What users are saying about
152 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 152 reviews and ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 21 reviews and ratings
Feature Set Ratings
Sales Force Automation

Conversica
Feature Set Not Supported
N/A
7.9
Salesflare
79%
Salesflare ranks higher in 9/9 features
Salesflare ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings
8.4
84%
11 Ratings
Workflow management

N/A
0 Ratings
8.0
80%
11 Ratings
Territory management

N/A
0 Ratings
5.1
51%
2 Ratings
Opportunity management

N/A
0 Ratings
8.1
81%
11 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
9.1
91%
11 Ratings
Contract management

N/A
0 Ratings
10.0
100%
1 Rating
Quote & order management

N/A
0 Ratings
6.1
61%
2 Ratings
Interaction tracking

N/A
0 Ratings
8.4
84%
11 Ratings
Channel / partner relationship management

N/A
0 Ratings
8.1
81%
7 Ratings
Customer Service & Support

Conversica
Feature Set Not Supported
N/A
8.3
Salesflare
83%
Salesflare ranks higher in 3/3 features
Salesflare ranks higher in 3/3 features
Case management

N/A
0 Ratings
9.0
90%
1 Rating
Call center management

N/A
0 Ratings
7.0
70%
1 Rating
Help desk management

N/A
0 Ratings
9.0
90%
1 Rating
Marketing Automation

Conversica
Feature Set Not Supported
N/A
8.0
Salesflare
80%
Salesflare ranks higher in 2/2 features
Salesflare ranks higher in 2/2 features
Lead management

N/A
0 Ratings
8.0
80%
10 Ratings
Email marketing

N/A
0 Ratings
7.9
79%
9 Ratings
CRM Project Management

Conversica
Feature Set Not Supported
N/A
8.0
Salesflare
80%
Salesflare ranks higher in 3/3 features
Salesflare ranks higher in 3/3 features
Task management

N/A
0 Ratings
8.0
80%
11 Ratings
Billing and invoicing management

N/A
0 Ratings
8.0
80%
1 Rating
Reporting

N/A
0 Ratings
8.0
80%
11 Ratings
CRM Reporting & Analytics

Conversica
Feature Set Not Supported
N/A
7.9
Salesflare
79%
Salesflare ranks higher in 3/3 features
Salesflare ranks higher in 3/3 features
Forecasting

N/A
0 Ratings
7.5
75%
9 Ratings
Pipeline visualization

N/A
0 Ratings
8.9
89%
11 Ratings
Customizable reports

N/A
0 Ratings
7.4
74%
10 Ratings
Customization

Conversica
Feature Set Not Supported
N/A
8.9
Salesflare
89%
Salesflare ranks higher in 3/3 features
Salesflare ranks higher in 3/3 features
Custom fields

N/A
0 Ratings
8.4
84%
10 Ratings
Custom objects

N/A
0 Ratings
10.0
100%
2 Ratings
API for custom integration

N/A
0 Ratings
8.3
83%
10 Ratings
Security

Conversica
Feature Set Not Supported
N/A
8.3
Salesflare
83%
Salesflare ranks higher in 2/2 features
Salesflare ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings
8.5
85%
7 Ratings
Role-based user permissions

N/A
0 Ratings
8.0
80%
10 Ratings
Social CRM

Conversica
Feature Set Not Supported
N/A
8.4
Salesflare
84%
Salesflare ranks higher in 2/2 features
Salesflare ranks higher in 2/2 features
Social data

N/A
0 Ratings
8.3
83%
8 Ratings
Social engagement

N/A
0 Ratings
8.4
84%
8 Ratings
Integrations with 3rd-party Software

Conversica
Feature Set Not Supported
N/A
8.6
Salesflare
86%
Salesflare ranks higher in 2/2 features
Salesflare ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings
8.1
81%
8 Ratings
Compensation management

N/A
0 Ratings
9.0
90%
1 Rating
Platform

Conversica
Feature Set Not Supported
N/A
8.6
Salesflare
86%
Salesflare ranks higher in 1/1 features
Salesflare ranks higher in 1/1 features
Mobile access

N/A
0 Ratings
8.6
86%
11 Ratings
Attribute Ratings
- Conversica is rated higher in 1 area: Usability
- Salesflare is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

8.6
Conversica
86%
95 Ratings
9.0
Salesflare
90%
11 Ratings
Likelihood to Renew

8.5
Conversica
85%
6 Ratings
Salesflare
N/A
0 Ratings
Usability

9.0
Conversica
90%
1 Rating
8.9
Salesflare
89%
9 Ratings
Support Rating

8.9
Conversica
89%
137 Ratings
9.1
Salesflare
91%
9 Ratings
Implementation Rating

8.0
Conversica
80%
127 Ratings
Salesflare
N/A
0 Ratings
Likelihood to Recommend
Conversica
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Admissions Special Programs Manager
Hussian College - Los AngelesEducation Management, 501-1000 employees
Salesflare
In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
Conversica
- Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
- Conversica is also useful in weeding out leads that are not strong.
- Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
Director Marketing
8x8Telecommunications, 1001-5000 employees
Salesflare
- Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
- Powerful data automation features so everything you do has maximum bottom-line impact.
- Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Growth Strategist
Ablaze Growth StudioComputer Software, 1-10 employees
Cons
Conversica
- The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
- Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
- Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.

Verified User
Program Manager in Marketing
Computer Software Company, 51-200 employeesSalesflare
- It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
- Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
- Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Founder & CEO
3Bug MediaMarketing and Advertising, 1-10 employees
Pricing Details
Conversica
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1,499 per installation
Conversica Editions & Modules
Edition
Starter Edition | $1,4991 |
---|
- per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.Salesflare
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$29 per user per month
Salesflare Editions & Modules
Edition
Growth | $291 |
---|---|
Pro | $491 |
Enterprise | $991 |
- per user per month
Additional Pricing Details
—Likelihood to Renew
Conversica
Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Director of Marketing & Sales Operations
Salsa Labs, Inc.Internet, 51-200 employees
Salesflare
No score
No answers yet
No answers on this topic
Usability
Conversica
Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.

Verified User
Employee in Marketing
Insurance Company, 51-200 employeesSalesflare
Salesflare 8.9
Based on 9 answers
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Co-Founder
PoptinComputer Software, 11-50 employees
Support Rating
Conversica
Conversica 8.9
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.

Verified User
Manager in Marketing
Computer Software Company, 5001-10,000 employeesSalesflare
Salesflare 9.1
Based on 9 answers
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Head of Growth
SaaS MantraMarketing & Advertising, 11-50 employees
Implementation Rating
Conversica
Conversica 8.0
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.

Verified User
Manager in Marketing
Computer Software Company, 51-200 employeesSalesflare
No score
No answers yet
No answers on this topic
Alternatives Considered
Conversica
I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now

Verified User
Director in Marketing
Telecommunications Company, 501-1000 employeesSalesflare
Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Owner
Visionforce Solutions LLCMarketing & Advertising, 1-10 employees
Return on Investment
Conversica
- We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
- Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Associate Vice President of Experience
YMCA of Florida's First CoastHealth, Wellness and Fitness, 1001-5000 employees
Salesflare
- So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
- Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees