as someone switching jobs or being promoted, which is a great thing to know for someone in sales and will help the salesperson make an impact.
    Anonymous | TrustRadius Reviewer

    Screenshots

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