Conversica vs Salesflare | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 139 reviews and ratings

Score 9.6 out of 10

Based on 18 reviews and ratings

Feature Rating Comparison

Conversica

Salesflare

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Conversica

Salesflare

Case management

Call center management

Help desk management

Conversica

Salesflare

Lead management

Email marketing

Conversica

Salesflare

Task management

Billing and invoicing management

Reporting

Conversica

Salesflare

Forecasting

Pipeline visualization

Customizable reports

Conversica

Salesflare

Custom fields

Custom objects

API for custom integration

Conversica

Salesflare

Single sign-on capability

Role-based user permissions

Conversica

Salesflare

Social data

Social engagement

Conversica

Salesflare

Marketing automation

Compensation management

Conversica

Salesflare

Mobile access

Pros

Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
Conversica is also useful in weeding out leads that are not strong.
Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.

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Director Marketing

8x8Telecommunications, 1001-5000 employees

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Salesflare integrates with Gsuite (as well as many other email platforms) allowing me to still use Gsuite as my main communication tool but still get the full value out of the Salesflare CRM
Salesflare literally integrates with everything
Salesflare takes care of many tasks automatically for you like contact imports as well as meeting and call management

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Founder & CEO

3Bug MediaMarketing and Advertising, 1-10 employees

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Cons

The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.

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Verified User

Program Manager in Marketing

Computer Software Company, 51-200 employees

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Click to call would be a great help for clients' numbers
Branded UI or more customization options
More features to customize accounts

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Owner

Visionforce Solutions LLCMarketing & Advertising, 1-10 employees

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Likelihood to Renew

Conversica 8.5

Based on 6 answers

Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.

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Director of Marketing & Sales Operations

Salsa Labs, Inc.Internet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

Conversica 9.0

Based on 1 answer

Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.

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Verified User

Employee in Marketing

Insurance Company, 51-200 employees

View all 1 answers on this topic

Salesflare 8.9

Based on 8 answers

The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.

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Co-Founder

PoptinComputer Software, 11-50 employees

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Support Rating

Conversica 8.7

Based on 137 answers

Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.

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Verified User

Manager in Marketing

Computer Software Company, 5001-10,000 employees

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Salesflare 9.1

Based on 8 answers

Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!

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Head of Growth

SaaS MantraMarketing & Advertising, 11-50 employees

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Implementation Rating

Conversica 8.2

Based on 127 answers

The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.

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Verified User

Manager in Marketing

Computer Software Company, 51-200 employees

View all 127 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now

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Verified User

Director in Marketing

Telecommunications Company, 501-1000 employees

View all 92 answers on this topic

Other products we've tried or evaluated have been too complex and/or been "too customizable" in that they do not offer an easy and intuitive path to enabling your sales team right out of the box.

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Jói Sigurdsson

CEO (Chief Executive Officer)

CrankWheelComputer Software, 1-10 employees

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Return on Investment

We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.

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Associate Vice President of Experience

YMCA of Florida's First CoastHealth, Wellness and Fitness, 1001-5000 employees

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It's a part of our operations. It just saves us time, but we never measured how it impacts the bottom line. It's all about convenience.

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Andrei Zinkevich

Founder & CEO

Fullfunnel.ioMarketing & Advertising, 1-10 employees

View all 10 answers on this topic

Screenshots

See All (3) Conversica Screenshots

See All (5) Salesflare Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Conversica Editions & Modules

Edition

Starter Edition	$1,499¹

per installation

Additional Pricing Details

A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Salesflare Editions & Modules

Edition

Growth	$29¹
Pro	$49¹
Enterprise	$99¹

per user per month

Additional Pricing Details

—

Rating Summary

Conversica

Salesflare

Conversica

Salesflare

Conversica

Salesflare

Conversica

Salesflare

Conversica

Salesflare

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