What users are saying about
152 Ratings
21 Ratings
152 Ratings
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Score 8.6 out of 100
21 Ratings
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Score 9.3 out of 100

Feature Set Ratings

    Sales Force Automation

    Conversica

    Feature Set Not Supported
    N/A
    7.9

    Salesflare

    79%
    Salesflare ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Territory management

    N/A
    0 Ratings
    5.1
    51%
    2 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.1
    81%
    11 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.1
    91%
    11 Ratings

    Contract management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    6.1
    61%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Customer Service & Support

    Conversica

    Feature Set Not Supported
    N/A
    8.3

    Salesflare

    83%
    Salesflare ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call center management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Marketing Automation

    Conversica

    Feature Set Not Supported
    N/A
    8.0

    Salesflare

    80%
    Salesflare ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    CRM Project Management

    Conversica

    Feature Set Not Supported
    N/A
    8.0

    Salesflare

    80%
    Salesflare ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    CRM Reporting & Analytics

    Conversica

    Feature Set Not Supported
    N/A
    7.9

    Salesflare

    79%
    Salesflare ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.5
    75%
    9 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.4
    74%
    10 Ratings

    Customization

    Conversica

    Feature Set Not Supported
    N/A
    8.9

    Salesflare

    89%
    Salesflare ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Custom objects

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Security

    Conversica

    Feature Set Not Supported
    N/A
    8.3

    Salesflare

    83%
    Salesflare ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Social CRM

    Conversica

    Feature Set Not Supported
    N/A
    8.4

    Salesflare

    84%
    Salesflare ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Social engagement

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Integrations with 3rd-party Software

    Conversica

    Feature Set Not Supported
    N/A
    8.6

    Salesflare

    86%
    Salesflare ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.1
    81%
    8 Ratings

    Compensation management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Platform

    Conversica

    Feature Set Not Supported
    N/A
    8.6

    Salesflare

    86%
    Salesflare ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Attribute Ratings

    • Conversica is rated higher in 1 area: Usability
    • Salesflare is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    Conversica

    86%
    95 Ratings
    9.0

    Salesflare

    90%
    11 Ratings

    Likelihood to Renew

    8.5

    Conversica

    85%
    6 Ratings

    Salesflare

    N/A
    0 Ratings

    Usability

    9.0

    Conversica

    90%
    1 Rating
    8.9

    Salesflare

    89%
    9 Ratings

    Support Rating

    8.9

    Conversica

    89%
    137 Ratings
    9.1

    Salesflare

    91%
    9 Ratings

    Implementation Rating

    8.0

    Conversica

    80%
    127 Ratings

    Salesflare

    N/A
    0 Ratings

    Likelihood to Recommend

    Conversica

    Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
    Maxwell Colburn | TrustRadius Reviewer

    Salesflare

    In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
    Aononna Tazin | TrustRadius Reviewer

    Pros

    Conversica

    • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
    • Conversica is also useful in weeding out leads that are not strong.
    • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
    John Mitzel | TrustRadius Reviewer

    Salesflare

    • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
    • Powerful data automation features so everything you do has maximum bottom-line impact.
    • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
    Gilles De Clerck | TrustRadius Reviewer

    Cons

    Conversica

    • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
    • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
    • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
    Anonymous | TrustRadius Reviewer

    Salesflare

    • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
    • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
    • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
    Gary Shouldis | TrustRadius Reviewer

    Pricing Details

    Conversica

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1,499 per installation

    Conversica Editions & Modules

    Edition
    Starter Edition$1,4991
    1. per installation
    Additional Pricing Details
    A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

    Salesflare

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $29 per user per month

    Salesflare Editions & Modules

    Edition
    Growth$291
    Pro$491
    Enterprise$991
    1. per user per month
    Additional Pricing Details

    Likelihood to Renew

    Conversica

    Conversica 8.5
    Based on 6 answers
    Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
    Vinny Poliseno | TrustRadius Reviewer

    Salesflare

    No score
    No answers yet
    No answers on this topic

    Usability

    Conversica

    Conversica 9.0
    Based on 1 answer
    Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
    Anonymous | TrustRadius Reviewer

    Salesflare

    Salesflare 8.9
    Based on 9 answers
    The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
    Tomer Aharon | TrustRadius Reviewer

    Support Rating

    Conversica

    Conversica 8.9
    Based on 137 answers
    Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
    Anonymous | TrustRadius Reviewer

    Salesflare

    Salesflare 9.1
    Based on 9 answers
    Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
    Sampath S | TrustRadius Reviewer

    Implementation Rating

    Conversica

    Conversica 8.0
    Based on 127 answers
    The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
    Anonymous | TrustRadius Reviewer

    Salesflare

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Conversica

    I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
    Anonymous | TrustRadius Reviewer

    Salesflare

    Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
    Kevin Miller | TrustRadius Reviewer

    Return on Investment

    Conversica

    • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
    • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
    Kathy Cannon | TrustRadius Reviewer

    Salesflare

    • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
    • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
    Aononna Tazin | TrustRadius Reviewer

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