What users are saying about
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Top Rated
139 Ratings
18 Ratings

Conversica

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Top Rated
139 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Conversica

Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Maxwell Colburn | TrustRadius Reviewer

Salesflare

Salesflare is recommendable for any business that runs a lean sales setup with a website for lead generation, empowered with maybe cold outreach and/or lead nurturing. Mostly so for small-to-medium sized businesses: they can save a ton of time/money generating more revenue with their human sales efforts, while Salesflare does the rest of the job.
Gilles De Clerck | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Conversica
Salesflare
8.0
Customer data management / contact management
Conversica
Salesflare
8.5
Workflow management
Conversica
Salesflare
8.0
Territory management
Conversica
Salesflare
5.3
Opportunity management
Conversica
Salesflare
8.3
Integration with email client (e.g., Outlook or Gmail)
Conversica
Salesflare
9.2
Contract management
Conversica
Salesflare
10.0
Quote & order management
Conversica
Salesflare
6.3
Interaction tracking
Conversica
Salesflare
8.5
Channel / partner relationship management
Conversica
Salesflare
7.9

Customer Service & Support

Conversica
Salesflare
8.3
Case management
Conversica
Salesflare
9.0
Call center management
Conversica
Salesflare
7.0
Help desk management
Conversica
Salesflare
9.0

Marketing Automation

Conversica
Salesflare
8.0
Lead management
Conversica
Salesflare
8.0
Email marketing
Conversica
Salesflare
7.9

CRM Project Management

Conversica
Salesflare
8.1
Task management
Conversica
Salesflare
8.2
Billing and invoicing management
Conversica
Salesflare
8.0
Reporting
Conversica
Salesflare
8.2

CRM Reporting & Analytics

Conversica
Salesflare
7.9
Forecasting
Conversica
Salesflare
7.6
Pipeline visualization
Conversica
Salesflare
9.0
Customizable reports
Conversica
Salesflare
7.0

Customization

Conversica
Salesflare
9.0
Custom fields
Conversica
Salesflare
8.7
Custom objects
Conversica
Salesflare
9.8
API for custom integration
Conversica
Salesflare
8.5

Security

Conversica
Salesflare
8.5
Single sign-on capability
Conversica
Salesflare
8.8
Role-based user permissions
Conversica
Salesflare
8.2

Social CRM

Conversica
Salesflare
8.6
Social data
Conversica
Salesflare
8.4
Social engagement
Conversica
Salesflare
8.8

Integrations with 3rd-party Software

Conversica
Salesflare
8.4
Marketing automation
Conversica
Salesflare
7.9
Compensation management
Conversica
Salesflare
9.0

Platform

Conversica
Salesflare
8.7
Mobile access
Conversica
Salesflare
8.7

Pros

Conversica

  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
John Mitzel | TrustRadius Reviewer

Salesflare

  • Salesflare integrates with Gsuite (as well as many other email platforms) allowing me to still use Gsuite as my main communication tool but still get the full value out of the Salesflare CRM
  • Salesflare literally integrates with everything
  • Salesflare takes care of many tasks automatically for you like contact imports as well as meeting and call management
Gary Shouldis | TrustRadius Reviewer

Cons

Conversica

  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
Anonymous | TrustRadius Reviewer

Salesflare

  • Click to call would be a great help for clients' numbers
  • Branded UI or more customization options
  • More features to customize accounts
Kevin Miller | TrustRadius Reviewer

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

Salesflare

No score
No answers yet
No answers on this topic

Usability

Conversica

Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
Anonymous | TrustRadius Reviewer

Salesflare

Salesflare 8.9
Based on 8 answers
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Tomer Aharon | TrustRadius Reviewer

Support Rating

Conversica

Conversica 8.7
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
Anonymous | TrustRadius Reviewer

Salesflare

Salesflare 9.1
Based on 8 answers
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Sampath S | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.2
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
Anonymous | TrustRadius Reviewer

Salesflare

No score
No answers yet
No answers on this topic

Alternatives Considered

Conversica

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
Anonymous | TrustRadius Reviewer

Salesflare

Other products we've tried or evaluated have been too complex and/or been "too customizable" in that they do not offer an easy and intuitive path to enabling your sales team right out of the box.
Jói Sigurdsson | TrustRadius Reviewer

Return on Investment

Conversica

  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Kathy Cannon | TrustRadius Reviewer

Salesflare

  • It's a part of our operations. It just saves us time, but we never measured how it impacts the bottom line. It's all about convenience.
Andrei Zinkevich | TrustRadius Reviewer

Screenshots

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

Salesflare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesflare Editions & Modules

Edition
Growth$291
Pro$491
Enterprise$991
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Conversica
8.2
Salesflare
9.1

Likelihood to Renew

Conversica
8.5
Salesflare

Usability

Conversica
9.0
Salesflare
8.9

Support Rating

Conversica
8.7
Salesflare
9.1

Implementation Rating

Conversica
8.2
Salesflare

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